• Provide administrative and operational support for People Team programs, processes, and initiatives, ensuring efficient and compliant HR operations, serving as the first point of contact for employee inquiries. • Maintain accurate and confidential employee records, HRIS data, workforce documentation, organizational charts, and reporting to support business operations and decision-making. • Coordinate the employee lifecycle, including onboarding, offboarding, employee inquiries, documentation, workflow tracking, and policy guidance. • Administer training, compliance, and knowledge management activities, including training assignments, completion tracking, SOPs, process documentation, meeting resources, and required employee acknowledgments. • Support employee engagement, recognition, wellness, and culture initiatives, including awards, milestones, appreciation programs, Employee Experience activities, and retention efforts. • Manage People Team operational tools, tracking systems, company-branded materials, and employee resources to improve efficiency and service delivery. • Identify and implement process improvements, participate in strategic initiatives, and perform special projects that enhance People Team operations and the overall employee experience.

Role Description The Senior Manager, People Business Partner, will serve as a strategic advisor to business leadership and partner across the team to deliver our people strategy. They will embody our culture and core values at Make-A-Wish and will support leaders and employees in building high performing teams to foster a culture that supports client delivery excellence, employee success and the advancement of our mission. Knowledge and Abilities - Employee relations experience and coaching capabilities - Strong influencing skills with key stakeholders at all levels of the organization - Excellent interpersonal, negotiation, influencing and conflict resolution skills - Excellent organizational skills and attention to detail - Change management experience - Policy interpretation and data driven decision-making capabilities - Excellent time management skills with a proven ability to meet deadlines - Ability to act with integrity, professionalism, and confidentiality - Thorough knowledge of employment-related laws and regulations - Proficient with Microsoft Office Suite and related software - Understanding of AI and ability to leverage technology tools - Proficiency with HRIS and talent management systems Responsibilities and Impact - Champion a high performing, inclusive culture, aligned with organizational values and strategy - Ensure alignment between performance, recognition and career development - Support organizational changes and business transformation initiatives - Partner with business leaders on workforce strategies, leveraging key people metrics to inform and drive proactive, strategic workforce planning aligned to business needs - Advise leaders on organizational design to ensure alignment with strategic priorities and scalable growth - Collaborate with talent acquisition to support hiring strategies that align with business needs - Partner with total rewards to support compensation planning, career development and recognition - Address employee relations issues with a balanced, business focused and employee centered approach - Coach people leaders on performance management, employee development, and talent management - Provide guidance and support on employee matters, leave of absence management, policy interpretation and workplace concerns - Deliver Human Resources projects, programs, and strategies in alignment with team and organizational goals - Maintain knowledge of best practices, federal, state, and local employment laws/regulations; integrate into employee policies and practices - Champion key business initiatives and workgroups to drive people strategy - Perform other duties as assigned Qualifications - Bachelor’s degree in Human Resources, Business Administration, or related field required - 7+ years of human resource experience with 5+ years of HR business partner experience required - Master’s degree in Human Resources, PHR, SPHR, SHRM-CP or SHRM-SCP preferred Working Environment - Ability to thrive in a remote environment - May require work outside a traditional Monday – Friday work week, and outside normal business hours - Up to 10% travel may be required This Role's Hiring Range $86,196 — $100,000 USD Benefits - Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness - Competitive compensation with annual incentive potential - Health Savings Account and Flexible Spending Account Options - Health Reimbursement Account fully funded by Make-A-Wish America - Short Term Disability*, Long Term Disability* and Life Insurance - Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo - 401(k) Retirement Savings Plan with 5% match after one year of service - Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program - The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires - Competitive PTO starting at 15 days, with enhanced time off for senior roles - 10 Sick Days - 11 Paid Holidays - 2 Volunteer Days after one year of service - 2 Personal Days accrued annually - Parental Leave - Employee Awards and Recognition Programs - Individual and Leadership Development - Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

• Build a high-performance organization by partnering with exec team and functional leaders on org design, workforce planning, and leadership needs as the company scales. • Clarify hiring standards, promotion expectations, and talent bar across teams. • Design and evolve our performance management philosophy. • Coach managers to set clear expectations and give direct feedback and have hard conversations with confidence. • Own operational foundation that allows the company to grow confidently: benefits, compliance, investigations, employee relations, policies, and core people processes. • Build lightweight systems that improve business performance without slowing the company down.

Role Description The Manager, People Services Operations is responsible for leading the delivery and continuous improvement of core People Services operations. The Manager will ensure the accurate, efficient, and compliant administration of employee data, benefits, pension, leave management, and HRIS processes across the organization. - Provides strategic and operational systems oversight of employee records, position control, and workforce data, enabling informed decision-making and organizational effectiveness. - Serves as a subject matter expert as it relates to their HRIS and various additional People Services technology solutions. - Ensures high-quality service delivery, supports policy and process integrity, and drives consistency across the employee lifecycle. - Builds team capability, strengthens operational practices, and collaborates across the organization to align People Services programs, systems, and processes with business needs and regulatory requirements. Qualifications - A Bachelor's degree and/or a CHRP designation, combined with at least 5-7 years' direct experience – ideally within HR at supervisor level, or a combination of education and experience. - Experience in leading & managing ongoing relationships with third-party providers. - Strong knowledge of Enterprise Resource Planning/large systems usage, and records management. - Knowledge of how to interpret Collective Agreement provisions and legislation related to Human Resource policies and procedures. - Direct knowledge and experience with project management & process improvement methodologies such as Lean, Six Sigma, workflow design, and service mapping. - Sound ability to promote and encourage team cooperation, combined with customer service orientation and excellent interpersonal and communication skills. - Proven ability to maintain confidentiality, exercise extreme discretion and navigate sensitive situations successfully. - Other skill sets include budget management, time management, the ability to shift priorities, critical thinking, and negotiation. - A continuous improvement mindset, combining analytical ability to assess and recommend enhanced methods, drive implementation of new procedures, and maintain a high standard of accuracy and attention to detail. Requirements - Strong technology and data management skillsets. - Deep passion for the work that CLBC undertakes and the people they serve. Benefits - Employer-paid extended health and dental plan. - A BC Public Service Pension plan with employer contributions. - Generous vacation plus additional personal days. - Paid maternity/parental/adoption leave. - Life insurance, paid sick days, and, if needed, long-term disability. - Wellness supports, including an Employee and Family Assistance Program. - Professional development funds and resources to encourage continuous learning and skill development. - Access to government discounts on travel and cell services.