Lightyear

• Work closely with the GTM org to measure and drive high-quality customer experiences across pre- and post-sales that results in high net retention, NPS, and upsell • Own the customer renewal process to drive best-in-class gross retention • Build out the playbook for post-sale opportunity identification and upsells by strategically utilizing customer inventory data and key touchpoints such as QBRs • Use product and user analytics to manage and improve the customer experience • Engage with customers and provide customer feedback to inform our product roadmap; act as voice of customer regarding issues, opportunities, and enhancements • Work closely with the CEO, CTO, Sales, Operations, and Product to meet all goals and objectives across the customer lifecycle • Build and maintain strong culture, sentiment, and collaboration across the team

• Ship product features end-to-end across established product areas • Run design reviews and iterate fast based on feedback • Contribute to and refine design system in Figma • Flex into marketing design as needed • Use AI tooling to accelerate ideation and prototyping

The Company Lightyear builds software that is revolutionizing the telecom management experience for 400+ enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Google, Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised ~$65M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport. The Position As Lightyear's Head of Product Marketing, you will own the full scope of Lightyear's marketing strategy and execution across Product Marketing and branding, with campaign influence across Paid Media, Organic Search / LLM visibility, Content, Event Marketing and more. In this position, you'll report to, and work closely with, Lightyear's CEO and serve as a close partner to the Sales and Product functions to drive world-class product positioning / messaging / branding, efficient customer acquisition and consistent pipeline growth. The ideal candidate brings together a data-driven, analytical mindset with hands-on B2B marketing experience and a hunger to build and own a high-performance marketing function. This is a CMO-track role and will be part of Lightyear's functional leadership team, with a highly competitive compensation package customized to the candidate's experience, preferences, and goals. Lightyear is a remote-first and distributed working environment, and this role can be done from anywhere in the US. Total cash compensation will be based on years of experience with an expected range between $160,000- $230,000. Key Responsibilities - Lead Lightyear’s Product Marketing and Branding function with full ownership of product positioning and messaging - Lead content strategy and collaborate on content creation to support awareness, demand generation, and pipeline acceleration - Own paid media, organic search, and LLM / AEO visibility strategy and execution in partnership with agency partners: managing campaigns, budgets, and performance to drive efficient pipeline growth - Shape and manage all agency relationships, including evaluating consolidation, transitioning work in-house, or changing agency partners as the business evolves - Evaluate and expand into new customer acquisition channels, proactively identifying opportunities to diversify and scale top-of-funnel growth - Own significant portions of the overall marketing budget, making strategic decisions on vendor selection and spend allocation to maximize ROI - Own website conversion metrics, running a continuous program of experimentation and optimization to improve performance - Drive improvements in marketing attribution accuracy, building a cleaner view of what's working across channels and the full funnel - Proactively drive and lead key strategic marketing initiatives from design through execution, acting as a company-builder and enterprise growth leader Ideal Qualifications - 4+ years of experience in B2B product marketing with a demonstrated track record of driving pipeline and revenue in a high-performance, ideally early-stage environment - 2+ years of top-tier analytical experience: consulting, finance, or startup experience or a demonstrated ability to evaluate marketing KPIs in a holistic manner that ties to larger company KPI’s like revenue and profitability - Hands-on experience running product marketing, paid media, and / or organic search programs - Experience managing and evaluating agency relationships, with a point of view on when to go in-house vs. use external partners - Familiarity with AEO/GEO and LLM visibility strategies, or strong curiosity and ability to build expertise quickly - Relentless focus on continuous, data-driven improvement across all marketing channels and investments - Strong executive presence and ability to collaborate with and influence cross-functional leadership - Hungry, curious, proactive learner who can develop deep domain expertise in the telecom space quickly - Experience building and scaling a remote-first, distributed marketing function is a plus

The Company Lightyear builds software that is revolutionizing the telecom management experience for 400+ enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Google, Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised ~$65M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport. The Position As Lightyear's Head of Marketing Strategy, you will own the full scope of Lightyear's marketing strategy and execution across Product Marketing, Paid Media, Organic Search / LLM visibility, Content, and more. In this position, you'll report to, and work closely with, Lightyear's CEO and serve as a close partner to the Sales and Product functions to drive world-class branding and messaging, efficient customer acquisition and consistent pipeline growth. The ideal candidate brings together a data-driven, analytical mindset with hands-on B2B marketing experience and a hunger to build and own a high-performance marketing function. This is a CMO-track role and will be part of Lightyear's functional leadership team, with a highly competitive compensation package customized to the candidate's experience, preferences, and goals. Lightyear is a remote-first and distributed working environment, and this role can be done from anywhere in the US. Total cash compensation will be based on years of experience with an expected range between $160,000- $230,000. Key Responsibilities - Lead Lightyear’s Product Marketing and Branding function with full ownership of product positioning and messaging - Own all paid media, organic search, and LLM / AEO visibility strategy and execution in partnership with agency partners: managing campaigns, budgets, and performance to drive efficient pipeline growth - Shape and manage all agency relationships, including evaluating consolidation, transitioning work in-house, or changing agency partners as the business evolves - Evaluate and expand into new customer acquisition channels, proactively identifying opportunities to diversify and scale top-of-funnel growth - Own the overall marketing budget, making strategic decisions on vendor selection and spend allocation to maximize ROI - Lead content strategy and collaborate on content creation to support awareness, demand generation, and pipeline acceleration - Own website conversion metrics, running a continuous program of experimentation and optimization to improve performance - Drive improvements in marketing attribution accuracy, building a cleaner view of what's working across channels and the full funnel - Proactively drive and lead key strategic marketing initiatives from design through execution, acting as a company-builder and enterprise growth leader Ideal Qualifications - 3+ years of experience in B2B marketing with a demonstrated track record of driving pipeline and revenue in a high-performance, ideally early-stage environment - 2+ years of top-tier analytical experience: consulting, finance, or operations or a demonstrated ability to evaluate marketing KPIs in a holistic manner that ties to larger company KPI’s like revenue and profitability - Hands-on experience running product marketing, paid media, and / or organic search programs - Experience managing and evaluating agency relationships, with a point of view on when to go in-house vs. use external partners - Familiarity with AEO/GEO and LLM visibility strategies, or strong curiosity and ability to build expertise quickly - Relentless focus on continuous, data-driven improvement across all marketing channels and investments - Strong executive presence and ability to collaborate with and influence cross-functional leadership - Hungry, curious, proactive learner who can develop deep domain expertise in the telecom space quickly - Experience building and scaling a remote-first, distributed marketing function is a plus

