CodeSignal

Role Description We are looking for Course Reviewers to join our Content Engineering team. You will be responsible for reviewing and providing feedback on all the amazing courses created by our content engineering team before they can be found here. Day-to-Day - Review technical courses for quality, accuracy, and alignment with learning objectives. - Provide constructive feedback to course development engineers to improve course structure, clarity, and effectiveness. - Ensure consistency across all courses, verifying that the format, terminology, and instructional methods are uniform and contribute to a cohesive learning experience. Qualifications - 1+ years of experience in software engineering, AI/ML technologies, or a related field. - Strong collaboration skills. - Excellent written and verbal communication skills. - Fundamental technical skills (able to read, understand, and write basic code in any programming language). Requirements - We know that great work comes from great, and inclusive teams. - At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. - We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. - We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Benefits - CodeSignal is proud to be an Equal Opportunity Employer.

Role Description We are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving all day long, all while managing your time effectively, this may be the right role for you. - Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter - Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users - Have a clear understanding of the needs and workflows of users - Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue - Delight users through effective and efficient communication and resolution of issues - Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution - Maintain communication with users and internal stakeholders to ensure an excellent user experience Qualifications - 2+ years experience in a support role (preferably with B2B or SaaS) - Strong written and verbal communication skills in English - Proficiency in at least one programming language - Ability to remain focused and flexible despite competing priorities - Organizational, research, and time-management skills - Strong troubleshooting and problem-solving skills - A collaborative, helpful, and empathetic team player - A quick and agile learner that can adjust strategies quickly - Able to effectively identify severe issues and escalate them properly - Excited about joining a fast-paced startup and working harder than they have ever worked before

Role Description The Team Lead, Customer Success role at CodeSignal is responsible for leading a team of Customer Success Managers (CSMs) serving the growth segment (SMB and mid-market). This strategic leadership role will drive customer retention, expansion, adoption, deeper relationship building and advocacy while ensuring operational excellence across the team. You'll develop customer success strategies that maximize value realization and ensure our customers achieve their technical hiring goals through our platform. What You'll Be Doing - Team Leadership & Development - Hire, lead, coach, and develop a high-performing team of Customer Success Managers - Establish clear performance metrics (both leading and lagging indicators) and career development paths - Conduct regular 1:1s, team meetings, and performance reviews - Identify skill gaps and implement training programs to enhance team capabilities - Build a positive, collaborative team culture that drives high performance and retention - Customer Success Strategy - Design and optimize customer journeys from onboarding through renewal - Create and refine playbooks for customer onboarding, adoption, expansion, renewal, and advocacy - Establish standardized processes that balance customization with scalability - Collaborate with Solutions Engineering, Sales, Marketing, and Product teams to ensure alignment - Revenue Retention & Growth - Achieve team targets for adoption, GRR, NRR, relationship and activity indicators - Own renewals and work with Sales leaders to identify and execute expansion opportunities - Develop early warning systems to identify at-risk accounts - Implement rescue strategies for vulnerable accounts - Partner with Sales on expansion opportunities and renewal forecasting - Customer Experience & Advocacy - Define and monitor customer health metrics across segments - Establish feedback loops to gather and act on customer insights - Develop customer success programs that drive platform adoption and value realization - Build deeper relationships with strategic customers within the segment - Create and manage customer advocacy initiatives and build direct relationships with Customers - Identify and develop customer references and case studies - Operations & Reporting - Develop and track KPIs for team performance and customer success - Create regular reporting on customer health, renewal forecasts, and team performance - Optimize resource allocation across the team based on customer needs and potential - Collaborate with other departments to resolve cross-functional challenges - Manage team budget and resource planning - Cross-Functional Leadership - Partner with Solutions & Sales Engineering on implementation and renewals and expansion - Partner with Product Management to represent customer needs in the roadmap - Collaborate with Marketing on customer marketing initiatives - Work with Sales on smooth customer handoffs and account expansion - Coordinate with Support on escalation management - Engage with Executive Leadership on strategic initiatives and reporting Bonus Skills - Startup experience a plus - Understanding of skills intelligence, talent acquisition, or learning is a plus - Strong demonstrated experience building and managing high performing SaaS Customer Success teams - Experience working in a flexible and high-paced environment while supporting a high volume of accounts - Strategic perspective on Customer Success as a function with a focus on driving value to all stakeholders - Detail oriented in your organization and meticulous about prioritization and time-management

