Nordson Corporation

• Identifies and investigates high value, new applications, or new market opportunities • Oversees customer relationships and assists with communication between customer and internal Nordson teams • Travels to visit existing and new customers to represent Nordson Medical • Services existing accounts and establishes new accounts • Submits activity and results reports, such work plans, and quarterly and annual territory analyses • Monitors competition by gathering current market information on pricing, products, new products, delivery schedules, and merchandising techniques • Defines value proposition and works with Product teams and Marketing to develop necessary tools for Sales efficiency within assigned region • Partners with the global sales/account management organization and development teams in sharing market and customer intelligence

• Develop and build long term relationships with key stakeholders in both existing and potential Nordson Medical customers located within the region. • Collaborates closely with other functions to meet Strategic objectives set in the Nordson Medical Strategic plan. • Meet annual assigned booking quotes that fuel revenue growth and strategic objectives within territory • Accountable for delivering revenue growth generated from direct penetration of targeted accounts, markets, and applications • Identify prospective leads and enter/manage perspective customers and opportunities within CRM system. • Proactively manage CRM lead database to ensure prompt follow up and execution from lead to opportunity • Define value proposition and work with Product teams and Marketing to develop necessary tools for Sales efficiency within assigned region • Assess all potential customer opportunities within targeted sectors and prioritize resource allocation based on total size of opportunity, attractiveness, fit and time to revenue • Communicates NMIS value proposition for products and services and is trusted adviser to customer base • Establish and maintain key customer relationships as a commercial leader, lead communication efforts between accounts and NMIS, establishing needed recurring calls, business reviews and face-to-face meetings to help manage/grow existing business • Manage the commercial processes from lead identification, territory call planning, and quote request • Create and manage Regional Account Plan using template that includes target customers and action plans that support growth of regional base for existing and target accounts • Partner with the global sales/account management organization and development teams in sharing market and customer intelligence • Perform other related duties as assigned

Role Description As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Responsible for sales and service support for all customers in assigned territory. Travels extensively to assigned customers. Spends majority of their time one-on-one with customers. Essential Job Duties and Responsibilities: - Sales of systems and parts to existing customers and new customers in assigned territory. - Services, installs and maintains all systems installed at assigned customers. - Travels to customer locations daily. Spends majority of time visiting customers. - Identifies opportunities and works with Account Coordinator and Application Specialist to sell systems and parts for assigned customers. - Identifies new applications, system upgrades and new customer needs and recommend best solution to improve customer operations. - Maintains detailed knowledge of Nordson products, prices, policies, and procedures; knows which Nordson products can be most advantageously used with all applications. - Provides product and part number information to customer as requested and as needed by customer to facilitate customer direct ordering. Creates formal quotes when required based upon customer needs. - Works with Adhesives Technical Services, Applications Engineering and Application Specialists to develop written quotes for customer when needed. Provides production line audits and application details (speeds, material, dispense rates, etc) to allow for development of written quote. - Meets established sales budget as assigned. - Advises Regional Sales and Service Manager and Application Specialists of new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware. - Responsible for doing and keeping up-to-date on activity reports, contacts and line surveys in CRM system. - Maintains personal appearance, test equipment, and vehicles in a manner that reflects credit on the corporate image. Qualifications - Associates Degree in technical/business discipline, military technical training, or equivalent 5 years related experience (in lieu of education) required. - Bachelor’s degree preferred. - Experience in a field territory position with sales or technical support responsibility is desired. Requirements - Proven record of technical selling skills. - Mechanical and electrical knowledge and skills. - Hydraulic systems knowledge and skills. - Electronic knowledge and skills to include the use of typical instrumentation, tools and equipment. - Ability to read installation, dimension and troubleshooting drawings plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams. - Advanced knowledge of application requirements and parameters for all Nordson applications. Travel Required Estimated 75% (overnight 1 to 3 a week) – other travel in assigned sales/service territory. Interested? If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

