Duke Health

Role Description Coordinate, prepare and analyze complex accounts receivable and/or financial reports. Review and analyze trends, advising PRMO, DUHS and PDC leadership regarding conclusions and recommendations. Serve as expert resource for covered area. Duties and Responsibilities of this Level - 65% Service Now Review/Testing: - Identify process improvements, including staff education/training, operational workflow modifications, system enhancements and external payer policy changes and work with Billing and Collection management to request and implement those improvements. - Enter Service Now tickets for system changes related to billing and collections. - Perform positive and negative testing of system changes to ensure appropriate updates are made and validate the process once the changes are moved to production. - Collaborate with DHTS Maestro Care team to communicate operational needs, coordinate testing efforts, and ensure appropriate turn around on changes and resolution of tickets. - Serve as an expert resource to leadership in decision-making process. Plays an integral role in implementing and managing change related to area of expertise. - Become a subject matter expert related to system logic and functionality. - Primary tester and liaison for system upgrade testing which includes performing parallel testing and providing feedback to leadership on issues found during testing. - Initiate and implement system logic changes per review of payor bulletins and guidelines. - 30% AR Review: - Identify trends and opportunities for improvement for operational, payor, system and/or user issues. - Monitor clean claim rates and reporting to identify trends associated with edits across operational systems. - Escalate trends to management with recommendations for resolution with ideas/opportunities. - Proactively monitor payor rules and regulations related to claims logic build and billing guidelines. - Assist with facilitation of workgroup meetings including updating project log and validating testing within the system. - Prepare written reports and analysis for PRMO, DUHS and PDC leadership highlighting trends and appropriate recommendations/conclusions. - Maintain liaison with DUHS, PRMO and PDC management and staff, documenting reports and analysis and discussing results, trends and recommendations. - Conduct detailed research to identify trends, including a review of specifics in the appropriate accounts receivable and/or financial systems. - Act as a technical resource to operational management and staff on the appropriate interpretation of accounts receivable and/or financial data. Coordinate and mentor staff regarding accounts receivable and financial systems, analyses, reports and policies/procedures. - 5% Other: - Organize and lead committee meetings across DUHS, PRMO and PDC as it relates to accounts receivable and or financial data operation improvements. - Perform other related duties incidental to the work described herein. Qualifications - Bachelor's Degree in business, healthcare administration, accounting, finance or a related field is required. - Minimum of four years of applicable experience. - Previous experience successfully managing complex projects involving multiple stakeholders with a consistent track record of delivering on time, or high quality results preferred. - A Master's degree in a related field can substitute two years of experience on a 1:1 basis. Requirements - Data analysis and reporting. - Billing/Collections. - Insurance Claims. - Microsoft Office (Excel, Access, Word, Powerpoint). - Good communication skills (verbal and written) are essential. - Knowledge of Epic and IT related training/testing is essential. Company Description Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Role Description At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization: - Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. - This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. - REMOTE POSITION: Monday - Friday (7:00 AM - 4:30 PM) - Record and generate a variety of information pertaining to the patient revenue process. - Accurate, high-performance level position requires a certain degree of knowledge of complex rules and corresponding ability to apply these rules in the work environment to achieve desired outcomes. Qualifications - Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. - Two years of experience working in hospital access, physician office, or billing and collections or an equivalent combination of relevant education and/or experience. - Excellent communication skills, oral and written. - Ability to analyze data, perform multiple tasks, and work independently. - Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers, and supervisors. - Must be able to understand and comply with policies and procedures. Requirements - Fiscal Responsibility: Record or generate revenue by gathering and processing information that impacts the patient revenue process. - Customer Service: Initiate and develop relationships with customers to gather and process information or resolve issues to receive accurate reimbursement and optimize internal and external customer satisfaction. - Clerical Duties: Operate general office equipment, generate letters, work on spreadsheets, and enter and sort data. - Scope of Authority: Work independently and has the ability to make decisions relative to individual work activities. - Accountable for individual work activities. Work assignments defined by immediate supervisor or manager. Company Description Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Role Description At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. The Medical Coder Specialist will have frequent and daily interactions with internal and external clients, including but not limited to physician and non-physician surgical providers. Responsibilities include: - Primary diagnosis and procedural coding for designated major surgical specialty areas. - Capture of applicable Physician Quality Reporting System (PQRS) and reconciliation of all surgical cases performed at each hospital. - Focus on detailed physician surgical chart abstraction. - Liaison to documentation improvement and optimization of physician coding practices for compliance and revenue purposes. - Identification of codes based solely on source documentation for CPT and ICD-10-CM. Qualifications - Bachelor degree in medical record administration or associate degree in medical record technology or one year coding diploma or courses in Medical Terminology, Anatomy & Physiology with extensive training in coding. - Requires four years of coding experience, with at least