Title: Senior Associate - Network Engineer Location: United States Job Description: Requisition ID 93842 Department Tech Data AI Ventures Job Function Tech Data AI Ventures Location Remote,New York,United States Role Location Designation Hybrid - 3 days per quarter Location Designation: Hybrid - 3 days per quarter Role Overview The Network Engineer – Core Network Services is responsible for the administration, maintenance, and support of the organization’s DNS, DHCP, IPAM (DDI), and load balancing infrastructure. This role ensures reliable and secure network service delivery across enterprise, cloud, and data center environments. The ideal candidate has hands-on experience managing DDI platforms (e.g., Infoblox, BlueCat), load balancers (F5, Citrix ADC, or AWS ALB/NLB), and core IP networking components. This role is part of a team that ensures high availability, performance, and compliance for foundational network services used across all business applications and systems. What You'll Do: Core Network Operations • Administer and maintain enterprise DNS, DHCP, and IPAM (DDI) infrastructure, ensuring consistent availability, accuracy, and performance. • Manage and support load balancing solutions (e.g., F5 BIG-IP, Citrix ADC, or AWS ALB/NLB) for on-prem and cloud applications. • Configure and maintain virtual servers, pools, SSL certificates, health monitors, and traffic policies on load balancers. • Monitor system health and respond to alerts, performance issues, or service disruptions. • Support zone management, record updates, and IP address provisioning according to established change procedures. • Ensure proper integration and synchronization between DNS, DHCP, and IPAM systems. Incident, Change & Problem Management • Serve as a Tier 2/3 escalation point for DNS, DHCP, and load balancing incidents. • Troubleshoot name resolution, IP allocation, or traffic flow issues using tools like Wireshark, nslookup, dig, tcpdump, or vendor diagnostics. • Participate in root cause analysis (RCA) and implement corrective actions for recurring network service issues. • Follow ITIL-aligned change management processes to plan and execute configuration changes, upgrades, and patches with minimal downtime. Maintenance & Security • Perform system upgrades, patches, and configuration backups for DDI and load balancing platforms. • Implement and maintain security best practices, including DNSSEC, ACLs, SSL/TLS certificate management, and traffic encryption. • Partner with Security teams to address vulnerabilities, maintain compliance, and support incident response activities. • Maintain and audit network service configurations to ensure accuracy, standardization, and alignment with enterprise architecture. Collaboration & Documentation • Work closely with Network Engineering, Cloud, and Application teams to support new deployments, migrations, and network designs. • Assist application owners with load balancer configurations, health checks, and performance optimization. • Maintain detailed documentation of DNS zones, DHCP scopes, IP allocations, load balancer configurations, and operational runbooks. • Participate in disaster recovery testing and contribute to business continuity planning for network services. Continuous Improvement • Identify opportunities to automate DDI and load balancing operations using APIs, Python, PowerShell, or Ansible. • Proactively monitor trends and recommend improvements for performance, scalability, and manageability. • Evaluate and test emerging technologies and upgrades to enhance reliability and agility. What You'll Bring: - Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). - 3–5 years of experience in enterprise network administration or operations. - Hands-on experience with DNS, DHCP, and IPAM (DDI) solutions such as Infoblox, BlueCat, or Windows Server DDI. - Proficiency in managing load balancer platforms such as F5 BIG-IP, Citrix ADC (NetScaler), or AWS/GCP load balancing services. - Solid understanding of TCP/IP networking, routing, subnetting, VLANs, and network security fundamentals. - Strong troubleshooting and analytical skills with experience using packet capture and diagnostic tools. - Familiarity with change management and ITSM processes (e.g., ServiceNow, Remedy). Preferred - Experience with automation and scripting using Python, REST APIs, or Ansible for DDI or load balancing tasks. - Understanding of DNS security (DNSSEC, RPZ, DoT/DoH) and SSL/TLS certificate management. - Experience with cloud networking (AWS, Azure, GCP) and hybrid environments. - Vendor certifications such as F5 Certified Administrator (CA), Infoblox Core DDI Professional, CCNA/CCNP, or CompTIA Network+. - Experience supporting high-availability network architectures in large enterprises or financial services organizations. Key Competencies - Operational Excellence: Ensures network services remain stable, secure, and highly available. - Technical Expertise: Deep understanding of DDI and load balancing technologies. - Analytical Thinking: Quickly isolates and resolves service-impacting issues. - Collaboration: Works effectively with cross-functional teams across Infrastructure, Security, and Cloud. - Process Discipline: Follows structured change, incident, and documentation procedures. - Innovation: Leverages automation and modern tools to improve efficiency. Success Indicators - Consistent uptime and reliability of DNS, DHCP, and load balancing services. - Timely and accurate completion of change requests and provisioning activities. - Measurable reduction in recurring incidents and configuration errors. - High satisfaction ratings from internal IT and business stakeholders. - Demonstrated improvements in automation, scalability, and performance. Pay Transparency Salary Range: $111,500-$159,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93842 Get Matched Upload your resume and see jobs that match your skills and experience Match Unknown

