• Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on complex and intricate biomedical equipment. • Repair, install, and calibrate complex and intricate biomedical equipment. • Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns. • Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery. • Maintain biomedical expertise through ongoing training and education. • Ensure the accuracy and integrity of the equipment database.

• Install windshields and auto glass in our shop or from a mobile operation unit • Calibrate vehicle electronics such as ADAS systems, Lane Departure Warning, Forward Collision Alert, etc. • Repair chips and other glass damage • Interact with customers to ensure customer satisfaction with a job well done • Process payments from mobile customers • Maintain a professional appearance and positive attitude • Provide World Class customer service to our valued customers and vendors

Role Description Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units. - Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components. - Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties. - Work with cross functional teams (Tech Support, Engineering and Service Contract Management) to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues. - Provide Customers with information, pricing and repair options. - With management support, build relationships with Sales to drive Customer experience and revenue opportunities. - Learn to identify sales opportunities in assigned territory. - Provide support to various locations within assigned territory depending on the service agreements and Customer needs. Qualifications - High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. - Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement. - Valid driver’s license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements. - Customer and team engagement experience. - Effective written and verbal communication skills. - Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems). - Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs. Benefits - Market Competitive Pay - Extensive Paid Time Off and (9) added holidays - Excellent Healthcare, Dental and Vision Benefits - Company Vehicle - Company Cell Phone/Laptop - Tools, Equipment, Uniforms provided - Long/Short Term disability coverage - 401(k) with company match - Maternity & Paternal Leave - Additional add-on benefits/discounts for programs such as Pet Insurance - Tuition reimbursement and continued education programs - Excellent opportunities for advancement and stable long-term career - Pay range for this opportunity is $55,250.00 - $71,500.00. - This position is eligible for bonus participation. - Minimum pay rates offered will comply with county/city minimums, if higher than range listed. - Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

Role Description We are seeking a Certified Ophthalmic Technician to perform a variety of clinical and diagnostic ophthalmic duties in support of patient care. Responsibilities include: - Perform remote ophthalmic triage by assessing patient symptoms, obtaining ocular and medical histories, evaluating the urgency of visual complaints using established protocols, and determining appropriate disposition, including urgent, emergent, or routine care. - Coordinate patient care by monitoring and responding to real-time communications from scheduling staff regarding urgent patient calls, appointment concerns, and symptom-related inquiries. - Collaborate with scheduling teams and providers to ensure patients are directed to the appropriate level of care and scheduled according to clinical urgency. - Review, prioritize, and respond to electronic medical record messages, patient portal communications, telephone encounters, and provider requests to facilitate timely patient care and follow-up. - Document patient encounters, triage assessments, clinical recommendations, and provider communications accurately and completely within the electronic medical record. - Provide patient education regarding eye conditions, treatment plans, medications, postoperative instructions, and symptoms requiring escalation of care. - Participate in quality assurance activities, protocol updates, staff education, workflow improvement initiatives, and other departmental projects to support safe, efficient, and compliant triage operations. Qualifications - Completion of Ophthalmic Technician training. - Certification as a Certified Ophthalmic Technician by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO). Requirements - No experience required above education/training requirement. - OR an equivalent combination of relevant education and/or experience. Benefits - $5000 Commitment Bonus for qualifying candidates! Job Hours - The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.