two of those years in surgical abstraction. - Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) or Certified Coding Specialist (CCS) or Certified Professional Coder (CPC). Requirements - Extensive knowledge of coding surgical procedures and applicable modifiers in a multi-specialty setting. - Understanding and application of appropriate Center Medicare Services guidelines to coding. - Advanced ICD-10-CM & CPT-4 coding conventions. - Knowledge of anatomy and physiology, medical terminology, and extensive DRG/APC reimbursement knowledge. - Coding software familiarity. - Effective written and verbal communication skills. - Data entry/CRT skills. Benefits - This position is 100% remote. - All Duke University remote workers must reside in one of the following states: North Carolina, Alabama, Arizona, Connecticut, District of Columbia, Florida, Georgia, Illinois, Iowa, Kentucky, Louisiana, Maine, Michigan, Missouri, Montana, New Hampshire, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington. Company Description Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Role Description At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization: - Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. - This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. - REMOTE POSITION: Monday - Friday (First Shift) - Record and generate a variety of information pertaining to the patient revenue process. - Accurate, high-performance level position requires a certain degree of knowledge of complex rules and corresponding ability to apply these rules in the work environment to achieve desired outcomes. Duties and Responsibilities of this Level: - Fiscal Responsibility: Record or generate revenue by gathering and processing information that impacts the patient revenue process. Fiscal responsibility measured on high production levels, quality of work output, in compliance with established DUHS policy standards. May also be defined in terms of value of work portfolio assigned and/or revenue expectations. - Customer Service: Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction. - Clerical Duties: Operate general office equipment. Generates letters, works on spreadsheets; enters and sorts data. Scope of Authority: Work independently and has the ability to make decisions relative to individual work activities. Accountable for individual work activities. Work assignments defined by immediate supervisor or manager. Job does not require supervision of other employees in the unit. Qualifications - Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. - Two years of experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience. - Excellent communication skills, oral and written. - Ability to analyze data, perform multiple tasks and work independently. - Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. - Must be able to understand and comply with policies and procedures. Requirements - N/A Benefits - N/A Company Description Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Role Description At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. The Strategic Services Associate supports the management team and acts as a liaison to stakeholders (service lines, clinic leadership, providers, revenue managers, revenue cycle operational teams, etc.) to support eligibility, prior authorization, and medical necessity standardized processes. This position evaluates and implements sustainable system workflows that improve operational performance and clear lines of responsibility between clinical, clinic, and pre-service verification teams. The Strategic Services Associate contributes to the achievement of department goals through the development and leadership of performance improvement activities. Duties and Responsibilities - Performance Improvement (60%) - Design and implement strategies for enhancing performance, reducing denials, and write-offs through utilization of performance improvement techniques and methodologies. - Evaluate operational workflows and identify components that will improve operational efficiency by leveraging technology/bot/automation. - Implement and maintain technology solutions for the department. - Recommend policy/procedure and training documentation related to initiatives and projects. - Establish department performance targets. - Maintain full knowledge of departmental operations and act as a subject matter expert for eligibility, authorization, and medical necessity. - Develop, maintain, and enhance knowledge of Electronic Health Record system and third-party vendor functionality to support recommendations on optimal workflows. - Serve as an expert resource on performance improvement methodologies. - Collaboration (30%) - Maintain liaison with service line and other revenue cycle departments as it relates to pre-service verification operations. - Partner with supporting clinics to educate on pre-service verification processes and resolve system related workflows impacting operations. - Communicate overall strategy for departmental improvement and develop strategies to meet performance metrics. - Serve as a project manager for interdisciplinary teams. - Ensure adequate training and documentation is provided on new and changing processes. - Other Duties (10%) - Promote PRMO strategic vision, mission, and purpose while emphasizing teamwork and results. - Support organizational diversity and equal treatment for all employees. - Create and foster a department culture that provides a satisfying and enriching environment in which staff can be developed and retained. - Interact with and provide timely verbal/written responses to all stakeholders (patients, providers, payors, and departmental personnel). - Acknowledge management requests and emails in a professional, timely manner. - Attend meetings and participate in Work Culture initiatives, committees or workgroups, as assigned. - Accomplish all tasks as assigned. - Perform other related duties incidental to work described herein. Qualifications - A bachelor’s degree in a business or health-related field is required. - Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/process improvement. - Experience leading work teams required. Requirements - Effective written and verbal communication skills. - Ability to communicate with customers/staff with diverse educational backgrounds. - Analysis of data and processes for opportunities for improvement. - Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization. - Knowledge of revenue cycle operations. - Attention to detail and accuracy. - Computer literacy. Benefits - Relocation Assistance (based on eligibility). - REMOTE POSITION: Monday - Friday (First Shift).

