• Manage pre-joining and onboarding experience for new hires across US, Canada, and international locations, making sure new hires have a seamless transition • Oversee payroll for US and Canadian employees and global team, ensuring accurate, timely payments and tax compliance • Maintain people policies, labor law compliance, employee handbook, and notion workspace • Manage employee expenses and reimbursements via Ramp, ensuring timely processing and accurate tracking • Lead company events, town halls, and recognition programs that people actually look forward to • Ensure data integrity across HRIS, dashboard and other platforms for reporting and audits • Improve HR workflows, automations, and tools, cutting manual work as the team grows • Partner with Finance, Legal, Security, and the rest of the People team to keep HR processes compliant and scalable

• Manage, configure, test, and maintain Workday HCM business processes, objects, condition rules, notifications, EIBs, Workday security roles, and system configurations at an advanced level • Troubleshoot complex Workday issues • Lead functional testing for Workday bi-annual releases, identifying system impacts and recommending enhancements • Maintain system documentation, process maps, configuration logs, and training materials • Develop and maintain advanced Workday reports (including calculated fields, custom reports, matrix reports, dashboards, discovery boards) • Conduct data audits to ensure accuracy, compliance, and system integrity • Collaborate with Payroll, Benefits, Finance, Talent, and Compliance teams to support Workday-enabled processes • Recommend process improvements and automation opportunities using Workday functionality • Deliver on cross-functional HR technology projects according to established timelines and metrics

• Receive store requests to process Store Colleague’s transactions such as wage rate changes, job changes, transfers, and terminations. • Respond and support basic requests from stores • Coordinates and supports the new hire logistical onboarding experience remotely for new employees in partnership with store leadership • Partners with cross-functional teams to audit and track completion of applicable administrative metrics (i.e. yearly compliance requirements, new hire learning, new hire assessments, unemployment claims, workers compensation updates etc) • Ensures applicable documentation for all employee lifecycle changes, including internal offer letters, compensation updates, reporting structure changes, and role transitions are captured and housed within the Workday system • Support global people team initiatives throughout the year (ie, Benefits enrollment, engagement surveys, etc.) • Be available and responsive; provide customer service in a timely and efficient manner • Introduces new ways of optimizing efficiency and effectiveness • Maintain and utilize knowledge of local and federal regulations as well as company policies and procedures to ensure ongoing compliance • Accuracy in keying transactions from a ticket-based system to capture in Workday • Participates in and / or supports Manager with cascading communications to team • Partners with store leadership and TA team to proactively support recruiting activities for both non-exempt and exempt positions as needed • Ad hoc responsibilities as needed

• Provide administrative and operational support for People Team programs, processes, and initiatives, ensuring efficient and compliant HR operations, serving as the first point of contact for employee inquiries. • Maintain accurate and confidential employee records, HRIS data, workforce documentation, organizational charts, and reporting to support business operations and decision-making. • Coordinate the employee lifecycle, including onboarding, offboarding, employee inquiries, documentation, workflow tracking, and policy guidance. • Administer training, compliance, and knowledge management activities, including training assignments, completion tracking, SOPs, process documentation, meeting resources, and required employee acknowledgments. • Support employee engagement, recognition, wellness, and culture initiatives, including awards, milestones, appreciation programs, Employee Experience activities, and retention efforts. • Manage People Team operational tools, tracking systems, company-branded materials, and employee resources to improve efficiency and service delivery. • Identify and implement process improvements, participate in strategic initiatives, and perform special projects that enhance People Team operations and the overall employee experience.