Lightyear logo
Lightyear

Enterprise telecom made easy - https://lightyear.ai

Onboarding Operations Specialist

Onboarding SpecialistCustomer SuccessFull TimeRemoteMid LevelTeam 11-50Since 2019H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

$85K - $110K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Onboarding Operations Specialist

Lightyear

• Oversee and project manage the network inventory onboarding process • Lead biweekly calls with customers and manage customer communications • Day to day management of offshore onboarding team (3 individuals) • Design, implement and improve scalable workflows and processes including tooling, automation and AI Agents. • Collaborate cross-functionally with Sales, Operations, Engineering and Product to ensure a seamless customer experience and identify gaps in existing processes and systems

Job Requirements

  • 1-2+ years experience of startup operations, tech or consulting
  • Demonstrated excellent project management skills, can critically analyze existing processes and identify opportunities for process improvement
  • High degree of comfort with Excel, including ability to manage and manipulate large data sets
  • Demonstrated high EQ, as this role is very customer facing and also requires managing a team day-to-day
  • Highly organized and detail-oriented, ability to prioritize
  • Strong team player who can also work and execute independently

Benefits

  • 5% annual bonus
  • equity package

Related Job Pages

More Onboarding Specialist Jobs

Full TimeRemoteTeam 10,001+Since 2021H1B No Sponsor

• Successfully manage project from project initiation to project closure • Lead meetings and conduct information gathering sessions with clients and internal resources • Create detailed project plans that includes timelines, resources, and dependencies • Monitor and evaluate project performance, identifying and mitigating risks • Manage project teams of internal and external resources including vendors and customers • Act as a single point of contact (SPOC) for project status and escalations between NCR Atleos and the customer • Building and maintaining effective communication with internal and external stakeholders, including team’s members, clients, vendors, and executives throughout the project • Provide regular project status reports to stakeholders, including project progress updates and risk assessments • Regularly communicate with management to discuss resourcing constraints and to gain an understanding of specific priorities, constraints, and deadlines • Provide strong leadership and direction to all project stakeholders • Coordination and planning: Strategically plan, organize, and facilitate workshops, conference calls to ensure efficient execution of tasks and objectives. • Elicit requirements by working with Clients and subject matter experts (SMEs) to thoroughly understand the scope • Gather work effort estimates and prepare pricing recommendations (as required) • Create comprehensive, unambiguous, and concise Statements of Work (as required) • Conduct rigorous post-implementation reviews and document key learnings for future enhancements.

Serbia
Fivetran logo

Senior Sales Onboarding Manager

Fivetran

Fivetran’s pipelines enable its clients to make data-driven decisions by delivering ready-to-query data into clients’ data warehouses. The company delivers

• Conduct engaging onboarding and ramp courses and follow up workshops, for ICS and leadership emphasizing interaction and understanding with a focus on reducing new hire ramp time • Foster inclusivity across in-person, hybrid, and remote audiences during sessions • Collaborate with Sales leadership to pinpoint knowledge gaps and devise strategies to create intervention enablement, such as skills and process training • Lead the onboarding live and virtual content audit quarterly to ensure our onboarding program so content is always up to date • Create practical exercises for hands-on learning during sessions to ensure comprehension • Partner with curriculum sales enablement managers to ensure that core content and programs are addressed in ramp program • Track time-to-productivity and other ramp metrics for new hires • Inform leadership of team’s performance and engagement across the ramp cycle • Manage a Gong library folder with gold standard calls which can be used in content or have insights extracted for use in sales strategies • Provide continuous training on MEDDPICC methodologies to support ongoing learning and skill enhancement within the sales team • This position will require approximately 25-50% travel to our hub office. This candidate will facilitate live training and coaching

United States
Full TimeRemoteTeam 51-200H1B Sponsor

Role Description How you'll make an impact in this role: - Administer associate data, position data, benefits data, and/or contingent staffing life cycle, including recruitment, on-boarding, data updates, and termination. - Problem solve and complete a variety of associate life cycle data management transactions. - Adhere to all service level agreements (SLAs) established by HR Shared Services and appropriately document case details in the case management system. - Participate in data review, auditing and user acceptance testing of new processes, procedures and system changes, as needed. Qualifications - High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. Requirements - Previous benefits and/or HR experience. - Previous experience working remotely. - Previous administrative, clerical, and/or customer service experience. Benefits - Paid time off (PTO). - Various health insurance options & wellness plans. - Retirement benefits including employer match plans. - Long-term & short-term disability. - Employee assistance programs (EAP). - Parental leave & adoption assistance. - Tuition reimbursement. - Ways to give back to your community.

United States
$25 / hour
Job Closed
Southwire Company LLC logo

Onboarding Coordinator

Southwire Company LLC

Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live.

Full TimeRemoteTeam 51-200

Role Description Assists with the coordination of hiring activities, including background checks, onboarding documentation, and ensuring accurate data entry of candidate records. Prepares and organizes process and materials to ensure a smooth hiring process and candidate experience. Supports the People & Culture (P&C) Technology team with administrative tasks and communication. Maintains accuracy of team member data. Key Responsibilities - Facilitates the pre-boarding process by ensuring the internal and external hiring processes are completed accurately and on time, creating a positive and welcoming experience for candidates, while ensuring alignment with company goals and strategies. - Administers candidate tracking systems and hiring workflows, maintaining accurate data and up-to-date records. - Monitors and reviews candidate statuses in SuccessFactors and other systems, addressing flagged issues in a timely manner and in collaboration with other departments and teams to avoid delays and uphold a positive candidate experience. - Troubleshoots data issues and maintains system accuracy to support the onboarding process and People & Culture (P&C) Technology initiatives. - Collaborates with internal teams to address system updates, share feedback, and continuously improve onboarding processes while maintaining confidentiality. - Communicates with hiring managers and candidates throughout the hiring process to provide updates and address any questions or concerns. - Monitors onboarding metrics, identifying areas for improvement and implementing necessary changes to enhance efficiency and effectiveness. - Performs additional duties, such as system maintenance, auditing, and data entry, as needed to support the P&C Technology team’s goals and strategies. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - Minimum Education Level: High School Diploma - Years of Experience: 5-7 Years - Field of Expertise: Human Resources Requirements - Minimum Education Level: Associate’s Degree - Specialized Degree: Human Resources - Licenses/Certificates: PHR - Years of Experience: 8-11 Years - Field of Expertise: Pre-Boarding, Pre-Employment Labor Regulations Physical Requirements - Moving: 5% - Standing: 5% - Sitting: 90% Working Conditions - Office Equipment - Computer/Keyboard Competencies - Nimble Learning - Customer Focus - Plans and Aligns - Collaborates - Balances Stakeholders - Action Oriented Skills - Full-Cycle Recruitment - Critical Thinking - Talent Pipelining - Relationship Building - Applicant Tracking Systems - Resourcefulness - Process Improvement - Data Entry - Human Resources Information System (HRIS) - Proactivity Benefits - 401k with Matching - Family and Individual Insurance Packages (Health, Life, Dental, and Vision) - Paid Time Off & Paid Holidays - Long & Short-Term Disability - Supplemental Insurance Plans - Employee Assistance Program - Employee Referral Program - Tuition Reimbursement Programs - Advancement & Professional Growth opportunities - Parental Leave - & More

United States