Provenir Inc

Role Description Reporting to the Chief Product Officer, you will own day-to-day product management for Provenir's Credit Risk & Customer Management capabilities, with a particular focus on customer engagement and supporting our GTM activities. You will manage the full product value chain from concept through to commercial launch, acting as the primary Product Management voice for Credit Risk. This is a role for someone who combines deep credit risk domain knowledge with sharp product & commercial instincts - someone equally comfortable defining requirements with an engineering team, shaping a commercial proposition with sales leadership, and engaging directly with customers and prospects. This is a remote role with occasional travel to regional offices. What You'll Do - Commercial Engagement & Enablement - Enable Sales, Presales, and Customer Success teams to articulate and demonstrate the value of Provenir's Credit Risk capabilities with confidence and consistency. - Support the development of demo assets, messaging frameworks, and enablement materials that equip the field to win. - Contribute to GTM strategies that drive revenue growth across credit risk use cases - including originations, underwriting, portfolio management, and decision intelligence. - Support strategic customer engagements, upsell and cross-sell opportunities, and regional pipeline development as a subject matter expert. - Product Strategy & Roadmap - Own the roadmap and product requirements for Provenir's Credit Risk decisioning capabilities, driving prioritisation in line with market opportunity, customer need, and commercial objectives. - Conduct ongoing market research and competitive analysis to identify gaps, opportunities, and positioning advantages. - Develop a clear and differentiated product proposition that resonates with fintechs, banks, and financial institutions operating in the US and Canadian markets. - Define and track success metrics for the product, using data to inform roadmap decisions and demonstrate commercial impact. - Engineering & Delivery Collaboration - Work closely with engineering and design teams to translate market and customer requirements into well-defined functional and technical specifications. - Act as the connective tissue between commercial priorities and technical delivery - maintaining clarity on timelines, trade-offs, and dependencies for all relevant stakeholders. - Stakeholder Engagement - Build strong working relationships across Technology, Sales, Marketing, Finance, and Delivery - ensuring frequent, clear communication on timelines and priorities. - Engage directly with customers and prospects in North America to gather insight, validate direction, and strengthen Provenir's relationships with key accounts. Qualifications - 3+ years of Product Management experience, with at least 2 years in a B2B SaaS environment. - Strong domain knowledge in credit risk - including originations, underwriting, credit decisioning, or related areas within financial services. - Solid understanding of the financial services market, including the regulatory and competitive dynamics shaping credit risk technology adoption. - Experience translating customer and market insight into clearly defined product requirements and roadmap priorities. - Commercial instinct - able to connect product decisions to revenue outcomes and communicate value in business terms. - Strong technical grounding and a solid understanding of software development processes, APIs, and data-driven platforms. - Excellent communication and stakeholder management skills - comfortable engaging with engineers, executives, and customers in equal measure. - Bachelor's or Master's degree in a relevant field. Requirements - Experience with AI/ML-powered decisioning or risk analytics platforms (advantageous). - Familiarity with the broader Provenir product ecosystem or adjacent decisioning technology (advantageous). - Background spanning both product and go-to-market functions (advantageous). - Experience working in a high-growth or scale-up fintech environment (advantageous). Benefits - Comprehensive health and wellness plans. - Paid time off and company holidays. - Flexible and remote-friendly opportunities. - Maternity/paternity leave. Company Description Provenir is a global fintech company with offices across North America, the UK, and Singapore backed by talented teams across APAC, EMEA, and LATAM. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders.

