TRIMEDX

• Run the business: oversee multi-site operations, budgets, and performance with clear accountability. • Build a team that delivers: set expectations, coach leaders, and raise the standard of execution. • Drive results, not reports: translate metrics into action that improves uptime, compliance, and service. • Lead from the front: partner with hospital executives and ensure readiness for every inspection, every time.

• Collaborate with senior management and stakeholders to develop then execute strategic and tactical plans • Design new and improved processes that align with enterprise direction • Manage project resources, constraints, and objectives to produce quality deliverables • Serve as a resource and mentor, helping team members by identifying opportunities for improved efficiency • Communicate relevant project information to all levels, including executive leadership • Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances

Role Description The Sales Support Specialist is a detail-oriented and process driven role supporting the Centurion sales organization through CRM optimization, sales operations, reporting, contract administration, and process improvement. This role will work closely with Sales Leadership, Account Managers, Marketing, and Legal to improve the efficiency, visibility, and performance of the sales process. The ideal candidate is highly organized, comfortable working in HubSpot or similar CRM platforms, and able to turn data, processes, and reporting into actionable insights. This position is critical in helping the sales team reduce manual tasks, maintain clean data, improve forecasting accuracy, and identify opportunities for growth within current client accounts. Responsibilities - Sales Operations Support - Manage sales funnel reporting and forecasting reports for Leadership. - Support new contract and contract renewal administration, ensuring proper documentation, tracking and follow-up. - Assist with process mapping across the organization to identify inefficiencies, bottlenecks and opportunities for improvement. - Develop and support scalable sales processes that improve team productivity, accountability and reporting accuracy. - Analyze sales activity, client data and account trends to identify new growth opportunities within current client relationships. - HubSpot / CRM Management - Identify and implement process improvements using HubSpot functionality, including automation, workflows and tools. - Help document and standardize CRM processes for consistent use across the sales team. - Maintain and improve CRM data quality through ongoing data hygiene processes. - Create, update and manage reports/dashboards for sales activity, pipeline visibility and performance metrics. - Support Marketing initiatives through HubSpot integrations, campaign tracking, lead flow management and sales/marketing alignment. - Provide ad hoc reporting, analysis, and administrative support to Sales Leadership as needed. - All other duties as assigned. Qualifications - At least three years of experience in sales support, sales operations, CRM administrator, marketing operations, or business operations or related experience is required. - Hands-on experience with HubSpot strongly preferred; experience with similar CRM platforms may also be considered. - Strong understanding of CRM data management, reporting, dashboards, workflows, and automation. - Ability to analyze data and translate findings into clear insights, recommendations, and process improvements. - Strong organizational skills with the ability to manage multiple projects, deadlines, and internal stakeholders. - Excellent written and verbal communication skills. - Comfortable working cross-functionally with Sales, Marketing, Legal, and Operations teams. - High attention to detail and a proactive approach to problem-solving. - Ability to work independently while also collaborating effectively with internal teams. Education and Qualifications - Associate’s degree in business or related field is required, or equivalent experience. Bachelor’s degree preferred.

• Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on complex and intricate biomedical equipment. • Repair, install, and calibrate complex and intricate biomedical equipment. • Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns. • Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery. • Maintain biomedical expertise through ongoing training and education. • Ensure the accuracy and integrity of the equipment database.

