Sardine

• Manage the full-cycle recruitment process for Technical roles, including Software Engineering, Data Science, Machine Learning and Product across APAC. • Partner with hiring managers to define job requirements, create job descriptions, and develop a clear hiring strategy for each role. • Source, screen, and interview candidates through various channels, including job boards, social media, networking, and direct outreach. • Provide an exceptional candidate experience, from initial contact through to offer discussion. • Drive offer management and ensure a seamless candidate-to-hire process.

• Manage the full-cycle recruitment process for Technical roles, including Software Engineering, Data Science, Machine Learning and Product across multiple regions. • Partner with hiring managers to define job requirements, create job descriptions, and develop a clear hiring strategy for each role. • Source, screen, and interview candidates through various channels, including job boards, social media, networking, and direct outreach. • Provide an exceptional candidate experience, from initial contact through to offer negotiation and onboarding. • Drive offer management and ensure a seamless candidate-to-hire process.

• Use AI to automate our workflows and scale our marketing programs (improve velocity, surface insights, and increase volume). You need to be able to executive these projects end-to-end: identifying opportunities, mapping out workflows, connecting the necessary systems, building the skills and workflows, and fine-tuning them for performance. • Work with the marketing, BDR, and sales teams to build and optimize the workflows for lead scoring, lead routing, email campaigns, content production, webinars, and events. • Build dashboards and reports to measure marketing ROI, including pipeline generation, attribution, campaign performance, and conversion rates. • Maintain accurate, reliable data across our marketing systems (piping in data, enriching it, regularly auditing it, updating it and fixing errors). • Develop internal playbooks and documentation for how to use AI tools and workflows. • Manage and optimize our marketing technology stack, consisting of Hubspot, Salesforce integrations, and supporting tools. • Stay up to speed on the latest marketing technology and look for ways to upgrade what we’re doing, increase our productivity, improve our efficiency, drive more results, etc.

• Lead, coach, and develop a team of Support Engineers, driving accountability, continuous growth, and a high-performance culture • Own service delivery end-to-end, acting as the primary escalation point for complex technical issues and enterprise customer situations • Get hands-on when it counts, diving into tickets, debugging API issues, joining customer calls, and leading incident response alongside your team • Build and enforce operational processes including incident management, escalation playbooks, and internal quality review frameworks • Define and track team metrics and dashboards, using data to identify trends, surface systemic issues, and drive continuous improvement • Partner with Engineering, Product, and Customer Success to advocate for customer needs and influence platform improvements • Champion AI and automation adoption, including Pylon's AI Assistant, to improve team productivity and service quality • Lead hiring, onboarding, and career development to scale the support organization as Sardine grows • Represent the support function in cross-functional forums and contribute to strategic decisions with customer insights and operational data

• Cultivate relationships with executives in Business, Technology, Risk, and Compliance, elevating awareness of Sardine's brand and value proposition. • Conduct in-depth discovery sessions to comprehensively understand the challenges, initiatives, existing tech stack, and strategic priorities of potential clients. • Establish credibility, trust, and thought leadership in Digital Transformation, Digital Identity, Compliance, and Fraud domains. • Become an authority on Sardine's product offering, showcasing its composable nature and creatively providing solutions aligned with clients' business and technology challenges. • Manage end-to-end sales processes, collaborating with the Growth team and BDRs for targeted outbound strategies, qualifying sales opportunities, tailoring presentations and demos with the Solutions Engineering team, leading negotiations, and overseeing the contracting process to close deals successfully. • Collaborate cross-functionally within the Sardine team to provide market feedback from prospects and clients.