• Manage incidents, service requests, alerts, and standard changes across customer environments. • Monitor, maintain, and support customer network, wireless, and security infrastructure. • Troubleshoot networking, firewall, wireless, VPN, SD-WAN, and connectivity issues. • Produce and maintain technical documentation, knowledge articles, and operational procedures. • Support Escalation and Senior Engineers during major incidents, maintenance activities, and projects. • Contribute to continuous improvement initiatives, automation opportunities, and knowledge sharing across the engineering team. • Foster a culture of accountability, collaboration, and customer focus. • Support after-hours operational activities, maintenance windows and incident response requirement in accordance with customer service commitments. • Participation in an on-call roster, planned maintenance activities, major incident response and out of hours work is required in accordance with business and customer requirements. • Requires effective collaboration across technical, operations, project, customer-facing to achieve shared business objective. • Responsible for maintaining compliance with organisational policies, customer obligations, security standards, regulatory requirements and industry best practices relevant to their role. • Expected to contribute positively to customer outcomes, service excellence and organisation’s reputation regardless of their primary technical responsibilities.

• Responsible for the design, implementation, and operation of network solutions • Accountable for configurations and supporting troubleshooting • Ensure that connectivity requirements are met • Responsible for the conception and implementation of network designs • Support projects and ensure the quality of network services • Collaborate with various internal stakeholders

Role Description The Lead, Network Engineer designs, analyzes, plans and modifies network components supporting customer communication implementation activities. The Lead, Network Engineer works on problems of diverse scope and complexity ranging from moderate to substantial. The Lead Network Engineer will be the technical SME for our enterprise WAN, remote LAN/WLAN, and data center SDWAN network services. This role is responsible for engineering, implementing, and operating a multi-vendor SD-WAN environment, scalable campus/branch switching and wireless, and resilient remote branch solutions. You will serve as the escalation point for complex routing, overlay, and authentication issues, including RADIUS/TACACS+. Additionally, you will provide technical leadership to a team of network engineers. You will also work closely with the Lead Network Architect and Principal Network Architect through structured technical solution peer reviews. Responsibilities - Engineering & Design - Lead the end-to-end design of multi-vendor SD-WAN solutions (Cisco SD-WAN/Viptela, Meraki, Fortinet, Aruba, Palo Alto, etc.) across global branch and remote office locations. - Design and maintain secure and scalable data center solutions to terminate SD-WAN overlays, VPNs, and remote-site connectivity. - Develop robust WAN, campus, and data center routing designs using BGP and OSPF, including route redistribution, policy-based routing, and traffic engineering. - Design resilient, standardized remote LAN solutions (access/distribution) including VLANs, spanning-tree strategy, link aggregation, and QoS. - Build and test enterprise wireless solutions for remote and campus locations, including SSID design, authentication/authorization policies, RF design standards, and guest access. - Own the design and lifecycle of RADIUS and TACACS+ solutions for network device access control, 802.1X, and Wi-Fi authentication, including high availability and redundancy. - Collaborate with the Lead Network Architect and Principal Network Architect to ensure solution designs align with enterprise architecture principles, target-state roadmaps, and security standards. - Implementation & Operations - Lead the deployment and configuration of SD-WAN overlays, routing policies, segmentation, and security policies across multiple platforms. - Oversee implementation of switching, routing, and wireless solutions for new sites, data center expansions, and network refresh projects. - Serve as the highest-level escalation point for complex incidents involving SD-WAN overlays, routing instability, LAN/WLAN issues, and AAA (RADIUS/TACACS+) failures. - Define and maintain network configuration standards, templates, and golden configurations for SD-WAN, LAN, WLAN, and routing. - Collaborate closely with security, platform, and applications teams to ensure network designs meet security, performance, and availability requirements. - Governance, Peer Review & Documentation - Participate in structured technical solution peer reviews with the Lead Network Architect and Principal Network Architect, presenting low-level designs (LLDs), implementation approaches, and migration plans for feedback and approval. - Review and provide feedback on designs produced by other engineers