Snapsheet Inc

• Own infrastructure architecture and standards — naming, tagging, resource sizing, lifecycle management, and documentation — while auditing and closing gaps across environments • Own internal and customer-facing cloud networking (VPCs, subnets, security groups, Transit Gateway, VPN/Direct Connect) and define standards for secure inter-service connectivity • Manage database infrastructure including clustering, failover, encryption, backups, and performance tuning, with multi-AZ high-availability strategies to meet recovery objectives • Design and maintain high-availability and disaster recovery strategies (RTO/RPO targets, runbooks, tested recovery processes), plus build cost/FinOps reporting to drive AWS spend visibility • Administer AWS IAM (roles, policies, least-privilege, cross-account access) and enforce infrastructure security baselines in partnership with IT Security • Co-own Terraform HCL infrastructure with SRE, writing modular, production-grade IaC and engaging with evolving workflow tooling (Terragrunt, Spacelift, etc.) • Manage IT-layer AWS footprint (RPA server infrastructure, VDI) and co-own GitHub administration, and partner with Full Stack engineers on AWS service selection (Lambda, Fargate, App Runner, ElastiCache)

• The Manager of Commercial Operations is a player-coach. • You will be hands-on enough to run live customer contract negotiation and day-to-day deal support, and senior enough to stand up the processes, tooling, and governance the function will run on as it grows. • You will own customer-facing contracting immediately, then build out deal desk and pricing governance. • Own customer-facing contracting end to end — MSAs, SOWs, DPAs, order forms, and redlines — from first draft through signature. • Run our contract management platform as the system of record; keep the clause library, templates, and negotiation playbooks current and usable. • Own renewal management, protecting at-risk bookings and keeping renewals from slipping through the cracks. • Operate the commercial review gate on non-standard terms, working with outside counsel on strategic and specialist matters while routing routine work internally. • Support live deals as a partner to Sales — turning around contract and pricing questions quickly without becoming a bottleneck. • Help structure deals and apply pricing and discount guidance consistently, escalating non-standard terms before they reach signature. • Stand up a repeatable deal desk over time: approval thresholds, pricing frameworks, and clean deal data feeding billing and revenue recognition. • Document the playbooks, workflows, and controls the function runs on so the work no longer depends on any one person. • Improve cycle time and consistency — find the friction in how deals get done and remove it. • Build processes that scale with the business rather than ones that have to be rebuilt every time volume grows. • Partner closely with Sales, Finance, Security, Product, and Leadership — translating commercial intent into sound terms. • Act as the credible point of contact when deals get complex or contentious, balancing speed for the business with protection of its interests. • Manage the outside-counsel relationship: route routine matters internally, reserve counsel for strategic and specialist work, and control spend. • Give leadership a clear view of contracting throughput, cycle time, renewal exposure, and where non-standard terms are concentrating. • Surface pricing and discount trends so the business can see margin impact and act before it drifts.

• Contract processing & administration • Move contracts through the existing workflow • Intake, prepare, and route MSAs, SOWs, DPAs, and order forms from draft through signature using current templates — no drafting from scratch • Apply standard terms and the existing playbook • Handle routine redlines against the approved clause library; flag and escalate anything non-standard rather than negotiating it independently • Run e-signature and execution • Prepare documents for signature, route for internal approvals, track to full execution, and file completed agreements • CLM & system-of-record upkeep • Keep the CLM current • Maintain the contract lifecycle management tool as the system of record — accurate records, statuses, key dates, and counterparties; keep work out of inboxes • Maintain templates and the clause library as-is • Keep approved templates and clauses current and usable; surface gaps to leadership rather than restructuring them • Renewals & date tracking • Track and tee up renewals • Monitor upcoming renewal and expiration dates, flag at-risk or approaching bookings, and route them per the existing renewal process so none slip through the cracks • Day-to-day deal & reporting support • Support Sales on routine requests • Turn around contract status and standard document requests quickly so deals keep moving; escalate non-standard items before signature • Keep reporting current • Update existing trackers and dashboards so leadership retains visibility into throughput, cycle time, and renewal exposure

• Expanding the platform’s offerings for providers • Continuous improvements to our tech stack, processes, and infrastructure • Partnering with our other engineering teams to enhance configurability within our platform • Collaborating with other engineers, product management and design to identify and solve complex problems • Contributing to technical design processes and provide improvement suggestions and feedback • Playing an influential role in growing Snapsheet to be the industry leader in technology • Working in an agile environment and participating in weekly stand ups, retrospectives, etc. • Proactively re-evaluate system performance, flag issues, and suggest alternative solutions