• Own and evolve our DevOps and platform engineering function, from build and deployment pipelines to monitoring, infrastructure as code, and cost optimization. • Design and maintain CI/CD pipelines that are secure, scalable, and built to support rapid product iterations without sacrificing stability. • Improve observability via Datadog, GCP, and custom dashboards, including FinOps focused observability outcomes. • Implement and maintain FinOps governance, including showback and chargeback models, to drive cost accountability across engineering teams. • Enable developer productivity by creating internal tooling, reusable modules, and simplifying infrastructure for other engineering teams. • Help teams define and measure SLOs setting the standard for how we think about system health and reliability. • Serve as a FinOps thought leader, collaborating with Product and Engineering to define the most cost-effective architectural patterns for new services and features. • Play a key role in shaping our engineering culture, DevOps best practices, and influencing our long-term DevOps roadmap. • Work cross-functionally with product engineering, security, finance, and other teams to align technical spending with business unit economics and financial goals.

• Cultivate relationships with executives in Business, Technology, Risk, and Compliance, elevating awareness of Sardine's brand and value proposition. • Conduct in-depth discovery sessions to comprehensively understand the challenges, initiatives, existing tech stack, and strategic priorities of potential clients. • Establish credibility, trust, and thought leadership in Digital Transformation, Digital Identity, Compliance, and Fraud domains. • Become an authority on Sardine's product offering, showcasing its composable nature and creatively providing solutions aligned with clients' business and technology challenges. • Manage end-to-end sales processes, collaborating with the Growth team and BDRs for targeted outbound strategies, qualifying sales opportunities, tailoring presentations and demos with the Solutions Engineering team, leading negotiations, and overseeing the contracting process to close deals successfully. • Collaborate cross-functionally within the Sardine team to provide market feedback from prospects and clients.

• Develop and implement strategies for targeting enterprise account lists in specified verticals, including tailored outreach and social selling on LinkedIn to build trust with senior stakeholders. • Confidently overcome objections and guide prospects through the sales funnel, consistently doing the preparation and follow-up needed to help the team exceed revenue goals. • Support a sales team of almost 20 Account Executives for a smooth transition of outbound leads, ensuring meetings are high-quality, well-qualified, and set up for successful handoffs. • Use Salesforce, Sales Navigator, and ZoomInfo to optimize prospecting, tracking, and account management, including building and maintaining clean account and contact lists. • Identify key accounts and event attendees, proactively reaching out to schedule meetings for the team in advance of conferences and industry events, and attending select conferences to help network in person. • Partner with Sales Operations to streamline and optimize sales processes through automation, while consistently following a repeatable, process-driven outbound motion.

• Define, monitor, and enforce error budgets to ensure 99.99% product availability. • Create and execute production system scaling strategies and lead cloud infrastructure operational maintenance (e.g., Google Kubernetes Engine (GKE) cluster consolidation). • Own the GCP cloud computing budget. Analyze pricing structures and identify process flows to improve productivity and reduce operational costs (e.g., achieving 25% cost reductions). • Work with Data Engineers to prioritize performance tuning- such as partitioning and clustering BigQuery tables or optimizing ETL/ELT pipelines—so business users get their data faster. • Ensure the data architecture is structured to support advanced analytics and Machine Learning models, and prepare clean, accessible datasets for Data Scientists. • Partner with Legal and Security teams to ensure the AWS/GCP environment complies with privacy regulations (GDPR, CCPA) using Cloud IAM (Identity and Access Management) and strict data access policies.

• Manage pre-joining and onboarding experience for new hires across US, Canada, and international locations, making sure new hires have a seamless transition • Oversee payroll for US and Canadian employees and global team, ensuring accurate, timely payments and tax compliance • Maintain people policies, labor law compliance, employee handbook, and notion workspace • Manage employee expenses and reimbursements via Ramp, ensuring timely processing and accurate tracking • Lead company events, town halls, and recognition programs that people actually look forward to • Ensure data integrity across HRIS, dashboard and other platforms for reporting and audits • Improve HR workflows, automations, and tools, cutting manual work as the team grows • Partner with Finance, Legal, Security, and the rest of the People team to keep HR processes compliant and scalable