Role Description The Senior Manager, People Business Partner, will serve as a strategic advisor to business leadership and partner across the team to deliver our people strategy. They will embody our culture and core values at Make-A-Wish and will support leaders and employees in building high performing teams to foster a culture that supports client delivery excellence, employee success and the advancement of our mission. Knowledge and Abilities - Employee relations experience and coaching capabilities - Strong influencing skills with key stakeholders at all levels of the organization - Excellent interpersonal, negotiation, influencing and conflict resolution skills - Excellent organizational skills and attention to detail - Change management experience - Policy interpretation and data driven decision-making capabilities - Excellent time management skills with a proven ability to meet deadlines - Ability to act with integrity, professionalism, and confidentiality - Thorough knowledge of employment-related laws and regulations - Proficient with Microsoft Office Suite and related software - Understanding of AI and ability to leverage technology tools - Proficiency with HRIS and talent management systems Responsibilities and Impact - Champion a high performing, inclusive culture, aligned with organizational values and strategy - Ensure alignment between performance, recognition and career development - Support organizational changes and business transformation initiatives - Partner with business leaders on workforce strategies, leveraging key people metrics to inform and drive proactive, strategic workforce planning aligned to business needs - Advise leaders on organizational design to ensure alignment with strategic priorities and scalable growth - Collaborate with talent acquisition to support hiring strategies that align with business needs - Partner with total rewards to support compensation planning, career development and recognition - Address employee relations issues with a balanced, business focused and employee centered approach - Coach people leaders on performance management, employee development, and talent management - Provide guidance and support on employee matters, leave of absence management, policy interpretation and workplace concerns - Deliver Human Resources projects, programs, and strategies in alignment with team and organizational goals - Maintain knowledge of best practices, federal, state, and local employment laws/regulations; integrate into employee policies and practices - Champion key business initiatives and workgroups to drive people strategy - Perform other duties as assigned Qualifications - Bachelor’s degree in Human Resources, Business Administration, or related field required - 7+ years of human resource experience with 5+ years of HR business partner experience required - Master’s degree in Human Resources, PHR, SPHR, SHRM-CP or SHRM-SCP preferred Working Environment - Ability to thrive in a remote environment - May require work outside a traditional Monday – Friday work week, and outside normal business hours - Up to 10% travel may be required This Role's Hiring Range $86,196 — $100,000 USD Benefits - Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness - Competitive compensation with annual incentive potential - Health Savings Account and Flexible Spending Account Options - Health Reimbursement Account fully funded by Make-A-Wish America - Short Term Disability*, Long Term Disability* and Life Insurance - Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo - 401(k) Retirement Savings Plan with 5% match after one year of service - Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program - The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires - Competitive PTO starting at 15 days, with enhanced time off for senior roles - 10 Sick Days - 11 Paid Holidays - 2 Volunteer Days after one year of service - 2 Personal Days accrued annually - Parental Leave - Employee Awards and Recognition Programs - Individual and Leadership Development - Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

• Build a high-performance organization by partnering with exec team and functional leaders on org design, workforce planning, and leadership needs as the company scales. • Clarify hiring standards, promotion expectations, and talent bar across teams. • Design and evolve our performance management philosophy. • Coach managers to set clear expectations and give direct feedback and have hard conversations with confidence. • Own operational foundation that allows the company to grow confidently: benefits, compliance, investigations, employee relations, policies, and core people processes. • Build lightweight systems that improve business performance without slowing the company down.

Role Description The Manager, People Services Operations is responsible for leading the delivery and continuous improvement of core People Services operations. The Manager will ensure the accurate, efficient, and compliant administration of employee data, benefits, pension, leave management, and HRIS processes across the organization. - Provides strategic and operational systems oversight of employee records, position control, and workforce data, enabling informed decision-making and organizational effectiveness. - Serves as a subject matter expert as it relates to their HRIS and various additional People Services technology solutions. - Ensures high-quality service delivery, supports policy and process integrity, and drives consistency across the employee lifecycle. - Builds team capability, strengthens operational practices, and collaborates across the organization to align People Services programs, systems, and processes with business needs and regulatory requirements. Qualifications - A Bachelor's degree and/or a CHRP designation, combined with at least 5-7 years' direct experience – ideally within HR at supervisor level, or a combination of education and experience. - Experience in leading & managing ongoing relationships with third-party providers. - Strong knowledge of Enterprise Resource Planning/large systems usage, and records management. - Knowledge of how to interpret Collective Agreement provisions and legislation related to Human Resource policies and procedures. - Direct knowledge and experience with project management & process improvement methodologies such as Lean, Six Sigma, workflow design, and service mapping. - Sound ability to promote and encourage team cooperation, combined with customer service orientation and excellent interpersonal and communication skills. - Proven ability to maintain confidentiality, exercise extreme discretion and navigate sensitive situations successfully. - Other skill sets include budget management, time management, the ability to shift priorities, critical thinking, and negotiation. - A continuous improvement mindset, combining analytical ability to assess and recommend enhanced methods, drive implementation of new procedures, and maintain a high standard of accuracy and attention to detail. Requirements - Strong technology and data management skillsets. - Deep passion for the work that CLBC undertakes and the people they serve. Benefits - Employer-paid extended health and dental plan. - A BC Public Service Pension plan with employer contributions. - Generous vacation plus additional personal days. - Paid maternity/parental/adoption leave. - Life insurance, paid sick days, and, if needed, long-term disability. - Wellness supports, including an Employee and Family Assistance Program. - Professional development funds and resources to encourage continuous learning and skill development. - Access to government discounts on travel and cell services.

