• Manage, configure, test, and maintain Workday HCM business processes, objects, condition rules, notifications, EIBs, Workday security roles, and system configurations at an advanced level • Troubleshoot complex Workday issues • Lead functional testing for Workday bi-annual releases, identifying system impacts and recommending enhancements • Maintain system documentation, process maps, configuration logs, and training materials • Develop and maintain advanced Workday reports (including calculated fields, custom reports, matrix reports, dashboards, discovery boards) • Conduct data audits to ensure accuracy, compliance, and system integrity • Collaborate with Payroll, Benefits, Finance, Talent, and Compliance teams to support Workday-enabled processes • Recommend process improvements and automation opportunities using Workday functionality • Deliver on cross-functional HR technology projects according to established timelines and metrics

• Receive store requests to process Store Colleague’s transactions such as wage rate changes, job changes, transfers, and terminations. • Respond and support basic requests from stores • Coordinates and supports the new hire logistical onboarding experience remotely for new employees in partnership with store leadership • Partners with cross-functional teams to audit and track completion of applicable administrative metrics (i.e. yearly compliance requirements, new hire learning, new hire assessments, unemployment claims, workers compensation updates etc) • Ensures applicable documentation for all employee lifecycle changes, including internal offer letters, compensation updates, reporting structure changes, and role transitions are captured and housed within the Workday system • Support global people team initiatives throughout the year (ie, Benefits enrollment, engagement surveys, etc.) • Be available and responsive; provide customer service in a timely and efficient manner • Introduces new ways of optimizing efficiency and effectiveness • Maintain and utilize knowledge of local and federal regulations as well as company policies and procedures to ensure ongoing compliance • Accuracy in keying transactions from a ticket-based system to capture in Workday • Participates in and / or supports Manager with cascading communications to team • Partners with store leadership and TA team to proactively support recruiting activities for both non-exempt and exempt positions as needed • Ad hoc responsibilities as needed

• Provide administrative and operational support for People Team programs, processes, and initiatives, ensuring efficient and compliant HR operations, serving as the first point of contact for employee inquiries. • Maintain accurate and confidential employee records, HRIS data, workforce documentation, organizational charts, and reporting to support business operations and decision-making. • Coordinate the employee lifecycle, including onboarding, offboarding, employee inquiries, documentation, workflow tracking, and policy guidance. • Administer training, compliance, and knowledge management activities, including training assignments, completion tracking, SOPs, process documentation, meeting resources, and required employee acknowledgments. • Support employee engagement, recognition, wellness, and culture initiatives, including awards, milestones, appreciation programs, Employee Experience activities, and retention efforts. • Manage People Team operational tools, tracking systems, company-branded materials, and employee resources to improve efficiency and service delivery. • Identify and implement process improvements, participate in strategic initiatives, and perform special projects that enhance People Team operations and the overall employee experience.

Role Description The Senior Manager, People Business Partner, will serve as a strategic advisor to business leadership and partner across the team to deliver our people strategy. They will embody our culture and core values at Make-A-Wish and will support leaders and employees in building high performing teams to foster a culture that supports client delivery excellence, employee success and the advancement of our mission. Knowledge and Abilities - Employee relations experience and coaching capabilities - Strong influencing skills with key stakeholders at all levels of the organization - Excellent interpersonal, negotiation, influencing and conflict resolution skills - Excellent organizational skills and attention to detail - Change management experience - Policy interpretation and data driven decision-making capabilities - Excellent time management skills with a proven ability to meet deadlines - Ability to act with integrity, professionalism, and confidentiality - Thorough knowledge of employment-related laws and regulations - Proficient with Microsoft Office Suite and related software - Understanding of AI and ability to leverage technology tools - Proficiency with HRIS and talent management systems Responsibilities and Impact - Champion a high performing, inclusive culture, aligned with organizational values and strategy - Ensure alignment between performance, recognition and career development - Support organizational changes and business transformation initiatives - Partner with business leaders on workforce strategies, leveraging key people metrics to inform and drive proactive, strategic workforce planning aligned to business needs - Advise leaders on organizational design to ensure alignment with strategic priorities and scalable growth - Collaborate with talent acquisition to support hiring strategies that align with business needs - Partner with total rewards to support compensation planning, career development and recognition - Address employee relations issues with a balanced, business focused and employee centered approach - Coach people leaders on performance management, employee development, and talent management - Provide guidance and support on employee matters, leave of absence management, policy interpretation and workplace concerns - Deliver Human Resources projects, programs, and strategies in alignment with team and organizational goals - Maintain knowledge of best practices, federal, state, and local employment laws/regulations; integrate into employee policies and practices - Champion key business initiatives and workgroups to drive people strategy - Perform other duties as assigned Qualifications - Bachelor’s degree in Human Resources, Business Administration, or related field required - 7+ years of human resource experience with 5+ years of HR business partner experience required - Master’s degree in Human Resources, PHR, SPHR, SHRM-CP or SHRM-SCP preferred Working Environment - Ability to thrive in a remote environment - May require work outside a traditional Monday – Friday work week, and outside normal business hours - Up to 10% travel may be required This Role's Hiring Range $86,196 — $100,000 USD Benefits - Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness - Competitive compensation with annual incentive potential - Health Savings Account and Flexible Spending Account Options - Health Reimbursement Account fully funded by Make-A-Wish America - Short Term Disability*, Long Term Disability* and Life Insurance - Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo - 401(k) Retirement Savings Plan with 5% match after one year of service - Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program - The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires - Competitive PTO starting at 15 days, with enhanced time off for senior roles - 10 Sick Days - 11 Paid Holidays - 2 Volunteer Days after one year of service - 2 Personal Days accrued annually - Parental Leave - Employee Awards and Recognition Programs - Individual and Leadership Development - Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets