• Serve as a recognised expert in security architecture, with a particular focus on Security Service Edge (SSE) and cloud-delivered security frameworks. • Design and deliver compelling, hands-on proof-of-concept demos and technical use cases that showcase the capabilities of our platform across SSE, SASE, Web Proxy, ZTNA, CASB, and DLP scenarios. • Act as the primary technical feedback loop between the field and internal teams — systematically collecting, synthesising, and reporting customer and partner insights to Product Management and Engineering. • Collaborate closely with PM and Engineering to influence product roadmap priorities based on EMEA market signals, competitive dynamics, and customer pain points. • Keep the SE team current on new product innovations, feature releases, and roadmap developments — acting as a trusted internal technical advisor. • Provide expert support to SEs working on complex, multi-layered customer use cases involving cloud security architecture, network security policy, and data protection. • Design and run a structured technical enablement programme across the EMEA region, building capability within the SE team and driving deeper customer engagement. • Build and own an EMEA Technical Enablement Programme, covering workshops, deep-dive technical sessions, and certification-style content for the SE team. • Develop and deliver in-depth technical workshops and use-case-driven training sessions for customers, partners, and internal teams. • Represent the company at regional and international industry events, conferences, roundtables, and executive briefings as a technical thought leader. • Design repeatable deep-dive use cases and solution playbooks that SEs can leverage to accelerate complex deals. • Partner with Marketing and Partner teams to ensure field content, demos, and messaging are technically accurate and differentiated.

• The Solution Architect applies deep 401(k) (Defined Contribution) and benefits admin expertise • create compelling solutions that bring our value proposition to life • partners with Sales Executives and Account Executives through all stages of the sales process • maintain expertise in Defined Contribution admin as well as working knowledge of other Alight capabilities • assist SEs in the development of prospect sales strategy • review, update, and provide input on RFP responses • provide input to product owners – insights and feedback from prospects and Third-Party Evaluators

• Be the one building AI-powered experiences where they matter most. • The Principal Architect and AI Engineer – Agentic & Industry Solutions is a highly technical, hands-on leader responsible for designing, building, and scaling transformative AI-powered solutions on Genesys Cloud. • Working within the Innovation Solutions organization, this role drives the development of reusable Agentic AI capabilities, industry-specific solution accelerators, and intelligent workflow automation that enable organizations to fundamentally transform customer and employee experiences. • The Principal Architect and AI Engineer provides technical leadership and expertise across architecture, development, and solution delivery, collaborating with Product, Engineering, Strategic Customers, Industry SMEs, and Technology Partners to convert emerging AI technologies into scalable, market-leading solutions.

• Work directly with senior leadership and Oracle NetSuite Sales Organization. • Conduct detailed pre-sales requirements analysis and implementation approach planning. • Lead risk analysis and co-selling of NetSuite solutions. • Review detailed current state business requirements and develop responses for proposals. • Negotiate pricing, scope, timeline, and resourcing with stakeholders.