Full Potential Solutions

• provide support, coaching, feedback, process improvement, performance management, and client management • drive team performance, manage outliers, coaching agents, and monitoring of calls • hire, train, coach, and lead sales agents • assist other management team members in identifying trends and establishing goals • ensure staff members are achieving desired service levels and take corrective action • prepare reports and analyze data to improve processes • continuously improve through feedback

• Serve as a technical resource for enterprise customers requiring SaaS product configuration support, troubleshooting assistance, and technical guidance. • Maintain professional and responsive communication while managing customer expectations and timelines. • Configure and support complex workflows, integrations, and customer-specific requirements within SaaS platforms utilizing PHP scripting, SQL queries, database analysis, and Adobe-related technologies where applicable. • Operate with a strong sense of urgency to support customer and implementation-related requests within tight delivery timelines. • Investigate and resolve technical issues related to system configurations, integrations, application behavior, and data discrepancies. • Work closely with Support, Engineering, Product, Project Management, and Implementation teams to support enterprise deployments, customer onboarding activities, and ongoing operational requests. • Document customer configurations, troubleshooting procedures, resolutions, and process improvements to support operational consistency and internal knowledge transfer.

• Drive financial accuracy and business success • Assist in managing the company's general accounting operations • Prepare and review monthly, quarterly, and annual financial statements • Ensure accurate and timely completion of month-end and year-end closing activities • Review journal entries, reconciliations, accruals, and supporting documentation • Maintain compliance with GAAP, IFRS, or other applicable accounting standards • Support consolidation of financial statements across multiple business units or entities • Analyze financial results and explain variances • Maintain and strengthen internal accounting controls • Ensure compliance with company policies, financial regulations, and audit requirements • Assist in preparing documentation for internal and external audits • Supervise and mentor accounting staff

• Serve as a technical resource for enterprise customers requiring SaaS product configuration support, troubleshooting assistance, and technical guidance. • Maintain professional and responsive communication while managing customer expectations and timelines. • Configure and support complex workflows, integrations, and customer-specific requirements within SaaS platforms utilizing PHP scripting, SQL queries, database analysis, and Adobe-related technologies where applicable. • Operate with a strong sense of urgency to support customer and implementation-related requests within tight delivery timelines. • Investigate and resolve technical issues related to system configurations, integrations, application behavior, and data discrepancies. • Work closely with Support, Engineering, Product, Project Management, and Implementation teams to support enterprise deployments, customer onboarding activities, and ongoing operational requests. • Document customer configurations, troubleshooting procedures, resolutions, and process improvements to support operational consistency and internal knowledge transfer.

• develop and maintain ChatBots • handle complex conversational flows • integrate APIs • conduct impact analysis • optimize and review code • train voice bots and manage integrations • build and deploy multi-language bots • collaborate with teams and stakeholders • participate in Agile development processes • manage project tasks in JIRA • work in a shift from 2 pm to 11 pm (IST)

• Transform, validate, and migrate critical data while ensuring accuracy, integrity, and a smooth transition. • Support data conversion, validation, cleansing, and migration activities for client implementations. • Ensure the accuracy, integrity, and successful transfer of data from legacy systems into new platforms. • Provide exceptional support throughout the implementation process. • Work with large datasets and collaborate with clients to ensure seamless transitions during system implementations.

• Manage incoming calls to process orders • Address inquiries, resolve issues, and handle complaints • Maximize sales opportunities while maintaining a patient, respectful approach • Accurately enter orders and process cancellations • Address billing and product-related questions • Document interactions

• Lead AI and Conversational AI projects from discovery to go-live and hypercare • Manage multiple client projects and track delivery progress • Conduct client kickoff sessions and align on project scope • Gather operational and technical requirements • Create and maintain detailed project plans • Coordinate with cross-functional teams for successful execution • Lead QA and UAT activities and ensure production readiness • Act as primary liaison between clients and internal teams • Maintain key delivery documentation and project tracking

• Make 400–600 outbound calls per day to qualified leads • Introduce insurance products such as: Auto Insurance, Home Insurance, Life Insurance, Renters Insurance • Qualify leads based on customer needs and eligibility • Schedule appointments for licensed insurance agents/advisors • Maintain accurate customer information in CRM systems • Meet daily and weekly KPIs including: Call volume, Appointments set, Conversion rate, Attendance rate • Follow compliance guidelines and scripts • Build rapport with potential customers professionally • Handle objections and provide basic product information • Coordinate with agents regarding scheduled appointments

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients. Our Core Values: - Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect - Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement - Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate - Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Job Overview: We are expanding a high-performing outbound sales team supporting a nationally recognized property and casualty insurance provider, and we’re looking for licensed, driven professionals ready to put in the work and reap the rewards. This isn’t a job for order-takers. It’s for hunters—motivated sales professionals who thrive in fast-paced environments and know how to turn opportunities into revenue. You’ll be calling warm leads (no cold calling), but success comes down to effort, consistency, and hustle. What You’ll Do: - Make 200–300 outbound calls per day to qualified leads - Help prospective customers understand and purchase the right personal lines insurance including ( auto, home, renters, boat, motorcycle, umbrella, condor, or bundled insurance policy) - Hit and exceed your goal of 30+ policies sold per month, with multi-product sales encouraged and rewarded - Follow up persistently, manage your pipeline, and close deals confidently - Maintain accurate records in our CRM database ( Salesforce, allstate lead manager, hearsay texting tools, personal notes) - Study and pass licensing for Resident state a must- (self-paced, company-supported) * .potential of additional states assigned Qualifications: What It Takes to Succeed: - Active Property & Casualty Insurance License in your home state (required) - High-volume outbound call center or insurance sales experience is a plus - Willingness to work a structured day with heavy dial activity and accountability to metrics - Ability to self-manage in a fully remote environment - Confidence with tech platforms including quoting tools and CRMs - Motivation to earn uncapped bonuses and outperform average sellers - Ability to multi task What You’ll Love: - 100% remote work with flexibility and autonomy - Uncapped bonus potential - Daily opportunity to compete, grow, and earn - Access to warm leads—people who already showed interest - Paid licensing support for additional states - Supportive leadership and real-time coaching available You’ll Thrive Here If You: - Are energized by dialing, following up, and closing - Want to be paid for performance, not just time - Take pride in your ability to convert leads Tech Setup Required: Reliable high-speed internet and a quiet, professional workspace are a must. Company equipment will be provided. Perks & Benefits: - Competitive pay: $24/hour base pay - Bonus: Uncapped monthly commission potential based on performance - Total Earnings Potential: $60,000–$100,000+ annually (for top performers) - Fully remote work flexibility - Opportunity to be part of a pioneering campaign States: Missouri, Minnesota, Oklahoma, Iowa Job Type: Full-time Pay: $24.00 per hour Work Location: Remote -