Full Potential Solutions

• Manage incoming calls to process orders • Address inquiries, resolve issues, and handle complaints • Maximize sales opportunities while maintaining a patient, respectful approach • Accurately enter orders and process cancellations • Address billing and product-related questions • Document interactions

• Lead AI and Conversational AI projects from discovery to go-live and hypercare • Manage multiple client projects and track delivery progress • Conduct client kickoff sessions and align on project scope • Gather operational and technical requirements • Create and maintain detailed project plans • Coordinate with cross-functional teams for successful execution • Lead QA and UAT activities and ensure production readiness • Act as primary liaison between clients and internal teams • Maintain key delivery documentation and project tracking

• Make 400–600 outbound calls per day to qualified leads • Introduce insurance products such as: Auto Insurance, Home Insurance, Life Insurance, Renters Insurance • Qualify leads based on customer needs and eligibility • Schedule appointments for licensed insurance agents/advisors • Maintain accurate customer information in CRM systems • Meet daily and weekly KPIs including: Call volume, Appointments set, Conversion rate, Attendance rate • Follow compliance guidelines and scripts • Build rapport with potential customers professionally • Handle objections and provide basic product information • Coordinate with agents regarding scheduled appointments

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients. Our Core Values: - Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect - Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement - Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate - Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Job Overview: We are expanding a high-performing outbound sales team supporting a nationally recognized property and casualty insurance provider, and we’re looking for licensed, driven professionals ready to put in the work and reap the rewards. This isn’t a job for order-takers. It’s for hunters—motivated sales professionals who thrive in fast-paced environments and know how to turn opportunities into revenue. You’ll be calling warm leads (no cold calling), but success comes down to effort, consistency, and hustle. What You’ll Do: - Make 200–300 outbound calls per day to qualified leads - Help prospective customers understand and purchase the right personal lines insurance including ( auto, home, renters, boat, motorcycle, umbrella, condor, or bundled insurance policy) - Hit and exceed your goal of 30+ policies sold per month, with multi-product sales encouraged and rewarded - Follow up persistently, manage your pipeline, and close deals confidently - Maintain accurate records in our CRM database ( Salesforce, allstate lead manager, hearsay texting tools, personal notes) - Study and pass licensing for Resident state a must- (self-paced, company-supported) * .potential of additional states assigned Qualifications: What It Takes to Succeed: - Active Property & Casualty Insurance License in your home state (required) - High-volume outbound call center or insurance sales experience is a plus - Willingness to work a structured day with heavy dial activity and accountability to metrics - Ability to self-manage in a fully remote environment - Confidence with tech platforms including quoting tools and CRMs - Motivation to earn uncapped bonuses and outperform average sellers - Ability to multi task What You’ll Love: - 100% remote work with flexibility and autonomy - Uncapped bonus potential - Daily opportunity to compete, grow, and earn - Access to warm leads—people who already showed interest - Paid licensing support for additional states - Supportive leadership and real-time coaching available You’ll Thrive Here If You: - Are energized by dialing, following up, and closing - Want to be paid for performance, not just time - Take pride in your ability to convert leads Tech Setup Required: Reliable high-speed internet and a quiet, professional workspace are a must. Company equipment will be provided. Perks & Benefits: - Competitive pay: $24/hour base pay - Bonus: Uncapped monthly commission potential based on performance - Total Earnings Potential: $60,000–$100,000+ annually (for top performers) - Fully remote work flexibility - Opportunity to be part of a pioneering campaign States: Missouri, Minnesota, Oklahoma, Iowa Job Type: Full-time Pay: $24.00 per hour Work Location: Remote -