Role Description Provenir is seeking an EMEA PreSales Team Lead who is a business thought leader and who will partner with the company’s customer-facing teams to sell Provenir’s risk-decisioning platform. The role of this consultant is to understand the customer’s business challenges and use expert knowledge of the Provenir solutions from a business and technical perspective to deliver a compelling proposition with strong emphasis on the value that can be delivered. In this role, you will establish yourself as a ‘go-to’ expert both internally and externally. This role plays a critical role in influencing new revenue growth by shaping solution strategies, enhancing win rates, and accelerating sales cycles and will partner closely with Sales, Product, Marketing, Professional Services, and Data Science teams. You will build and coach a high-performing team of Solutions Consultants while personally engaging in the region’s most strategic opportunities and executive-level customer engagements. Qualifications - 6+ years of experience in Solutions Consulting, Sales Engineering, Pre-Sales, or a related customer-facing role supporting enterprise software sales; experience in a SaaS environment strongly preferred. - 1+ years of leadership experience (people leadership and/or player-coach leadership) with demonstrated success developing and scaling high-performing teams. - Demonstrated experience in financial services and risk domains (e.g., credit risk, fraud prevention, AML/financial crime, sanctions, onboarding/KYC, customer management, collections, and/or payments). - Strong ability to translate business requirements into solution architectures, including data flows, integration patterns (REST APIs), and cloud deployment considerations. - Proven ability to lead complex, multi-stakeholder sales cycles, facilitate executive-level workshops, and articulate business value to technical and non-technical audiences. - Excellent written and verbal communication skills, including strong documentation quality (e.g., discovery summaries, solution blueprints, evaluation plans, and RFP responses). - Strong planning and organizational skills; ability to manage competing priorities across multiple opportunities and teams. - Bachelor’s degree in Business, Computer Science, Mathematics, Engineering, or a related discipline (or equivalent experience). - Fluency in English and French and ideally Spanish are advantageous. Requirements - Partner with EMEA Sales Leadership to define pre-sales strategy for pipeline coverage, account planning, and execution on strategic opportunities; align Solutions Consulting capacity to business priorities. - Lead customer discovery to uncover business objectives, pain points, decisioning requirements, and success metrics across the customer lifecycle (onboarding, fraud, credit risk, compliance, and customer management). - Deliver compelling, executive-ready storytelling demonstrations, presentations, and workshops that translate Provenir capabilities into measurable business value, ROI, and differentiation. - Act as the executive technical sponsor for must-win opportunities; building credibility and trust with C-level executives and senior risk/compliance leaders; confidently navigate objections, competitive comparisons, and complex procurement processes. - Own solution architecture and design workshops that define target-state decisioning workflows, data and integration requirements, operating model considerations, and implementation approach. - Support technical evaluations (POCs/pilots) with clear success criteria, project plans, and exit recommendations; ensure evaluations are purposeful, time-boxed, and aligned to business outcomes. - Drive and review RFP/RFI responses and proposal content, coordinating subject matter experts across Product, Engineering, Data Science, GAI, and Security/Compliance. - Partner with Data Science teams to align client needs with AI/ML capabilities (e.g., model strategy, governance, champion-challenger, and MLOps considerations) and to shape an end-to-end decision intelligence narrative. - Collaborate closely with Professional Services/Customer Success to ensure a seamless handoff, clear scope assumptions, and alignment between the proposed solution and delivery plans. - Represent Provenir as a thought leader through webinars, conferences, customer roundtables, and partner events; stay current on EMEA regulatory expectations and market trends in credit risk, fraud, AML, sanctions, and financial crime. - Build, lead, and develop a high-performing EMEA Solutions Consulting team, including hiring, onboarding, coaching, performance management, and career development; establish succession plans and a strong team culture. - Define and continuously improve the Solutions Consulting engagement model: discovery standards, demo and workshop frameworks, POC qualification and governance, and reusable value-realization assets to scale impact. - Think about resourcing supply and demand over a longer-term plan including succession planning, holiday and career progression. - Oversee and continuous process improvements including demo environments, reference architectures, and content libraries; ensuring assets are accurate, secure, and aligned to target verticals and use cases. - Establish operating cadence and performance metrics (e.g., win-rate influence, technical win rates, sales-cycle acceleration, pipeline coverage, utilization, customer feedback) and ensure consistent activity reporting. - Work with Sales and Revenue leadership to prioritize opportunities, assign resources, and manage trade-offs; maximizing impact of pre-sales investments across the region. - Develop and deploy enablement programs and training curricula for Solutions Consulting (and adjacent field teams) aligned to evolving product capabilities, competitive landscape, and go-to-market motions. - Partner with Product Management, Engineering, Marketing, and Customer Success to provide structured feedback from the field, competitive intelligence, and requirements that influence roadmaps and messaging. - Champion collaboration and knowledge sharing across global Solutions Consulting teams to drive consistent quality and accelerate global learning. Benefits - Comprehensive health and wellness plans. - Paid time off and company holidays. - Flexible and remote-friendly opportunities. - Maternity/paternity leave. Additional Information - Travel: 25–50% (short-notice travel across EMEA and occasional global travel as needed). - Languages: English, French (Mandatory), Spanish (Preferred).