to ensure consistency with standard guidelines and operational best practices. - Develop and maintain detailed network diagrams, design documents, and runbooks for SD-WAN, LAN/WLAN, data center, and AAA infrastructure. - Contribute to or lead network automation efforts (e.g., Ansible, Python, APIs) to streamline configuration, compliance checks, and deployments across SD-WAN and LAN. - Define monitoring and observability standards (NetFlow/sFlow, SNMP, syslog, telemetry) for all network domains; work with NOC/operations on alerting and dashboards. - Assist in capacity planning, performance analysis, and continual service improvement for WAN, LAN/WLAN, and data center connectivity. - Leadership & Collaboration - Provide technical leadership and mentorship to network engineers and operations staff; review designs and changes for quality and consistency. - Work in close partnership with the Lead Network Architect and Principal Network Architect to translate high-level architecture into implementable, supportable solutions. - Participate in and sometimes lead cross-functional solution reviews and present to the change advisory board (CAB). - Engage with vendors and service providers for solution evaluation, design improvements, and problem escalation. - Contribute to network strategy and roadmap planning, identifying opportunities for modernization, consolidation, and cost optimization. - Ability to translate business requirements into scalable, supportable network designs. - Strong documentation, communication, and presentation skills; comfortable discussing designs with both technical and non-technical stakeholders. - Leadership mindset with the ability to guide, mentor, and influence other engineers. - High degree of ownership, initiative, and accountability in a fast-moving environment. Qualifications - Bachelor's degree in computer science, Information Technology, Engineering, or equivalent experience. - Ability to pass a background investigation to obtain an ADP II Security Clearance. - 7+ years of hands-on experience in enterprise network engineering, with at least 3 years in a senior or lead role. - Proven experience designing, deploying, and supporting more than one enterprise-scale SD-WAN platform (Cisco SD-WAN/Viptela, Meraki SD-WAN, Fortinet Secure SD-WAN, Aruba EdgeConnect, etc.). - Strong expertise in dynamic routing protocols: BGP: eBGP/iBGP design, route filtering, communities, path manipulation, and troubleshooting. OSPF: multi-area design, route summarization, LSA types, and convergence tuning. - Solid experience with enterprise switching: VLANs, 802.1Q trunking, STP/RSTP/MST, EtherChannel/LACP, and QoS. - Experience with enterprise wireless networking: Centralized controllers or cloud-managed Wi-Fi, RF fundamentals, roaming, guest and secure SSIDs, and 802.1X-based authentication. - Hands-on experience in designing, deploying, and supporting RADIUS and TACACS+ solutions (e.g., Cisco ISE, Forescout, ClearPass, or similar) for device admin and network access control. - Experience working with Infoblox (DDI) and remote site IP addressing design. - Strong troubleshooting skills across SD-WAN overlay/underlay, routing, and AAA-related issues using tools such as packet captures, flow data, and detailed logs. - Experience working in mission-critical, highly available network environments. - Experience working with Data Center Colocation facilities and virtual network fabric provided by vendors such as Equinix and Mega-Port. - 2 or more years of project leadership experience. - Must be passionate about contributing to an organization focused on continuously improving consumer experiences. Preferred Qualifications - Relevant certifications such as: Cisco: CCNP Enterprise, CCIE Enterprise Infrastructure or equivalent level of expertise. Other vendors: NSE (Fortinet), Aruba/HP networking, or equivalent. - Practical experience leveraging AI tools in a network engineering context, such as: Claude, Gemini, GitHub Copilot (or similar tools) for design assistance, documentation generation, troubleshooting guides, and code review of network automation scripts. - Experience with agentic AI and automation patterns, including: Designing and working with AI agents, orchestration frameworks, or MCP-style gateways to interact with network APIs, monitoring platforms, and ticketing systems. Building or maintaining Infrastructure as Code (IaC) for network configurations (Terraform, Ansible, or similar). Integrating network automation and validation into CI/CD pipelines (GitHub Actions, GitLab CI, Azure DevOps) for configuration testing, compliance checks, and staged rollouts. - Familiarity with zero-trust networking concepts, segmentation, and integration with firewalls and security services (Zscaler ZIA, ZPA). - Experience in hybrid cloud connectivity (AWS/Azure/GCP) and integrating SD-WAN with cloud on-ramps. - Background in strict change control operations and change management processes. Work-At-Home Requirements - Must have the ability to provide a high speed DSL or cable modem for a home office. - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel - While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours - 40 Pay Range - The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. - $117,600 - $161,700 per year - This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits - Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. - Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. - Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.