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Snapsheet makes claims simple for everyone.
Manager, Commercial Operations
Location
Alaska + 8 moreAll locations: Alaska | California | Hawaii | Montana | New York | North Dakota | Rhode Island | Vermont | Wyoming
Posted
8 days ago
Salary
$120K - $140K / year
Seniority
Lead
Job Description
Manager, Commercial Operations
Snapsheet Inc
• The Manager of Commercial Operations is a player-coach. • You will be hands-on enough to run live customer contract negotiation and day-to-day deal support, and senior enough to stand up the processes, tooling, and governance the function will run on as it grows. • You will own customer-facing contracting immediately, then build out deal desk and pricing governance. • Own customer-facing contracting end to end — MSAs, SOWs, DPAs, order forms, and redlines — from first draft through signature. • Run our contract management platform as the system of record; keep the clause library, templates, and negotiation playbooks current and usable. • Own renewal management, protecting at-risk bookings and keeping renewals from slipping through the cracks. • Operate the commercial review gate on non-standard terms, working with outside counsel on strategic and specialist matters while routing routine work internally. • Support live deals as a partner to Sales — turning around contract and pricing questions quickly without becoming a bottleneck. • Help structure deals and apply pricing and discount guidance consistently, escalating non-standard terms before they reach signature. • Stand up a repeatable deal desk over time: approval thresholds, pricing frameworks, and clean deal data feeding billing and revenue recognition. • Document the playbooks, workflows, and controls the function runs on so the work no longer depends on any one person. • Improve cycle time and consistency — find the friction in how deals get done and remove it. • Build processes that scale with the business rather than ones that have to be rebuilt every time volume grows. • Partner closely with Sales, Finance, Security, Product, and Leadership — translating commercial intent into sound terms. • Act as the credible point of contact when deals get complex or contentious, balancing speed for the business with protection of its interests. • Manage the outside-counsel relationship: route routine matters internally, reserve counsel for strategic and specialist work, and control spend. • Give leadership a clear view of contracting throughput, cycle time, renewal exposure, and where non-standard terms are concentrating. • Surface pricing and discount trends so the business can see margin impact and act before it drifts.
Job Requirements
- 7–10 years of relevant experience across Commercial Operations, Deal Desk, Contract Operations, Revenue Operations, Legal Operations, Sales Operations, Procurement, or a closely related function.
- Hands-on experience negotiating and managing customer commercial agreements (MSAs, SOWs, DPAs, order forms) end to end.
- A track record of managing people, processes, or cross-functional programs — you have built or run something, not just executed within someone else's system.
- Demonstrated ability to design and document repeatable processes and controls, and to improve cycle time and consistency.
- Sound commercial and contractual judgment operating without (or alongside, not inside) an in-house legal team, including managing outside counsel.
- Excellent written and verbal communication, with the ability to hold a credible review-and-approval position across Sales, Finance, and Leadership.
Benefits
- Remote working environment - your new commute is however long it takes to walk to your desk!
- Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
- Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
- Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
- Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
- Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
- 401(k) with a 4% company match—because your future is worth investing in.
- Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
- In-person connection points throughout the year including our annual Summit and Roadshows.
- Snapsheet SWAG and surprise mailers to keep the spirit alive.
- Health and wellness campaigns that evolve with you year over year.
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