Role Description At Datarails, our people are at the heart of everything we do. We're looking for a People Operations Generalist to help deliver an exceptional employee experience across North America by owning the day-to-day operations that support our growing team. This role serves as the primary point of contact for many employee-facing HR processes, ensuring employees receive timely support while helping maintain efficient, scalable People Operations. You'll partner closely with the Chief of Staff, Human Resources, Talent Acquisition, Finance, IT, and our global HR team to support employees throughout their lifecycle, from onboarding through career growth and beyond. This is a 100% remote role with some travel for company and team offsites, and must be based in the US (eastern time zone). No sponsorship or relocation is offered for this position. The target salary range for this role is $85-100k per year, depending on experience, skills, and location. Responsibilities - Employee Experience & Support - Serve as a primary point of contact for day-to-day employee questions across North America. - Conduct employee 1:1 check-ins to gather feedback and improve the overall employee experience. - Coordinate life event recognition, employee appreciation, holiday gifts, and engagement initiatives. - Support employee engagement programs. - Escalate employee relations, policy, and compliance matters as appropriate. - HR Operations - Coordinate onboarding for new hires in HiBob and Rippling. - Maintain employee records and ensure HR system accuracy and data integrity. - Execute promotions, organizational changes, employee lifecycle updates, and system maintenance. - Support annual merit review administration. - Maintain HR documentation, workflows, and operational processes. - Benefits Administration - Administer employee benefits programs across the U.S. and Canada, including health benefits, retirement plans, wellness offerings, and employee perks. - Manage leave and PTO administration in partnership with internal stakeholders. - Serve as the primary contact for employee benefit questions. - Partner with vendors to maintain and enhance employee benefit offerings. - Programs & Logistics - Coordinate Working from Abroad requests. - Manage office reimbursement programs. - Coordinate team remote happy hours, in-person workdays, and employee offsite logistics. - Manage CPA Renewals and People Operations budget tracking. - Administer Navan and other People Operations vendors. - Support the rollout of new employee programs and benefits. - Process Improvement - Continuously identify opportunities to improve, automate, and scale People Operations processes. - Partner with internal teams to improve efficiency and the employee experience. - Maintain clean, organized, and reliable HR systems. Qualifications - 2+ years of experience in Human Resources, People Operations, or a related field, preferably in a startup environment. - Experience supporting employee lifecycle processes in a fast-paced environment. - Experience administering employee benefits and HR programs. - Experience working with HRIS platforms such as HiBob, Rippling, Workday, BambooHR, or similar systems. - Strong organizational skills with exceptional attention to detail. - Outstanding customer service and communication skills. - Ability to manage multiple priorities while maintaining accuracy and responsiveness. - Experience supporting remote and distributed teams is preferred. Requirements - 2-4 years of experience in a people-facing HR function (HR generalist, employee experience, employee relations, or similar). - Strong communication skills and the ability to earn and keep trust at all levels. - Ability to thrive in an environment where every day is different, priorities are constantly shifting, and ‘organized chaos’ abounds. - Preference for candidates experienced with working with multi-cultural teams with different backgrounds and across time zones in hypergrowth environments. - Candidates must be willing and able to meet with the team a few times a year in NYC. - All candidates will be expected to attend company off-sites throughout the year. Benefits - Base compensation - The target base salary range will be between $85-100k USD per year, based on multiple factors including prior experience, skills, and location. - Meaningful equity - 401(k) plan with up to 4% match - Top-of-the-line healthcare (medical, vision, and dental), with 100% paid coverage for employees + generous coverage for dependents - Parental leave - Flexible PTO + 12 paid company holidays - Life insurance - And more!