World Education Services

• Monitor public social platform discussions where WES services, timelines, evaluations, or policies are referenced • Identify high visibility legacy threads and emerging discussions that may influence customer perception or search results • Track recurring questions, pain points, or misunderstandings surfacing in community conversations • Provide clear, factual, and broad responses to general questions about WES processes and services where appropriate • Correct misinformation or outdated narratives that could materially mislead prospective users • Ensure all responses align with current policies, approved messaging, and organizational values • Assess sensitivity and potential reputational risk before engaging in discussions • Escalate complex, highly visible or sensitive threads to appropriate internal stakeholders • Guide users toward official WES documentation, FAQs, and support channels for accurate and specific assistance • Collaborate closely with Customer Service leadership to ensure alignment during periods of elevated ticket volume • Maintain a credible, respectful, and professional presence that reflects WES’s mission and values

• Monitor public social platform discussions related to WES services • Identify high visibility legacy threads and emerging discussions • Track recurring questions or misunderstandings in community conversations • Provide clear, factual responses to general questions about WES processes • Correct misinformation or outdated narratives about WES • Assess sensitivity and reputational risk before engaging in discussions • Guide users toward official WES documentation and support channels • Collaborate closely with Customer Service leadership to ensure alignment • Maintain a credible, respectful, and professional presence representing WES

• Coordinate critical grant administration activities and analyze data related to grantmaking • Manage and support special projects through all stages of WES’ grantmaking cycle operations • Support the administration of grants throughout the grant lifecycle • Develop and manage surveys to gather demographic, impact, and other data from grantee partners • Provide project management support to ensure successful implementation of special projects

• Lead the development of trust-based, long-term relationships with immigrant-led organizations. • Co-author capacity-sharing and learning design, and innovative convening strategies. • Develop and improve frameworks for immigrants' readiness to engage in systems change. • Manage staff and align work across teams toward shared goals. • Collaborate closely with internal partners for strategic planning and insights integration.

• Plan and deliver capacity-sharing and convening activities for partners. • Manage logistical aspects of activities and convenings. • Design high-quality capacity-sharing agendas and learning experiences. • Develop relationships with immigrant-led organizations and maintain communication with internal teams. • Capture insights from partner interactions for continuous improvement.

• Support planning and delivery of convening activities • Coordinate with the Co-Lead Ecosystem Partnership • Engage with partners before, during, and after convenings • Track key partner engagement touchpoints • Capture insights and feedback from convenings

• Build and steward relationships with immigrant-led organizations. • Lead design and delivery of capacity-sharing and convening activities. • Develop and maintain partners' readiness to engage in systems change. • Collaborate closely with internal partners and manage staff. • Ensure inclusive experiences and support partners as equal actors.

• Planning and delivering capacity-sharing and convening activities that strengthen partner readiness and collective action. • Managing logistical and operational readiness for activities and convenings. • Designing and managing high-quality capacity-sharing agendas and learning experiences for partners. • Developing simple, repeatable templates that strengthen planning, process improvement, and delivery. • Establishing participant care and accessibility approach for convenings. • Managing relationships with immigrant-led organizations and internal alignment activities.

• Coordinate critical grant administration activities • Manage and analyze data related to WES’ grantmaking • Support special projects through all stages of WES’ grantmaking cycle operations • Track funding initiatives and grants in the pipeline • Structure funding application and review processes in Salesforce-based grants management system • Manage award and payment processes within WES and with funding recipients • Ensure accurate maintenance of grant records and donations documentation • Recommend improvements to tools and resources for grants administration • Develop and manage surveys to gather demographic, impact, and other data from grantee partners and funding applicants

• Serve as a day-to-day program manager for Career Pathways and Skills grantmaking initiatives • Establish and manage trust-based relationships with grantee partners • Support sourcing of potential grant opportunities • Implement streamlined trust-based processes that reduce the burden on grantees • Maintain a deep understanding of American workforce trends • Coordinate with other grantmaking colleagues for timely execution of grants management activities