• Manage sales activities from initial contact through sale closure with guidance from sales leadership • Manage a high-volume book of business, balancing multiple accounts and inbound leads simultaneously without sacrificing relationship quality or follow-through • Cultivate relationships with key prospects and decision-makers in the digital Property and Casualty claims market (Carriers, MGAs & TPAs) • Oversee post-meeting engagement follow-up with potential clients to ensure that Snapsheet remains on their radar • Support product extension sales to existing customers through effective post-sale client relationship management • Prepare detailed quotations and proposals that meet client expectations while minimizing risk to Snapsheet • Organize and participate in technical and sales presentations to clients • Maintain a strong understanding of Snapsheet’s underlying technology and our products • Partner with Snapsheet’s leadership and sales team to implement and execute procedures for new business quotations • Collaborate with cross-functional teams (solutions engineers, product and technology, account management) to progress sales cycles and ensure successful implementations • Track and manage sales activities and grow pipeline using Salesforce CRM • Prospect new clients and manage deal cycles involving stakeholders across various departments (Chief Technology Officer, Chief Claims Officer, Operations, etc.)

• Technical Negotiation: Pick up the phone and negotiate complex supplements and repair logic with body shops, ensuring estimates comply with carrier guidelines while maintaining professional rapport. • High-Volume Execution: Manage a high-speed desk, maintaining quality while meeting or exceeding a threshold of 10–16 claims per day. • Technical Defense: Utilize CCC One and other estimating platforms to write fair and accurate estimates to return vehicles to preloss condition based on photos, supporting your repair decisions with data and logic. • Documentation Excellence: Maintain meticulous, real-time documentation of all interactions with internal and external customers, ensuring clarity and process compliance. • Adaptability: Demonstrate the ability to pivot between diverse carrier workflows while maintaining a consistent, polished professional tone in both written and verbal correspondence. • Professional Conduct: Effectively represent Snapsheet and our carrier partners by resolving technical challenges with diplomacy, precision, and adherence to established guidelines.

• Expanding the platform’s offerings for providers • Breaking down APIs with a focus on performance and scalability • Continuous improvements to our tech stack, processes, and infrastructure • Partnering with our other engineering teams to enhance configurability within our platform • Collaborating with other engineers, product management and design to identify and solve complex problems • Contributing to technical design processes and provide improvement suggestions and feedback • Playing an influential role in growing Snapsheet to be the industry leader in technology • Working in an agile environment and participating in weekly stand ups, retrospectives, etc. • Proactively re-evaluate scope, flag issues, and suggest alternatives • Mentoring junior developers and contributing to development team best practices

• AI Configuration: Design, prompt, and configure custom AI Agents to seamlessly integrate into the claims process. This includes co-pilot for adjuster guidance, Photos & Documents analysis (data extraction, summarization, automation), and designing code-less AI Agent workflows. • Architect and Build: Proactively develop the industry’s best operational flows, utilizing Snapsheet’s Claim Platform and the most advanced AI and automation tools, developing objective metrics to show impact and ROI, and help customers adopt these new processes across their organizations. • Client Advisement: Serve in a strategic, account management style capacity, leading weekly client meetings to understand operational pain points, desired outcomes, and roadmap priorities. • Technical Unblocking: Proactively unblock customer bottlenecks related to AI configurations, prompting techniques, and system parameters (e.g., model settings, context window data). • Cross-Functional Liaison: Act as the primary conduit between the client, engineering, and support teams. Translate customer needs into actionable feature requests and serve as the first line of technical support for the engineering team. • Consultative Strategy: Make expert recommendations on system configurations and AI utilization to drive value, automation, and efficiency for the customer's claims organization. • Continuous Improvement: Provide internal feedback on existing AI features and actively contribute to the design and implementation of new capabilities.

• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations • Lead end-to-end implementations for global insurance carriers • Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches • Use a consultative approach to identify customer pain points, goals, and optimal platform configurations • Create and manage implementation plans, including onboarding, training, integrations, and launch milestones • Lead integration and configuration discussions with technical support as needed • Identify opportunities for automation, engagement, and post-launch optimization using customer metrics • Partner with training and Customer Success teams to drive adoption and ensure a smooth transition • Drive proactive communication with customers and internal stakeholders • Gather and translate customer feedback into product and enhancement recommendations • Leverage competitive insights and best practices to improve client outcomes and grow the business

• Determine what our customers need. • Leverage internal and external sources, conduct customer interviews, surveys, analyze behavior and develop solutions. • Craft and maintain the product backlog. • Work with design and engineering teams to define, groom, and execute epics & features. • Communicate & coordinate with cross-functional stakeholders. • Provide strong evidence and rationale for decision making. • Seamless integration with fellow product managers. • Rigorously leverage data and analytics to drive decisions, features, and design. • Collaborate with Leadership, Engineering, Design, Strategy, and Implementation to drive initiatives.