Engineered Precision Technology behind the products people rely on everyday, everywhere.
Field Service Engineer
Location
Hungary
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Field Service Engineer
Nordson Corporation
• Install, maintain, and repair x-ray inspection systems at customer locations. • Perform system upgrades and deliver hands-on training to customers. • Generate detailed service documentation including reports, protocols, and RMAs. • Engage with customers to understand their needs and recommend service solutions. • Provide remote troubleshooting and support via phone and online tools. • Collaborate with engineering, operations, and suppliers to analyze and resolve system failures. • Maintain accurate CRM records, service tickets, and knowledge base entries. • Own and follow up on open issues post-installation or upgrade. • Offer feedback to engineering and operations to support continuous improvement and quality initiatives. • Participate in the on-call rotation to provide after-hours support when needed. • Assist with spare parts identification and support order processing. • Provide technical input for aftermarket product quotations. • Travel internationally, primarily within Europe, with occasional global assignments. • Ensure timely and effective resolution of customer concerns and feedback. • Develop and distribute user manuals and troubleshooting guides as needed. • Deliver service training to distributors and regional teams. • Support product demonstrations when required.
Job Requirements
- Strong customer orientation and service mindset
- Solid background in electromechanical systems
- Proficient PC and software skills
- Excellent organizational and time management abilities
- Proactive problem-solving and decision-making skills
- Effective verbal and written communication across all levels
- Strong interpersonal skills and team collaboration
- Ability to work under pressure and meet tight deadlines
- Eagerness to learn and grow professionally
- Proficiency in English
Benefits
- Flexible work schedule
- Comprehensive benefits package
- Opportunities for growth and development
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