• Support onboarding projects beyond primary project focus area. • Contribute to special projects as assigned. • Identify operational inefficiencies and scalable improvements using automation or AI solutions, and collaborate with leadership on recommendations. • Be the subject matter expert on specific onboarding tasks or projects, providing guidance and knowledge-sharing with team members as requested by leadership. • Independently manage end-to-end client implementation projects while sustaining a high level of performance and accountability. • Provide support across onboarding project focus areas.

• Oversee and project manage the network inventory onboarding process • Lead biweekly calls with customers and manage customer communications • Day to day management of offshore onboarding team (3 individuals) • Design, implement and improve scalable workflows and processes including tooling, automation and AI Agents. • Collaborate cross-functionally with Sales, Operations, Engineering and Product to ensure a seamless customer experience and identify gaps in existing processes and systems

• Successfully manage project from project initiation to project closure • Lead meetings and conduct information gathering sessions with clients and internal resources • Create detailed project plans that includes timelines, resources, and dependencies • Monitor and evaluate project performance, identifying and mitigating risks • Manage project teams of internal and external resources including vendors and customers • Act as a single point of contact (SPOC) for project status and escalations between NCR Atleos and the customer • Building and maintaining effective communication with internal and external stakeholders, including team’s members, clients, vendors, and executives throughout the project • Provide regular project status reports to stakeholders, including project progress updates and risk assessments • Regularly communicate with management to discuss resourcing constraints and to gain an understanding of specific priorities, constraints, and deadlines • Provide strong leadership and direction to all project stakeholders • Coordination and planning: Strategically plan, organize, and facilitate workshops, conference calls to ensure efficient execution of tasks and objectives. • Elicit requirements by working with Clients and subject matter experts (SMEs) to thoroughly understand the scope • Gather work effort estimates and prepare pricing recommendations (as required) • Create comprehensive, unambiguous, and concise Statements of Work (as required) • Conduct rigorous post-implementation reviews and document key learnings for future enhancements.

• Conduct engaging onboarding and ramp courses and follow up workshops, for ICS and leadership emphasizing interaction and understanding with a focus on reducing new hire ramp time • Foster inclusivity across in-person, hybrid, and remote audiences during sessions • Collaborate with Sales leadership to pinpoint knowledge gaps and devise strategies to create intervention enablement, such as skills and process training • Lead the onboarding live and virtual content audit quarterly to ensure our onboarding program so content is always up to date • Create practical exercises for hands-on learning during sessions to ensure comprehension • Partner with curriculum sales enablement managers to ensure that core content and programs are addressed in ramp program • Track time-to-productivity and other ramp metrics for new hires • Inform leadership of team’s performance and engagement across the ramp cycle • Manage a Gong library folder with gold standard calls which can be used in content or have insights extracted for use in sales strategies • Provide continuous training on MEDDPICC methodologies to support ongoing learning and skill enhancement within the sales team • This position will require approximately 25-50% travel to our hub office. This candidate will facilitate live training and coaching