Role Description - Build and run your own outbound motion from scratch, targeting high-potential prospects across company sizes. - Get creative with your approach; this isn’t a spray and pray environment. We want sellers who do their homework and show up with something worth saying. - Qualify fast, uncover real pain, and move deals forward with discipline. - Run tailored demos and deliver presentations that speak to what each customer actually cares about. - Navigate 30-90 day sales cycles and $25K-$75K ACV deals with multiple stakeholders involved. - Negotiate and close with confidence. - Build real relationships, from ICs to the C-suite, by understanding the business behind the buying decision. - Go beyond the pitch and help customers connect their goals to what CodeSignal makes possible. - Be someone your prospects actually want to hear from. - Partner with Marketing on campaigns and bring back what you’re hearing in the field. - Hand off wins cleanly to Customer Success so customers get a great experience from day one. Benefits - Globally distributed, fully remote team. - Competitive salary, equity, and bonus comp packages. - Medical, dental, and vision coverage. - 401k matching (US) or pension fund contribution (Global). - Unlimited time off policy. - Learning & Development benefits. - Physical & Mental Health benefits. - Equipment & home office setup stipend.

Title: Senior Director of Customer Success Location: USA Permanent contract Fully-remote Salary:$200K to 300K Experience:> 5 years Department: Sales & Customer Service Job Description: - CodeSignal is seeking a seasoned Customer Success leader to own the post-sale customer journey end-to-end, from onboarding and adoption through renewal and expansion - This is a senior leadership role that sits at the intersection of revenue growth and customer outcomes, partnering closely with Sales, Product, and the broader Go-to-Market organization under the CRO - The right leader will bring a data-driven, scalable approach to CS, with a track record of building and motivating high-performing teams at a SaaS company in high-growth mode - We are open to candidates across experience and skill levels - The scope and seniority of this role will be tailored to reflect the right fit and the exact title will be adjusted accordingly (Director to Vice President) - Own net revenue retention (NRR) and gross revenue retention (GRR) as primary success metrics across the customer base - Build a proactive, outcome-driven CS motion that ties customer health to measurable business results — not just activity - Establish and operationalize customer health scoring, early warning systems, and intervention playbooks to reduce churn and drive expansion - Partner with Sales on the renewal and expansion pipeline, driving upsell and cross-sell motions through CSMs who understand customer value deeply - Define and execute a land-and-expand strategy across mid-market and enterprise segments - Build tight alignment with the Sales team on handoff, coverage models, and shared revenue accountability - Lead, develop, and scale a team of CSMs and Support professionals across multiple customer segments - Hire and retain top talent; build a culture of accountability, customer empathy, and continuous improvement - Coach front-line managers and individual contributors to grow in their roles and deliver consistent results - Serve as the voice of the customer internally — translating customer feedback into Product roadmap input, GTM strategy, and executive decision-making - Partner with the CRO and GTM leadership to define CS’s role in CodeSignal’s broader revenue architecture - Work cross-functionally with Product, Engineering, Marketing, and Finance to align on customer lifecycle strategy and investment priorities - Define and refine the CS operating model, including segmentation, coverage ratios, tooling, and team structure - Oversee the Global Support function, ensuring customers receive timely, high-quality technical support - Drive continuous improvement in support operations, including SLA performance, tooling, and self-serve resources Benefits - Globally distributed, fully remote team - Competitive salary, equity, and bonus comp packages - Medical, dental, and vision coverage - 401k matching (US) or pension fund contribution (Global) - Unlimited time off policy - Learning & Development benefits - Physical & Mental Health benefits - Equipment & home office setup stipend Preferred experience - Skilled at cross-functional collaboration, particularly with Sales, Product, and GTM leadership - Background in engineering, computer science, or a technical discipline — or experience selling/servicing technical buyers - Executive presence and business acumen to credibly engage at the C-suite level — both internally with CodeSignal’s leadership team and externally with senior stakeholders at customer organizations; ability to command a room, navigate complex conversations, and represent the CS function with polish and authority - Experience leading and scaling CS teams across mid-market and enterprise segments - Excellent executive communication and presence; comfortable influencing at the C-suite level internally and externally - Proven ability to build scalable CS systems: health scoring, playbooks, onboarding programs, QBR frameworks, and more - Experience at a company serving HR, talent acquisition, or engineering/developer tooling verticals - 7+ years in Customer Success, with at least 4–5 years in a senior leadership role (VP or above) at a B2B SaaS company - Demonstrated ownership of NRR/GRR targets with a track record of improving both retention and expansion revenue - Strong analytical mindset — you use data to identify trends, build business cases, and hold teams accountable to outcomes - Prior experience building or scaling a CS function from an early or mid-stage position through a period of rapid growth - Familiarity with Gainsight, Salesforce, or similar CS/CRM tooling at scale

