• Design and implement large-scale, end-to-end architecture and data solutions • Integrate leading platforms such as SAP, Salesforce, Oracle, Microsoft, AWS, and IBM Maximo • Lead business and digital transformation initiatives through project and change management best practices • Support domains such as Supply Chain, Cybersecurity, and ESG/Low-Carbon strategies • Collaborate with major global clients across diverse sectors

• Monitor networks, servers, IT services and security alerts • Monitor dashboards and alerts • Open, log and track technical tickets • Resolve incidents for the reported services • Update technical documentation and operational records • Prepare reports of events and incidents • Support scheduled changes to the infrastructure • Track indicators according to service level and type • Communicate incident status to clients and users, whether related to networks, services or security • Support infrastructure asset management • Verify backups and maintenance routines • Perform tests and diagnose connectivity scenarios

• Provide technical support to customers through telephone and other forms of communication (i.e. email, video conference, etc.) • Resolve Hardware, Software, Assay and Training related calls in a 24/7 support environment • Independently resolve complex and routine issues on the microbiology product line • Distinguish between hardware, reagent, and software issues • Use soft skills and maintain quality standards to ensure compliance

• Perform corrective and preventive maintenance, installation, and relocation of multifunction printers and computer equipment. • Provide on-site service and, when necessary, remote support (Remote Hands). • Ensure SLAs are met by logging and tracking service tickets until completion. • Document service calls, collecting evidence, photographic records, and customer approval. • Escalate to Level 3 support for analysis and parts requests when necessary. • Manage parts inventory, backup equipment, and reverse logistics. • Manage travel expenses and reconcile them according to company policies. • Maintain the condition of equipment and the vehicle used for activities, following internal procedures. • Participate in technical training and communicate any impediments to the management team.