• Builds and sustains long-lasting relationships with existing and potential clients (sponsors and CROs). • Builds and sustains long-lasting relationships with Investigators and Medical Institutions representatives. • Assesses feasibility of research protocols based on knowledge and experience and in accordance with designated criteria to select the most suitable studies for the clinical site. • Supervises the conduct of clinical trials in accordance with ICH GCP, applicable regulations, procedures, and protocols, by monitoring the safety of patients, completeness of research documentation and proper study conduct. • Monitors individual stages of budget negotiations and research timelines. • Support efforts with active promotion of Milestone One brand by acquiring new clinics and building a network of sites. • Conduct research on potential clients to build extended network. • Set up meetings with Investigators, pharmaceutical and CRO companies' representatives to present business opportunities and benefits of cooperation with Milestone One. • Assist the Marketing team in preparation of promotional materials. • Attend medical/pharmaceutical conferences, and training workshops as required.

• The Manager of Commercial Operations is a player-coach. • You will be hands-on enough to run live customer contract negotiation and day-to-day deal support, and senior enough to stand up the processes, tooling, and governance the function will run on as it grows. • You will own customer-facing contracting immediately, then build out deal desk and pricing governance. • Own customer-facing contracting end to end — MSAs, SOWs, DPAs, order forms, and redlines — from first draft through signature. • Run our contract management platform as the system of record; keep the clause library, templates, and negotiation playbooks current and usable. • Own renewal management, protecting at-risk bookings and keeping renewals from slipping through the cracks. • Operate the commercial review gate on non-standard terms, working with outside counsel on strategic and specialist matters while routing routine work internally. • Support live deals as a partner to Sales — turning around contract and pricing questions quickly without becoming a bottleneck. • Help structure deals and apply pricing and discount guidance consistently, escalating non-standard terms before they reach signature. • Stand up a repeatable deal desk over time: approval thresholds, pricing frameworks, and clean deal data feeding billing and revenue recognition. • Document the playbooks, workflows, and controls the function runs on so the work no longer depends on any one person. • Improve cycle time and consistency — find the friction in how deals get done and remove it. • Build processes that scale with the business rather than ones that have to be rebuilt every time volume grows. • Partner closely with Sales, Finance, Security, Product, and Leadership — translating commercial intent into sound terms. • Act as the credible point of contact when deals get complex or contentious, balancing speed for the business with protection of its interests. • Manage the outside-counsel relationship: route routine matters internally, reserve counsel for strategic and specialist work, and control spend. • Give leadership a clear view of contracting throughput, cycle time, renewal exposure, and where non-standard terms are concentrating. • Surface pricing and discount trends so the business can see margin impact and act before it drifts.

• Provide strategic oversight of field operations in NAM region • Lead and coordinate field service operations to ensure safe, efficient, and high-quality customer support • Oversee field operation managers, field engineers, and technicians • Manage service schedules, support customer satisfaction, and drive operational performance across HVDC, FACTS, ACIS and GIS technologies • Drive operational excellence, safety, and quality while fostering accountability • Mentor team to deliver seamless, value-driven service that strengthens long-term customer relationships and business growth • Participate in customer engagement as primary point of escalation and strategic partner • Cross-functional coordination between Project Management, Engineering, Supply Chain, and Commercial teams • Proactively promote EHS and ensure training as per legal requirements • Maintain resource loading and capacity planning

• Maintain continuous monitoring of local actors • Represent the company to local stakeholders • Ensure performance optimization while controlling costs • Contribute to the development and implementation of the regional action plan • Monitor performance and return-on-investment indicators