• Provide technical support and application expertise to customers across the EMEA region, ensuring high levels of customer satisfaction and system performance • Conduct equipment audits, troubleshoot technical issues, and provide recommendations that help customers optimize their manufacturing processes • Install, commission, and support industrial coating and dispensing systems at customer locations • Deliver technical training to customer operators and maintenance teams to ensure effective use and maintenance of equipment • Build and maintain strong customer relationships while serving as a trusted technical advisor • Support the sales team by identifying opportunities for spare parts, upgrades, and service improvements • Plan customer visits efficiently and maintain accurate service documentation, reports, and CRM records • Collaborate closely with sales, engineering, customer service, and technical support teams across Europe and North America

• Lead a regional account team and drive profitable revenue growth in the Americas • Recruit and coach team to maximize growth • Establish plans and strategies to expand the customer base • Drive market share and develop winning strategies for targeting key accounts • Manage team budget • Interact and cooperate with company employees across all levels • Effectively communicate customer feedback and satisfaction.

• You install and commission Nordson equipment at customer sites • You carry out preventive maintenance and repair Nordson equipment when required • You troubleshoot technical issues and analyse faults within the customer’s production process • You provide user instructions and training on our systems and applications • You work closely with the After Market team, Sales, and Customer Project Engineers to identify opportunities for the sale of equipment, spare parts, and maintenance contracts • You are someone who strengthens our close‑to‑customer approach by fostering deep, long‑term partnerships — acting as a true partner rather than a supplier.

• Install, maintain, and repair x-ray inspection systems at customer locations. • Perform system upgrades and deliver hands-on training to customers. • Generate detailed service documentation including reports, protocols, and RMAs. • Engage with customers to understand their needs and recommend service solutions. • Provide remote troubleshooting and support via phone and online tools. • Collaborate with engineering, operations, and suppliers to analyze and resolve system failures. • Maintain accurate CRM records, service tickets, and knowledge base entries. • Own and follow up on open issues post-installation or upgrade. • Offer feedback to engineering and operations to support continuous improvement and quality initiatives. • Participate in the on-call rotation to provide after-hours support when needed. • Assist with spare parts identification and support order processing. • Provide technical input for aftermarket product quotations. • Travel internationally, primarily within Europe, with occasional global assignments. • Ensure timely and effective resolution of customer concerns and feedback. • Develop and distribute user manuals and troubleshooting guides as needed. • Deliver service training to distributors and regional teams. • Support product demonstrations when required.

• Creates, designs, develops, tests, implements and updates programs for devices or software systems • Develop software solutions to meet customer needs • Create and implement source of code of new application, and test and debug code • Evaluate existing application and perform updates and modification • Create or modify application documents and ensure they are up-to-date

• Manage end-to-end recruitment for diverse roles in a consultative way. • Create job postings, source candidates, and conduct screening interviews. • Drive candidate selection with hiring panels and ensure a smooth process. • Build strong sourcing strategies through agencies, universities, and social media. • Monitor recruitment trends and provide insights to HR and leadership. • Coordinate the employee referral program. • Maintain data integrity and compliance with KPIs and SLAs. • Support TA policies, continuous improvement, and Works Council alignment.

• Performing the installation and commissioning of Nordson systems • Performing preventive maintenance and repair on demand on Nordson equipment • Instruction of the customer into the use of Nordson equipment • Troubleshooting on PA-specific technology including fault analysis in customers processes • Carrying out customer tests in collaboration with sales and application technology in PA lab and at customer site • Participation at stagings (Verification of customer specifications, application and system tests, determination of process parameters) • Preparing and promptly submitting administrative and technical reports • Advising of new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware • Interfacing with Aftermarket and Sales team and PA EMEA Customer Project Engineers supporting/consulting to maximize the opportunity for sales of Nordson PA systems, spare parts and maintenance contracts • Conducting customer trainings for systems and applications in English and local language • Collaboration and consultation on exhibitions, open-houses and similar events