The Company: Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $65M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport. The Position: We’re looking to grow Lightyear’s software engineering team. As a software engineer at Lightyear, you will work directly with our CTO and VP of Product to build the core components of Lightyear’s IT automation software, helping us design a robust set of engineering standards in the process. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems as we continue to push Lightyear forward. You’ll work within (and help influence) our tech stack which utilizes a React front-end, a Django Rest Framework back-end, a Postgres database, and hosting on AWS. This position will be full-time, fully remote, and salaried with competitive compensation and significant promotion opportunities for the right individual. The base salary for this role will be based on experience with a range of $120,000-180,000 with strong equity. Responsibilities: - Build and ship full-stack features end-to-end, from API design to UI, that improve the telecom lifecycle for enterprise IT teams - Own problems wherever they live across the stack: backend logic, database design, frontend polish, or infrastructure - Move fast - we'd rather test a hypothesis quickly than spend forever validating it - Contribute to product direction alongside the CTO and VP of Product - engineers here have a seat at the table - Leverage AI tooling and techniques to accelerate your own work, improve the product, and create processes and structures that enable the entire company Requirements: - 2+ years of professional software engineering experience - Proficiency in a modern frontend framework (React, Vue, etc.) and a server-side language (Python, Node, etc.) - Comfortable with SQL databases, Docker, and cloud infrastructure (AWS preferred) - You write tests and care about code quality, but know when to ship vs. over-engineer - Demonstrated ability to ramp quickly on unfamiliar technologies and domains Nice-to-have: Experience deploying AI/ML into production code

The Company: Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $65M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport. The Position: We’re looking to grow Lightyear’s software engineering team. As a software engineer at Lightyear, you will work directly with our CTO and VP of Product to build the core components of Lightyear’s IT automation software, helping us design a robust set of engineering standards in the process. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems as we continue to push Lightyear forward. You’ll work within (and help influence) our tech stack which utilizes a React front-end, a Django Rest Framework back-end, a Postgres database, and hosting on AWS. This position will be full-time, fully remote, and salaried with competitive compensation and significant promotion opportunities for the right individual. The salary for this role will be based on experience with a range of $120,000-180,000. Responsibilities: - Build and ship full-stack features end-to-end, from API design to UI, that improve the telecom lifecycle for enterprise IT teams - Own problems wherever they live across the stack: backend logic, database design, frontend polish, or infrastructure - Move fast - we'd rather test a hypothesis quickly than spend forever validating it - Contribute to product direction alongside the CTO and VP of Product - engineers here have a seat at the table - Leverage AI tooling and techniques to accelerate your own work, improve the product, and create processes and structures that enable the entire company Requirements: - 2+ years of professional software engineering experience - Proficiency in a modern frontend framework (React, Vue, etc.) and a server-side language (Python, Node, etc.) - Comfortable with SQL databases, Docker, and cloud infrastructure (AWS preferred) - You write tests and care about code quality, but know when to ship vs. over-engineer - Demonstrated ability to ramp quickly on unfamiliar technologies and domains Nice-to-have: Experience deploying AI/ML into production code

• Identifying and setting meetings with potential 6-figure+ enterprise accounts who fit Lightyear’s ideal customer profile • Iterate on sales collateral and messaging with marketing • Work closely with marketing and sales to iterate on strategy, content, messaging, potential channels, and sales enablement tools

• Identifying and setting meetings with potential 6-figure+ enterprise accounts who fit Lightyear’s ideal customer profile • Iterate on sales collateral and messaging with marketing • Work closely with marketing and sales to iterate on strategy, content, messaging, potential channels, and sales enablement tools

• Oversee Lightyear’s operations’ team’s efforts around quoting and telecom service installations • Define and track team and individual KPIs • Define and continuously optimize quoting and implementation processes • Hire and onboard new product operations team members • Partner with Sales and Product to improve efficiency

• Oversee Lightyear’s operations’ team’s efforts around quoting and telecom service installations • Define and track team and individual KPIs • Define and continuously optimize quoting and implementation processes • Hire and onboard new product operations team members • Partner with Sales and Product