Role Description Supports Operations Improvement in issue identification, analysis, testing and implementation of process improvement opportunities to achieve and improve revenue cycle metrics. Most of the Analyst’s focus is proactive and independent in nature: - Reviewing revenue cycle performance data at a macro and micro level to identify outlier results. - Pulling more detailed data to research the underlying issues. - Formulating operational and system solutions to improve results. - Working with leadership to implement recommendations. Duties and Responsibilities of this Level - Troubleshoot Operational Issues & Data Analysis – 70% - Serve as a primary system troubleshooter to issues reported by and questions from across PRMO operations within Epic and 3rd party systems. - Proactively become familiar with and stay abreast of operational workflows across the revenue cycle. - Investigate issues to determine systematic root cause. - Utilize Epic SlicerDicer and Tableau reporting tools for data analysis to research issues and identify trends. - Develop recommendations for system fixes, submit designs through ServiceNow for system changes, perform positive and negative testing prior to implementation and post go-live validation. - Monitor System Optimization Opportunities – 20% - Routinely review Epic development roadmaps and assist in tracking Duke status of implementing. - Proactively attend webinars and forums offered by revenue cycle vendors to learn and stay up to date on system capabilities. - Monitor Epic Pulse dashboards for opportunities. - Other – 10% - Support bi-annual Epic upgrade end-to-end testing efforts as needed. - Analytical projects as assigned by leadership. - Perform other related duties incidental to the work described herein. Qualifications - Bachelor’s degree in business, healthcare administration, accounting, finance or a related field is required. - Minimum of four years of applicable experience. - Previous experience successfully managing complex projects involving multiple stakeholders with a consistent track record of delivering on time, or high quality results preferred. - A Master's degree in a related field can substitute two years of experience on a 1:1 basis. - Epic Certification/Proficiency is preferred in a revenue cycle application. Requirements - Knowledge of core systems and their integration and interfaces (Epic, 3M, Onbase). - Knowledge of revenue cycle operational workflows. - Ability to investigate and analyze information and provide recommended solutions. - Ability to perform root cause analysis of system issues/challenges. - Ability to identify and implement optimization opportunities. - Ability to effectively manage multiple competing priorities in a fast-paced environment. - Ability to communicate effectively, both orally and in writing. - Demonstrate strong interpersonal and communication skills. - Work effectively with a wide range of constituencies in a diverse community. - Foster a positive work environment. - Maintain strict confidentiality of patient medical and financial records, in compliance with federal and state patient privacy legislation. Systems - Epic - SSI - Availity - Onbase - 3M

Role Description Perform work under the supervision of a registered nurse, or virtual registered nurse, the remote safety observer will virtually maintain constant direct observation and visualization of the identified patient(s). - Constant and direct observation of the patient virtually using approved telehealth technology. - Virtually monitoring changes in the patient's physical, emotional, and mental condition. - Communicate the status of the patient, including any changes, to bedside nursing team and virtual nursing team. - Observing and reporting patients' behavioral changes. - Document observation in electronic health record. - Escalate unsafe events via alarm or redirections. - Monitoring of patients in seclusion and/or restraint. - Collaboration with bedside staff and virtual nursing staff on patient’s safety plan of care. - Participate in review of activities and processes for work area; assist in implementing changes to effect continual improvement in services provided; comply with regulatory and legal requirements. - Perform other related duties incidental to the work described herein. - Find and order RSO carts if needed. - Make assignments to each work station every shift. - Take handoff from bedside nursing staff on what to observe and share with assigned RSO for viewing. - Help bedside team with setting up carts, troubleshooting audio/video issues, and discontinuing carts. Qualifications - Work requires completion of a high school diploma or equivalent. - In-Patient Hospital experience preferred. Enrollment in nursing or medical programs strongly preferred. - Listing on the Nurse Aid Registry of North Carolina preferred. - BLS certification must be maintained/completed by the end of new hire orientation. - CPI certification strongly preferred. Requirements - Technology skills. - Understands basic first aid and CPR, and is capable of administering them if need be. - Demonstrates a personal interest in the health and well-being of others. - Willing to place the needs of others first. - Ability to work with minimal supervision. - Able to maintain patient confidentiality. - Possesses good time management skills. - Good physical strength and stamina. - Knowledge of special procedures applicable to work performed. - Knowledge of procedures and techniques involved in administering routine treatments to patients. - Knowledge of sanitation, personal hygiene, infection control, and basic health and safety precautions applicable to work in a health care environment. - Knowledge of behavioral principles and individual responses to stressors. - Ability to establish and maintain effective working relationships with patients and