Role Description We are looking for a Senior Software Engineer who wants to be an impactful part of a small team looking to change the way technical hiring is done. In this role, you will be an integral part of our Product Engineering team and will drive features with immediate business impact to our core products: Assessments, Interviews, and Learn. You’ll be a key member of the team that builds and maintains our identity and authentication systems, tying all of our products together. - Contribute to building product features across the full stack (from the front-end to the back-end to separate microservices) - Develop clean and maintainable code, with an emphasis on quality and craftsmanship - Conduct code reviews and collaborate with your peers - Lead technical design discussions on features where you’re able to lend your expertise Benefits - Globally distributed, fully remote team - Competitive salary, equity, and bonus comp packages - Medical, dental, and vision coverage - 401k matching (US) or pension fund contribution (Global) - Unlimited time off policy - Learning & Development benefits - Physical & Mental Health benefits - Equipment & home office setup stipend

Role Description CodeSignal is looking for a Content Marketing Manager to bring our story to life through high-impact content that supports demand generation, product marketing, and brand storytelling. Reporting to the Associate Director of Brand & Communications, you’ll lead the development of content across formats—from blogs and guides to customer stories and thought leadership—and own the content strategy that ties it all together. You’ll partner closely with teams across marketing to support campaigns, launches, and brand initiatives, balancing strategy with hands-on execution. Produce Core Content Across the Funnel: - Write and edit key content assets, including blogs, customer stories, guides, and long-form thought leadership. - Own the creation of campaign anchor content, managing execution directly or through vendors. - Write and edit demand generation content, including nurture emails, promotional copy, abstracts, and flagship resources. - Collaborate with internal SMEs to ensure content is accurate, relevant, and aligned to GTM priorities. Own Content Operations and Drive Strategic Input: - Own content production workflows, including timelines, reviews, and cross-functional coordination. - Maintain and optimize internal content systems (e.g., content inventory, asset tracking, production processes). - Provide input on content themes, formats, and strategy in partnership with Brand & Comms. - Track performance of key assets and apply insights to improve future work. Cross-Functional Collaboration & Content Partnerships: - Work with teams to align content with campaign and launch priorities. - Coordinate with stakeholders across functions to support effective content distribution and promotion. - Encourage integrated execution by ensuring content is connected to the broader brand, campaign, and GTM strategy. - Serve as a connective partner who ensures content is well-scoped, well-timed, and laddering up to shared goals. Benefits - Globally distributed, fully remote team. - Competitive salary, equity, and bonus comp packages. - Medical, dental, and vision coverage. - 401k matching (US) or pension fund contribution (Global). - Unlimited time off policy. - Learning & Development benefits. - Physical & Mental Health benefits. - Equipment & home office setup stipend.

Role Description - Own Your Pipeline - Build and run your own outbound motion from scratch, targeting high-potential prospects across company sizes. - Get creative with your approach; this isn't a spray and pray environment. We want sellers who do their homework and show up with something worth saying. - Qualify fast, uncover real pain, and move deals forward with discipline. - Close Deals That Matter - Run tailored demos and deliver presentations that speak to what each customer actually cares about. - Navigate 30-90 day sales cycles and $25K-$75K ACV deals with multiple stakeholders involved. - Negotiate and close with confidence. - Show Up as an Advisor, Not Just a Rep - Build real relationships, from ICs to the C-suite, by understanding the business behind the buying decision. - Go beyond the pitch and help customers connect their goals to what CodeSignal makes possible. - Be someone your prospects actually want to hear from. - Collaborate and Contribute - Partner with Marketing on campaigns and bring back what you're hearing in the field. - Hand off wins cleanly to Customer Success so customers get a great experience from day one. Qualifications - 3+ years in a full-cycle, Commercial hunting role with a track record of hitting and exceeding quota. - Proven success managing 30-90 day sales cycles and $25K-$75K ACV deals. - Someone who can flex across deal sizes and buyer types without missing a beat. - A strategic thinker who listens first and sells second. - Strong communicator who builds trust fast, whether you're talking to an engineer or a CFO. - Comfortable with ambiguity and energized by figuring things out. - Genuinely excited about AI and what it means for the future of work. Nice to Have - Experience selling to HR, Talent Acquisition, or Engineering teams.