Role Description The Supervisor, Channel Services leads project management initiatives to deliver superior customer service and operational excellence by directing a team of Field Service Engineers (FSEs) in the execution of contracted equipment service programs. This position manages day-to-day field operations, tracks project milestones, and ensures FSE teams meet performance, compliance, and quality standards. The Supervisor maintains strong customer relationships, serves as the primary communication link between field teams and leadership, and ensures services align with regulatory and contractual requirements. This position may include a hands-on service component as needed. Location: Indianapolis, IN preferred; Candidates must currently reside in the Eastern or Central time zones with close proximity to a major airport. Candidates must have the ability to travel nationally as needed, including to our Indianapolis, IN Central Office. - Relocation is not available for this position - Immigration sponsorship not available for this position Responsibilities - Leadership - Apply technical expertise in medical equipment service and project execution to oversee field operations and provide clear direction to FSE teams. - Motivate and recognize team members through praise, performance-based rewards, and a culture of accountability. - Manage personnel scheduling and territory assignments to ensure optimal field coverage and service responsiveness. - Conduct semi-annual and annual FSE performance evaluations; provide ongoing coaching, mentoring, and corrective action as needed. - Drive associate development by identifying growth opportunities and connecting team members with internal and external resources. - Participate in the hiring and onboarding process for new FSEs and support staff. - Build and maintain strong relationships with customer stakeholders through effective communication and conflict resolution. - Influence operational change through data-driven recommendations to leadership. - Project & Operations Management - Lead and manage FSE project assignments, ensuring service requests and work order tasks are executed on time and within scope. - Serve as the primary project management point of contact for field service activities, tracking milestones, deliverables, and FSE task completion across assigned accounts. - Apply sound judgment and company policy to resolve day-to-day operational challenges and escalated field issues. - Identify root causes of recurring equipment or process problems; drive corrective action through the FSE team. - Manage test equipment and personal stockrooms, including annual physical inventory. - Develop and refine service strategies with a continuous improvement mindset; provide operational metrics to TRIMEDX leadership. - Participate in Quarterly Value Reviews (QVRs) and system-level operational meetings. - Manage project KPIs ensuring compliance to contractual obligations. - Support work order approval workflow and coordinate vendor service request approvals. - Recommend and implement corrective actions identified through continuous improvement initiatives. - Account Management & Development - Collaborate with customers and vendor partners to develop mutually beneficial service solutions and project plans. - Monitor equipment modality performance against established financial and service benchmarks. - Participate in customer leadership meetings representing Channel Services capabilities and project status. - Fill in for the Channel Services Manager as needed to ensure operational continuity. - Schedule and level workload across the FSE team to optimize daily field operations. - Identify department trends and implement sustainable long-term solutions. - Manage on-call rotations and after-hours FSE coverage within the scheduling system. - Evaluate and approve parts requests and on-site/off-site vendor service requests. - Manage Key Performance Indicators including expense control, customer satisfaction, and associate engagement. - General - Supports upper management from a tactical standpoint; may spend up to 25% of time performing hands-on FSE work. - Support single or multiple customer projects. - Provide clear direction to ensure collective achievement of project goals and service objectives. Create an environment of respect, collaboration, and open communication. - Identify and support development needs of direct reports and team members, connecting them to resources to ensure a culture of continuous improvement. - Foster high levels of engagement by understanding organizational and individual drivers and developing action plans that improve team motivation and retention. - Set clear goals and expectations, monitor progress, and intervene with appropriate action when performance gaps occur. Provide timely, honest feedback and ensure deadlines are met. - Travel may be required based on customer or business needs. - All other duties as assigned. General Time Horizon for Tasks and Planning - Daily: 50% — including FSE ticket assignment, project status, and field issue resolution - Weekly: 30% — workload balancing, scheduling, and team coordination - Monthly: 15% — KPI review, account performance, and reporting - Quarterly: 5% — QVR participation, strategic planning, and process improvement Qualifications - Minimum 2 years’ experience in field service, biomedical equipment, or a related healthcare technology environment required, or equivalent experience. - Experience leading or supervising field service engineers or technicians preferred. - Demonstrated project management skills including scheduling, resource coordination, milestone tracking, and issue escalation. - Advanced proficiency in Microsoft Office applications required; familiarity with CMMS/work order systems a plus. - Ability to manage day-to-day FSE operations while maintaining a long-term view of project and account performance. - Strong leadership, organizational, and time management skills with the ability to make sound decisions in a fast-paced environment. - Demonstrated ability to lead, motivate, and develop field-based teams. - Ability to perform basic financial analysis including budget oversight, expense tracking, and cost control. - Strong written, verbal, and presentation communication skills. - Ability to synthesize information from multiple sources to drive decisions and recommendations. - Excellent interpersonal and customer relationship management skills. - Must be able to lead others, execute company policies and strategies, build cross-functional relationships, and mentor FSEs. - Preferred background includes prior experience as an Assistant Site Manager (ASM), Senior Field Service Engineer, or equivalent team lead role. Education and Qualifications - Associate degree or equivalent experience required. Electronics, biomedical technology, or related technical discipline preferred; equivalent military training considered. - Bachelor’s degree or equivalent experience preferred. - Technical certifications such as A+, CBET, CRES, CLES, or CCE preferred. Benefits At TRIMEDX, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive. This culture reflects our belief that our people are our foundation, their well-being is essential, and shared success is built through meaningful work, recognition, and opportunities for growth. We embrace people’s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences. TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace. Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.

• Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others. • Motivate others through praise, recognition, and rewards. • Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible. • Coach and mentor technicians, and supervisors. Provide feedback on performance and Document habits to deliver continuous service excellence. • Influence change through recommendations. Guide other professionals based on credibility and technical knowledge. • Manage service operations functions, such as service contracts and resources. • Document the demand labor, demand parts, contracts, in-house labor, and in-house parts. • Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented. • Provide timely feedback on projects and other requests as assigned. • Identify variances to the norm, and make decisions about immediate corrective action. • Champion and lead continuous improvement initiatives including evaluating site wide metrics root cause. Build corrective actions to bring back to the standard.

Role Description The Manager, Applications & Software Engineering provides leadership to the Application & Software Engineering teams to ensure that the application environment supports required business capabilities. Responsible for the management of software engineering team(s) responsible for creating desired functionality to assigned content, products or services. Manages the development, testing, implementation, and support of software that provides robust technical infrastructure and/or software applications used by business units. This position has responsibility for the management of staff and the project workload for the assigned domains, products, or services. Qualifications - 5+ years of experience in software development / systems engineering / design - Bachelor’s degree or equivalent in MIS, Computer Science or related field - 3+ years of progressive management experience (preferred) Requirements - Experience implementing package software solutions - Proven experience through the entire life cycle of software development - Ability to lead, motivate, and develop others - Ability to collaborate with and influence others - Strong written, verbal, and presentational communication skills - Ability to understand and analyze complex business problems in order to define and develop technology-based solutions - Ability to work independently and make decisions within the scope of responsibility - Experience with agile development Accountabilities - Coaches team on problem resolution to prevent roadblocks - Summarizes escalated issues or recurring problems and participates in the development of improved processes and procedures - Facilitates discussions with cross functional partners to align and move projects forward - Communicates and collaborates with leadership and vendor executives on status, issues and decisions to influence outcomes - Translates technology concepts into clear, digestible business appropriate language; creates images, graphics or charts that provide exceptional clarity or add impact to otherwise complex material and package presentations concisely for leadership - Advises team on approach and interactions with partners to drive decisions - Participates in tactical negotiations - Leads team in making critical decisions that define the direction and impact the related business units - Commits existing and new resources to meet operating objectives - Escalates and provides recommendation on issues to Leadership - Subject to operating plans and policies set within the business unit(s) Additional Responsibilities - Sets project schedules, designing project parameters and monitoring tasks - Define and develop tasks among team members within an agile environment - Translates technical roadmap into actionable plan items - Reviews and adjusts work content and flow - Develops and implements policies, procedures and standards for department - Contributes to the development of new principles and concepts - Develops and implements process improvements - Conducts technical presentations for Management - Commits time, focus and energy on the development, coaching and performance feedback for each Associate - Funnels organizational communication and direction to the team - Advocates for team by moving decisions forward and eliminating barriers - Identifies and selects the right talent to support the business needs - Responsible for the delivery of excellence in quality and service levels - Drives continuous improvement efforts - Facilitates the definition and approval of service descriptions, service-level agreements, and operation-level agreements for the services owned - Reviews key metrics and reports to assess and enhance overall service performance Benefits - Commitment to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive - Focus on well-being and shared success through meaningful work, recognition, and opportunities for growth - Embrace of diversity including age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences Company Description TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace. Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.