hospital staff. - Ability to work with, express sensitivity and understanding, and secure the cooperation of patients. - Ability to keep calm in stressful situations. - Ability to maintain routine records and prepare reports. - Ability to recognize patients in emergency states and seek appropriate assistance. - Ability to maintain confidentiality and other patient rights. - Ability to understand, follow and communicate/relate oral and written instructions and pertinent information accurately. - Ability to apply proper body mechanics and safety. Company Description Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Role Description This position plays a key role in transforming Epic EHR revenue cycle data into detailed reports, comprehensive analysis, and interactive visualization dashboards. This position requires proficiency in SQL and data modeling and advanced skills in data visualization tools. The developer will collaborate with business stakeholders to translate requirements into technical solutions, develop dashboards, and optimize BI solutions to support strategic decision-making. Duties and Responsibilities of this Level - Reporting Solutions: - Assist in gathering and understanding business requirements from stakeholders to support BI solutions. - Develop basic SQL queries to extract, transform, and analyze datasets. - Utilize data visualization tools like Tableau and Power BI to create simple, yet effective reports and dashboards. - Learn and apply best practices in data modeling and ETL processes to ensure data integrity and accuracy. - Collaborate with senior team members to refine and optimize reporting solutions. - Data Visualizations: - Create and maintain basic interactive visualizations in Tableau and Power BI. - Simplify complex data sets into clear graphics and stage data for visualization. - Technological Innovation: - Provide support in exploring new technologies and emerging BI platforms. - Assist in implementing these technologies and learn from senior team members. - Technical Expertise: - Develop foundational skills in BI platforms, resolve basic technical challenges, optimize performance, and ensure functionality. - Assist in developing, debugging, and troubleshooting SQL queries, Tableau/Power BI dashboards, and other reporting functions. Qualifications - Bachelor's Degree in Information Technology, Computer Science, or a related technical field is required. - Six years of related technical experience required, of which 4 years’ experience in an Epic EHR reporting environment. - Proficiency in SQL and data modeling: Ability to write complex queries and design efficient database schemas. - Advanced skills in data visualization tools: Proficiency in creating detailed and interactive dashboards using tools like Tableau or Power BI. - Strong programming skills: Advanced knowledge of SQL for complex data manipulation and analysis. - Ability to translate business requirements into technical specifications: Skill in understanding business needs and converting them into technical solutions. - Excellent communication and collaboration skills: Ability to work effectively with stakeholders and team members. - Proven experience with Epic EHR data and revenue cycle management. Certifications - Certification in Epic Clarity Data Model and Revenue Data Model required. Knowledge, Skills, Abilities, and Personal Characteristics - Ability to clearly articulate ideas and findings to team members and stakeholders. - Effective listening skills to understand requirements and feedback. - Willingness to work collaboratively with colleagues, share knowledge, and contribute to team goals. - Openness to learning new tools, technologies, and methodologies. - Ability to adjust to changing project requirements and priorities. - Advanced analytical skills to tackle complex issues and develop effective solutions. - Creative thinking to approach problems from different angles. - Careful and precise approach to data analysis and report creation to ensure accuracy and reliability. - Ability to manage time effectively, prioritize tasks, and meet deadlines.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health's Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions. This position is 100% remote. All Duke University remote workers must reside in one of the following states: North Carolina, Virginia, South Carolina, Tennessee, Florida, and Texas *Now offering a $10,000 sign-on bonus that will pay out in 4 equal installments over 24 months - 6-month increments. Occ Summary The Medical Records Coder II is a certified coder. Coordinate/review the work of subordinate employees and assist with the training and continuing education programs. Code medical records utilizing ICD-10-CM and CPT-4 coding conventions. Review the medical record to assure specificity of diagnoses, procedures, and appropriate/optimal reimbursement for hospital and/or professional charges. Abstract information from medical records following established methods and procedures. Work Performed Review the complex (problematic coding that needs research and reference checking) medical records and accurately code the primary/secondary diagnoses and procedures using ICD-10-CM and/or CPT coding conventions. Coordinate/review the work of designated employees. Ensure quality and quantity of work performed through regular audits. Assist with research, development, and presentation of continuing education programs on areas of specialization. Review medical record documentation and accurately code the primary/secondary diagnoses and procedures using ICD-10-CM and CPT-4 coding conventions. Sequence the diagnoses and procedures using coding guidelines. Ensure DRG/APC assignment is accurate. Abstract and compile data from medical records for appropriate optimal reimbursement for hospital and/or professional charges. Consult with and