Digital Project Manager
Location
United States
Posted
10 days ago
Salary
$70K - $80K / year
Seniority
Lead
Job Description
Digital Project Manager
Centerbase
Role Description Serve as the primary point of contact throughout implementation, owning the end-to-end customer experience from sales handoff through post-launch transition to customer success. - Lead project kickoff, milestone reviews, approvals, and launch preparation activities, keeping projects on schedule with clear ownership and documented next steps. - Provide guidance to customers on website goals, and SEO/AIO best practices; manage improvement projects for existing customers. - Coordinate cross-functionally with design, content, SEO, production, sales, operations, and customer experience teams to deliver accurate, high-quality work on time. - Collect and communicate key account, branding, and website requirements; track timelines, dependencies, risks, and blockers proactively. - Facilitate customer reviews and approvals, balancing customer preferences with SEO, usability, and accessibility best practices. - Address customer questions, concerns, and escalations in a timely manner; build relationships that support long-term satisfaction and retention. - Ensure customers are successfully onboarded to all purchased products and services, including applicable tools, dashboards, and marketing services. - Maintain accurate project documentation, account notes, and communication records in internal systems. - Identify customer feedback, product improvement opportunities, and process gaps; share insights with appropriate internal teams. Qualifications - Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent professional experience. - 3–5 years of experience in project management, customer success, account management, implementation, or a related customer-facing role. - Proven ability to manage multiple projects simultaneously with strong attention to detail and organizational skills. - Strong customer communication skills — via Zoom, phone, and email — including the ability to lead meetings, present recommendations, outreach proactively, and manage expectations. - Comfortable working cross-functionally across creative, technical, marketing, sales, and customer-facing teams in a fast-paced environment. - Proactive, goal-oriented, and confident making decisions independently. Requirements - Familiarity with SEO/AIO, website strategy, digital marketing, branding, or user experience best practices is a plus. - Experience with project management tools (Taskray, Asana), CRM systems (Salesforce), website platforms (WordPress, Wix, Shopify), or digital marketing tools (GA4). - Legal industry experience is a plus. Benefits - Flexible PTO - 2 Company-Wide Mental Health Days - Parental Leave Programs - 401(k) with Company Match - Broad Equity Participation
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