NCR Atleos

• Install, repair, maintain, and upgrade ATMs and related self-service devices to meet customer and business requirements. • Diagnose and troubleshoot hardware and system issues using established procedures and customer-provided information. • Manage customer incidents from initial assignment through resolution, ensuring compliance with defined SLAs. • Maintain accurate electronic service records, call notes, equipment activity reports, and inventory transactions through approved mobile applications. • Build and maintain positive customer relationships by providing timely updates, resolving concerns, and escalating issues when necessary. • Perform multi-vendor maintenance, equipment modifications, certifications, and business-required technical training. • Travel extensively within South Africa to support service calls, installations, preventive maintenance, and emergency repairs. • Participate in on-call rotations, weekend shifts, public holiday support, and standby schedules as required by business needs.

• Perform customer installation, maintenance, and service calls promptly and effectively • Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory • Perform maintenance repair and system overhauls • Manage everything from network faults and traffic, to configuration, security, and remote system access

• Analyze, Install, Configure, Troubleshoot • Perform functional analysis of requirements to determine effort required to implement software in customers’ environments. • Configure base software in customer’s environments. • Conduct unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements. • Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code. • Establish acceptance criteria and quality goals. • Provide estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan.

• Drive innovative optimization solutions for the region, supporting the Europe Region Warehousing Lead. • Lead optimization projects based on data gathering and analytics. • Participate actively in regional site assessments. • Benchmark projects and actively work on process documentation and optimization across the region. • Collect and maintain inventory and KPI data and apply automated workflow wherever possible. • Look for automation possibilities and initiate projects. • Support site managers on the weekly/monthly reporting.

Role Description Supporting the Global Banking sales organization for SW subscription. - Will be reporting to Global Banking Finance Director and working closely and supporting Global Software Sales VP. - Reviewing and analyzing monthly financial results for software and providing ad hoc reports. - Responsible for consolidating global Software subscription revenue outlook forecast and highlighting to management potential risk and upsides. - Reviewing day-to-day financial & operational functions from Regional Software finance analysts to support and improve key processes; Subscription SW revenue reconciliation, contract review, billing and other associated data management activities. - Responsible for developing a suite of business metrics and reports to support the Banking business needs aligned to Dashboards & KPI’s from relevant systems. - Maintaining the rollout schedule of pre-defined reports and generates and customizes reports in response to specific business requests. - Through proactive data analysis provide trending information, observations and analysis of the data and recommendations to enable business decisions. - Position must be (internal and external) customer focused, with the ability to determine and address customer expectations, needs and problems; Need to escalate issues, provide updates and drive process improvements. - Working proactively, owning deliverables and meeting department deadlines. Qualifications - Bachelor’s Degree in Finance and/or Accounting field - 5-10 year’s relevant experience - Excellent knowledge of MS office suite with advanced excel skills - Proficient in database management with low learning curve in adapting to new systems/tools - Strong professional work ethic, with a focus on ownership and execution - English language skills is required with excellent written and oral communication skills Requirements - Preferable Tableau user/publisher - Confident and outgoing personality - Fast paced and able to adapt to changing requirements - Attention to detail; Analytical skills; Be able to identify any outliers - Self-motivated, Driven and a strong team work ethic - Ability to go the extra mile when required - Results-oriented Systems - Experience using the below systems is a plus: - Oracle: extracting reports - Quotebuilder: used to create customer quotes, outline product information and pricing, and create orders - Invoice Engine: used to retrieve invoices for a customer - Service Order Management (SOM) Workflow Tool: Used to submit requests for billing - Customer Search Tool: used to search for a customer’s site information - APOC Tool: used to identify all parties involved with Account Support Management, Billing, etc - Experience in information management – Business Objects, SQL, Essbase

• Successfully manage project from project initiation to project closure • Lead meetings and conduct information gathering sessions with clients and internal resources • Create detailed project plans that includes timelines, resources, and dependencies • Monitor and evaluate project performance, identifying and mitigating risks • Manage project teams of internal and external resources including vendors and customers • Act as a single point of contact (SPOC) for project status and escalations between NCR Atleos and the customer • Building and maintaining effective communication with internal and external stakeholders, including team’s members, clients, vendors, and executives throughout the project • Provide regular project status reports to stakeholders, including project progress updates and risk assessments • Regularly communicate with management to discuss resourcing constraints and to gain an understanding of specific priorities, constraints, and deadlines • Provide strong leadership and direction to all project stakeholders • Coordination and planning: Strategically plan, organize, and facilitate workshops, conference calls to ensure efficient execution of tasks and objectives. • Elicit requirements by working with Clients and subject matter experts (SMEs) to thoroughly understand the scope • Gather work effort estimates and prepare pricing recommendations (as required) • Create comprehensive, unambiguous, and concise Statements of Work (as required) • Conduct rigorous post-implementation reviews and document key learnings for future enhancements.

• Support for banks and major accounts in collaboration with the Key Account Management team • Close collaboration with the field sales team • Preparation of quotations and conclusion of contracts • Analysis and development of market and customer potential • Creation and follow-up of sales and marketing campaigns • Administrative tasks

• Perform customer installation, maintenance, and service calls promptly and effectively. • To be trained for servicing electromechanical equipment like ATMs and self-checkout systems within an assigned territory. • Perform maintenance repair and system overhauls. • Warehouse activity to dismantle the old Machines and test parts. • Repair all the old modules with PPK parts. • Assemble and test the machine before dispatch.

• Review customer contracts to identify current active contracts to utilize for auditing payment/billing. • Audit contract payment/billing terms by comparing contract details to current calculations to ensure accuracy for new and existing customers. • Validate CPI and SOFR protection and all other manual calculations, document discrepancies, and coordinate payment/billing term corrections and lost revenue/expense calculations. • Validate first bill for new customers and recently corrected customers to ensure accuracy prior to payment/billing delivery to customer. • Communicate and coordinate with Customer Relationship Managers to provide payment/billing correction information, resolve issues and provide clarifications related to billing/payment calculations and processes. • Track issues, determine root cause, update procedures for corrective actions and track system updates required to completion. • Query data to assist with investigation of issues. • Prepare various monthly reports and data analysis associated with audit activities. • Perform tasks associated with standard audit procedures such as pulling documentation and explaining process flows. • Identify, document and assist with implementing business process improvements. • Miscellaneous duties as assigned.

• Drive business growth by increasing NCR Atleos’s solution volume and expanding into new market segments. • Establish and maintain relationships with key decision-makers to position NCR solutions as integral to customer strategies. • Develop and execute plans to achieve incremental revenue within assigned territory or accounts. • Advocate NCR Atleos’s full suite of products and services to maximize customer value. • Qualify and maintain NCR Atleos’s value propositions for targeted customers. • Market current programs and develop strategic plans to penetrate existing markets and identify new opportunities. • Recommend competitive pricing strategies for named accounts. • Identify, track, and close key opportunities to meet revenue targets. • Develop a territory plan to address vertical opportunities and recruit new customers for full solution coverage. • Work closely with Direct Account Managers, Product Managers, and internal teams to manage and close sales opportunities. • Support the sales team in driving social media engagement and market conversations. • Build engagement plans for introducing new shared banking solutions, including collateral and marketing materials. • Manage expenses within established budgets. • Evaluate and follow up on leads provided to customers. • Perform other duties as assigned.