educate physicians on coding practices and conventions to provide detailed coding information. Communicate with nursing and ancillary services personnel for needed documentation for accurate coding. Maintain a thorough understanding of anatomy and physiology, medical terminology, disease processes, and surgical techniques through participation in continuing education programs to effectively apply ICD-10-CM and CPT-4 coding guidelines to inpatient and outpatient diagnoses and procedures. Maintain a thorough understanding of medical record practices, standards, regulations, Joint Commission on Accreditation of Health Organizations (JCAHO), Health Care/Finance Administration (HCFA), Medical Review of North Carolina (MRNC), etc. Assist with special projects as required. Perform other related duties incidental to the work described herein. Knowledge, Skills, and Abilities Advanced ICD-10-CM & CPT-4 coding conventions, Anatomy and Physiology, Medical Terminology, Extensive DRG/APC reimbursement knowledge, Coding software familiarity, Effective written and verbal communication skills, Data entry/CRT Level Characteristics N/A Minimum Qualifications Duke is an Equal Opportunity Employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Education High school diploma required. Experience RHIA certification—no experience required, RHIT certification—no experience required, CCS certification- one year of coding experience required, CPC or HCS-D certification—two years of coding experience required Degrees, Licensures, Certifications Must hold one of the following active/current certifications: Registered Health Information Administrator (RHIA), Hospital Coding Registered Health Information Technician (RHIT), Hospital Coding Certified Coding Specialist (CCS), Hospital Coding Certified Professional Coder (CPC), Homecare Coding, or Homecare Coding Specialist-Diagnosis (HCS-D) Homecare Coding Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Remote Safety Observer/Patient Attendant Safety Aide 1-12 hour shift per week PRN General Description Perform work under the supervision of a registered nurse, or virtual registered nurse, the remote safety observer will virtually maintain constant direct observation and visualization of the identified patient(s). Duties and Responsibilities of this Level: · Constant and direct observation of the patient virtually using approved telehealth technology. · Virtually monitoring changes in the patient's physical, emotional, and mental condition. · Communicate the status of the patient, including any changes, to bedside nursing team and virtual nursing team. · Observing and reporting patients' behavioral changes. · Document observation in electronic health record. · Escalate unsafe events via alarm or redirections. · Monitoring of patients in seclusion and/or restraint. · Collaboration with bedside staff and virtual nursing staff on patient’s safety plan of care. · Participate in review of activities and processes for work area; assist in implementing changes to effect continual improvement in services provided; comply with regulatory and legal requirements. · Perform other related duties incidental to the work described herein. · Find and order RSO carts if needed. · Make assignments to each work station every shift. · Take handoff from bedside nursing staff on what to observe and share with assigned RSO for viewing. · Help bedside team with setting up carts, troubleshooting audio/video issues, and discontinuing carts. Required Qualifications at this Level Education: Work requires completion of a high school diploma or equivalent. Experience: In-Patient Hospital experience preferred. Enrollment in nursing or medical programs strongly preferred. Degrees, Licensure, and/or Certification: Listing on the Nurse Aid Registry of North Carolina preferred. If a hire does not meet this requirement, they must start the process to complete one of the requirements within 1 year of employment and complete within 2 years. BLS certification must be maintained/completed by the end of new hire orientation, which typically takes place during the first week of employment. CPI certification strongly preferred. Knowledge, Skills, and Abilities: · Technology skills · Understands basic first aid and CPR, and is capable of administering them if need be. · Demonstrates a personal interest in the health and well-being of others. · Is willing to place the needs of others first. · Has the ability to work with minimal supervision. · Is able to maintain patient confidentiality. · Possesses good time management skills. · Has good physical strength and stamina. · Knowledge of special procedures that are applicable to work performed. · Knowledge of procedures and techniques involved in administering routine treatments to patients. · Knowledge of sanitation, personal hygiene, infection control, and basic health and safety precautions applicable to work in a health care environment. · Knowledge of behavioral principles and individual responses to stressors. · Ability to establish and maintain effective working relationships with patients and hospital staff. · Ability to work with, express sensitivity and understanding, and secure the cooperation of patients, including maintaining sympathetic attitude towards patients. · Ability to keep calm in stressful situations. · Ability to maintain routine records and prepare reports. · Ability to recognize patients in emergency states and seek appropriate assistance. · Ability to maintain confidentiality and other patient rights. · Ability to understand, follow and communicate/relate oral and written instructions and pertinent information accurately. · Ability to apply proper body mechanics and safety. individuals in didactic or recreational groups Distinguishing Characteristics of this Level: N/A The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.