Role Description The Vice President and GM, Clinical Asset Management is responsible to lead the strategic vision, innovation, and operational execution for the CAM organization, including Clinical Asset Management and Mobile CAM Services (including Mobile Medical Equipment, GeoSense and RentalWatch programs). This leadership role translates enterprise strategy into scalable solutions that drive growth, performance, and customer value. - Lead the development, launch and scaling of new CAM solutions. - Translate strategy into scalable operational solutions and service offerings. - Work effectively with TRIMEDX executives and other functional leaders. - Recognize problems as opportunities for creativity, innovation, and change. - Champion and lead corporate-wide strategic initiatives. - Lead operating review meetings to communicate strategy and initiatives. Qualifications - Minimum 12 years’ overall experience. - At least 7 years of people leadership experience. - Extensive experience in clinical asset management operations. - High ability to utilize technology and knowledge of Microsoft Office applications. - Proven ability to collaborate across support teams and stakeholders. - Experience in developing and building strong client relationships. - Strategic leadership skills to execute initiatives. - Conflict resolution and team building skills. - Continuous improvement process development skills. - Excellent written, verbal and presentation skills. - Strong operational experience with a focus on setting clear goals. - Ability to anticipate issues and develop plans to mitigate. - Highly analytical mind-set with superb problem-solving capabilities. - Demonstrated successful negotiation skills. - Prior experience with interacting with customers at the executive level. - Ability to be strategic as well as hands-on when necessary. Requirements - Bachelor’s degree or equivalent experience is required. - A Bachelor’s degree in management, engineering, or technological related field is ideal. - Master’s degree is desired, and an MBA is preferred. - Equivalent experience will be considered. Benefits - Commitment to cultivating a workplace culture where every associate feels valued. - Opportunities for growth and recognition. - Inclusive environment that embraces people’s differences.

• Perform performance assurance (PA) inspections, scheduled maintenance, and operation verification procedures (OVP) on medical imaging equipment • Repair, install, and calibrate medical imaging equipment • Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns • Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery • Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance (PA) schedules, nomenclature, and service history • Build and maintain customer relationships • Perform periodic inspections of current inventory status and maintain common failure parts inventory to ensure equipment uptime • Maintain the accuracy and integrity of the equipment database to include inventory, performance assurance (PA) schedules, nomenclature, and service history

Role Description The Account Manager supports sales operations and project management efforts, working with hospitals that are already contracted to manage surplus equipment. This role requires significant travel to meet with clients and maintain, develop, and expand customer relationships with hospitals to support and increase customer adoption and utilization of Centurion services. - Maintain and develop relationships with hospitals that have existing Centurion contracts. - Achieve increased compliance of such facilities with their obligations to deliver consignment equipment to Centurion for sale via auction. - Conduct hospital visits to assess equipment inventories and assist in preparing for shipments of equipment to Centurion. - Provide excellent customer service, handling questions and requests from hospitals in the designated region. - Prepare and give business reviews and presentations. - Confirm orders and fill online quote requests. - Grow territory through contacting prospective clients via phone calls, emails, and site visits. - Provide resources, manuals, user videos, and other sources to help end users. - Track orders and warranty repairs. - Enter POs into the systems and present customers a timeline to receipt on existing POs. - Assist with equipment service calls and requests as needed. - Process return requests and authorizations. - Receive and report on shipping issues and damage calls. - All other duties as assigned. Qualifications - Medical device sales, preferably capital equipment (2+ years). - Dynamic and outgoing personality with strong sales and communication skills. - Proven success at developing, nurturing, and managing business relationships with suppliers, manufacturers, and internal department customers. - Ability to establish, maintain, and develop relationships. - Excellent computer skills; proficient using Microsoft Office suite and CRM tools. - Strategic and analytic thinker who can set priorities and manage time while managing multiple competing priorities with concurrent deadlines. - Strategically collaborates and effectively works with cross-functional teams across the organization and the customers to obtain buy-in. - Active listener and creative thinker who translates client needs into solutions and complex information into a customer-friendly format. - Knowledge of healthcare marketing, pricing, sales strategies, promotions, and advertising strongly preferred. - Working knowledge of medical equipment and clinical engineering in hospitals preferred. - Strong written and verbal communication skills. - Excellent organization and planning skills. - Experience in project management. - Ability to work independently with minimal supervision. - Acute attention to accuracy, quality, detail, and thoroughness. Requirements - Sales, account management, or business development degree or relevant experience in the healthcare field (1-4 years). - Minimum 1 year of account management experience, preferably with medical equipment. - Maintains customer service orientation by actively looking for ways to help external and internal customers. Benefits - Inclusive workplace that actively seeks diversity. - Commitment to diversity, equity, and inclusion. - Equal Opportunity Employer. - Drug-Free Workplace.