• Perform installation, maintenance, repair, and troubleshooting of Molecular Devices instruments and automation systems • Deliver high-quality, customer-focused service by following standard processes and service planning tools to minimize response time and equipment downtime • Ensure compliance with standard service procedures by accurately managing and submitting service reports, expense reports, and spare parts records • Collaborate with Technical Support, Product Support, Sales, Application Scientists, and channel partners to drive product improvement, successful demonstrations, and service revenue growth • Build strong relationships with customers and partners in Hong Kong and Macau, promote service offerings (Service Plans, Compliance, and Time-and-Materials), and support business expansion through frequent travel (approximately 25–50%)

• Work independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment • Maintain accurate customer service logs and internal service records • Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning

• Install, maintain, and repair x-ray inspection systems at customer locations. • Perform system upgrades and deliver hands-on training to customers. • Generate detailed service documentation including reports, protocols, and RMAs. • Engage with customers to understand their needs and recommend service solutions. • Provide remote troubleshooting and support via phone and online tools. • Collaborate with engineering, operations, and suppliers to analyze and resolve system failures. • Maintain accurate CRM records, service tickets, and knowledge base entries. • Own and follow up on open issues post-installation or upgrade. • Offer feedback to engineering and operations to support continuous improvement and quality initiatives. • Participate in the on-call rotation to provide after-hours support when needed. • Assist with spare parts identification and support order processing. • Provide technical input for aftermarket product quotations. • Travel internationally, primarily within Europe, with occasional global assignments. • Ensure timely and effective resolution of customer concerns and feedback. • Develop and distribute user manuals and troubleshooting guides as needed. • Deliver service training to distributors and regional teams. • Support product demonstrations when required.

• Perform on-site installation, Commissioning, refurbishment, Startup, Maintenance, Trouble Shooting & Upgrading of synchronous and induction machines and excitation & AVR systems and variable speed drives systems. • Respond to requests for emergency repairs and services. • Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites. • Writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis. • Provide leadership and technical direction to skilled labor performing work on customer sites. • Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards. • Prepare timely and accurate technical reports for customer records and a reference for future outages