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. Our Core Values: - Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect - Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement - Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate - Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! We are looking for an IT Project Manager who will be responsible for the following: Roles and Responsibilities: Delivery & execution - Lead implementations of Conversational AI and CX projects (e.g., chat/voice bots, agent - assist/knowledge assist, CCaaS, CRM, analytics) from discovery through go-live and hypercare. - Manage multiple client implementation projects in parallel across phases (discovery, design, build, test, go-live, hypercare). - Conduct client kickoff and align on scope, assumptions, milestones, resourcing, and “definition of done.” - Perform discovery and gather business, operational, and technical requirements (use cases, call drivers, intents, escalation rules, agent workflows, reporting needs). - Create and maintain the integrated project plan, including workstreams, milestones, resourcing, and critical path; incorporate each workstream’s tasks into the master plan. - Coordinate conversation design and build activities with clear acceptance criteria (intents, flows, prompts, error handling, escalation paths). - Drive go-live readiness with formal checklists (security approvals, access, monitoring, runbooks, rollback plan, cutover steps, training readiness). - Track progress with measurable delivery metrics and proactively manage scope, trade-offs, and sequencing to hit milestones. - Understand and map the end-to-end CX tech stack and dependencies (CCaaS, telephony/SIP, CRM, BI,Conversational AI, knowledge bases, IAM/security). Operational excellence & Cross-functional collaboration - Act as the liaison between Client stakeholders and internal teams (Engineering, Product, QA, Training, Client Success, Ops, Security/Compliance). - Coordinate access management and environment readiness (Dev/QA/UAT/Prod), including release calendars, versioning, and deployment windows. - Ensure observability is in place for production: logging, dashboards, alerts, transcript capture, SOPs, and incident response workflows. - Facilitate product training enablement in collaboration with Operations/Training; ensure materials reflect the final experience and edge cases. - Lead hypercare (~30–60 days post go-live) including triage process, defect prioritization, hotfix coordination, and stabilization KPIs. - Support distributed/remote delivery: plan around time zones (India/Philippines/US), enforce async documentation norms, and keep a single source of truth (Jira/Confluence/Drive) for decisions, status,and RAID.

• Lead and execute end-to-end data analytics projects • Gather, analyze, and document business requirements • Ensure data accuracy, consistency, and integrity across reporting deliverables • Collaborate closely with stakeholders across business, product, engineering, and QA teams • Act as a bridge between technical and non-technical teams

• Provide customer service over phone and/or email • Help customers with their pre-sales queries • Contact both new and existing clients and prospects to keep warm business leads • Answer pre-sales questions from customers, educating them about products and services • Work closely with Account/Sales Manager to close deals and expand clients’ business • Make outbound phone calls to customers that want to cancel their Service Agreement

• Make 200–300 outbound calls per day to qualified leads • Help prospective customers understand and purchase the right personal lines insurance including (auto, home, renters, boat, motorcycle, umbrella, condor, or bundled insurance policy) • Hit and exceed your goal of 30+ policies sold per month, with multi-product sales encouraged and rewarded • Follow up persistently, manage your pipeline, and close deals confidently • Maintain accurate records in our CRM database (Salesforce, allstate lead manager, hearsay texting tools, personal notes) • Study and pass licensing for Resident state a must- (self-paced, company-supported)

• define and manage project scope, requirements blueprint, and implementation strategy • proactively identify and mitigate potential risks, dependencies, and roadblocks • translate functional business requirements into clear technical specifications • lead the analysis of existing reports and dashboards to identify improvements • act as a Subject Matter Expert (SME) in defining requirements

• Design natural, user-friendly dialogue flows for chatbots, voice assistants, and AI-powered interfaces • Work directly with clients & product owners to translate goals and customer intents into implementation-ready conversation architectures • Create and maintain conversation design artifacts • Define testing coverage for designs and support QA with structured test scenarios • Use analytics and qualitative feedback to iterate and improve flows and prompts • Align conversation behaviors with client brand voice and customer experience standards across channels • Define voice-optimized and chat-optimized behaviors • Develop and enforce conversation style guidelines • Support implementation in platforms such as Cognigy, Amazon Lex, Kore.ai • Define and enforce standards for reliability, observability, on-call readiness, and continuous improvement • Participate in incident response and root-cause reviews • Work with security/compliance stakeholders for data handling, retention, and access control