Role Description CodeSignal is seeking a seasoned Customer Success leader to own the post-sale customer journey end-to-end, from onboarding and adoption through renewal and expansion. This is a senior leadership role that sits at the intersection of revenue growth and customer outcomes, partnering closely with Sales, Product, and the broader Go-to-Market organization under the CRO. The right leader will bring a data-driven, scalable approach to CS, with a track record of building and motivating high-performing teams at a SaaS company in high-growth mode. We are open to candidates across experience and skill levels. The scope and seniority of this role will be tailored to reflect the right fit and the exact title will be adjusted accordingly (Director to Vice President). What You'll Own - Customer Outcomes & Retention - Own net revenue retention (NRR) and gross revenue retention (GRR) as primary success metrics across the customer base. - Build a proactive, outcome-driven CS motion that ties customer health to measurable business results — not just activity. - Establish and operationalize customer health scoring, early warning systems, and intervention playbooks to reduce churn and drive expansion. - Revenue Growth & Expansion - Partner with Sales on the renewal and expansion pipeline, driving upsell and cross-sell motions through CSMs who understand customer value deeply. - Define and execute a land-and-expand strategy across mid-market and enterprise segments. - Build tight alignment with the Sales team on handoff, coverage models, and shared revenue accountability. - Team Leadership & Culture - Lead, develop, and scale a team of CSMs and Support professionals across multiple customer segments. - Hire and retain top talent; build a culture of accountability, customer empathy, and continuous improvement. - Coach front-line managers and individual contributors to grow in their roles and deliver consistent results. - Strategy & Cross-Functional Partnership - Serve as the voice of the customer internally — translating customer feedback into Product roadmap input, GTM strategy, and executive decision-making. - Partner with the CRO and GTM leadership to define CS's role in CodeSignal's broader revenue architecture. - Work cross-functionally with Product, Engineering, Marketing, and Finance to align on customer lifecycle strategy and investment priorities. - Define and refine the CS operating model, including segmentation, coverage ratios, tooling, and team structure. - Global Support - Oversee the Global Support function, ensuring customers receive timely, high-quality technical support. - Drive continuous improvement in support operations, including SLA performance, tooling, and self-serve resources. Qualifications - 7+ years in Customer Success, with at least 4–5 years in a senior leadership role (VP or above) at a B2B SaaS company. - Demonstrated ownership of NRR/GRR targets with a track record of improving both retention and expansion revenue. - Experience leading and scaling CS teams across mid-market and enterprise segments. - Strong analytical mindset — you use data to identify trends, build business cases, and hold teams accountable to outcomes. - Skilled at cross-functional collaboration, particularly with Sales, Product, and GTM leadership. - Excellent executive communication and presence; comfortable influencing at the C-suite level internally and externally. - Proven ability to build scalable CS systems: health scoring, playbooks, onboarding programs, QBR frameworks, and more. - Executive presence and business acumen to credibly engage at the C-suite level — both internally with CodeSignal's leadership team and externally with senior stakeholders at customer organizations; ability to command a room, navigate complex conversations, and represent the CS function with polish and authority. Nice to Have - Background in engineering, computer science, or a technical discipline — or experience selling/servicing technical buyers. - Experience at a company serving HR, talent acquisition, or engineering/developer tooling verticals. - Prior experience building or scaling a CS function from an early or mid-stage position through a period of rapid growth. - Familiarity with Gainsight, Salesforce, or similar CS/CRM tooling at scale.

The Role We’re looking for a Software Engineer to join our Learn engineering team and build practice-first learning experiences used by developers around the world. You’ll be an integral part of a small, high-impact team working on one of CodeSignal’s fastest-growing product areas, including CodeSignal Learn and Cosmo (our AI Tutor). This is an individual contributor role for engineers who want to grow technically, take ownership of meaningful features, and work on products that directly impact how people learn and develop skills. Day-to-day - Design, build, and iterate on high-quality learning experiences - Review code, uphold engineering standards, and contribute to architectural decisions - Collaborate closely with Product and Design to shape what we build and how it’s delivered to users - Jump into problems as needed -- debugging, unblocking teammates, or troubleshooting with our support and customer-facing teams - Explore new technologies and approaches to expand and improve the platform. Basic Qualifications - 2+ years of professional, full-time software engineering experience (web or mobile experience preferred) - Strong communication skills, both written and verbal, with the ability to work effectively with technical and non-technical stakeholders - Demonstrated ownership, drive, and initiative in delivering high-quality work - Ability to work full-time and collaborate with a team operating in US Pacific time (candidates in or near Pacific time preferred). Bonus Points - Experience with any part of our stack, including TypeScript, React, Next.js, Node, or PostgreSQL.Familiarity with React Native or mobile development (relevant for our Cosmo mobile app). - Background in EdTech, HR Tech, or other learning or assessment products. - Prior experience at a tech startup or scale-up. Compensation In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual base salary in the range of $100,000 to $250,000. This range encompasses all seniority levels eligible for this position. Here at CodeSignal, our offer packages contain base salary plus additional compensation in the form of commission or performance bonuses, equity, and/or additional benefits such as those described above. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market. Why You’ll Love It Here 💰 Competitive salaries based on local market 🩺 Medical, dental, and vision insurance 🥳 Team activities and get-togethers to connect with your fellow Signalites 🏝 Unlimited PTO and remote-first work policy 📚 Continuous learning with educational reimbursements provided 💻 Equipment provision and generous home office setup stipend 💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.