Role Description We are looking for a data-driven Paid Media Manager to play a key role in our transition from a campaign-led acquisition model to a full-funnel Growth Marketing approach. This role goes beyond traditional paid media execution. You will be responsible for building, optimising, and scaling high-performing paid media programs across Google Ads, Microsoft Ads, and LinkedIn Ads, with a strong focus on pipeline contribution, conversion quality, and revenue impact. You will work cross-functionally with Content, Marketing Operations, Field Marketing, Product Marketing, Business Development, and Sales to ensure paid media is fully integrated into multi-touch, multi-stakeholder B2B journeys. This is an opportunity to be part of a strategic transformation in how marketing drives business growth. You will play a key role in building a scalable, full-funnel paid media engine, directly contributing to pipeline and revenue in a complex B2B environment. Responsibilities - Strategy and Execution - Plan, execute, and optimise paid media campaigns across Google Ads (Search, Display, YouTube), Microsoft Ads, LinkedIn Ads and potentially test new paid acquisition channels. - Drive a continuous testing roadmap, including audience targeting, messaging and creative, bidding strategies, funnel-stage alignment. - Partner with the website and content teams to design and execute landing page A/B tests to improve conversion rates and user experience. - Apply a test-and-learn approach, using insights to inform scalable growth strategies. - Performance and Data Analytics - Track, analyse, and report on performance across the full funnel, including: CTR, CPC, CPL, conversion rates, pipeline contribution and influenced revenue. - Identify optimisation opportunities based on data insights and user behaviour. - Contribute to multi-touch attribution analysis and campaign performance evaluation. - Experience in report creation within Salesforce would be highly beneficial. - A strong understanding of the full sales cycle, and how paid-generated leads contribute to conversion at the account level, is essential. - Audience Segmentation and Targeting - Develop and refine audience strategies based on industry, geography and account targeting, funnel stage and engagement signals. - Support Account-Based Marketing (ABM) initiatives through paid media execution and personalisation. - Collaboration and Alignment - Work closely with Marketing Operations (tracking, attribution, CRM integration). - Sales teams (lead quality feedback, pipeline insights). - Content and Product Marketing (messaging and positioning). - Ensure alignment between paid media efforts and broader growth marketing initiatives. Qualifications - 5–8+ years’ experience in paid media management, ideally in B2B or enterprise environments. - Proven hands-on expertise in Google Ads, Microsoft Ads and LinkedIn Ads. - An interest in testing new acquisition channels such as Reddit Ads, Quora Ads, and ChatGPT Ads, among others. - Demonstrated ability to optimise campaigns beyond lead generation, focusing on quality, pipeline, and revenue outcomes. - Strong analytical skills with the ability to translate data into actionable insights. - Experience working with marketing automation and CRM platforms (Salesforce and/or Pardot highly beneficial). - Understanding of multi-touch attribution models. - Background in B2B enterprise SaaS, fintech, or complex sales environments. - Experience supporting long sales cycles and multi-stakeholder buying journeys. Desirable Skills and Experience - Familiarity with account-based marketing (ABM) strategies. - Experience collaborating across international markets and multi-language campaigns. Key Competencies - Data-driven and highly analytical mindset. - Strong experimentation and optimisation approach. - Commercial awareness and focus on revenue impact. - Ability to operate both strategically and hands-on. - Collaborative and cross-functional working style. Benefits - Comprehensive health and wellness plans. - Paid time off and company holidays. - Flexible and remote-friendly opportunities. - Maternity/paternity leave.

Role Description We are seeking an experienced Marketing Lifecycle Manager to play a central role in our transition to a full-funnel Growth Marketing model. This is a strategic and executional role, responsible for designing and delivering data-driven, multi-touch lifecycle programs that engage prospects and customers across long, complex buying journeys. You will own the marketing automation ecosystem, leveraging Salesforce/Pardot to build sophisticated segmentation, personalised campaigns, and measurable lifecycle strategies that directly contribute to pipeline progression, revenue growth, and customer expansion. Working closely with the Head of Growth Marketing, Marketing RevOps, Field Marketing, and BDRs, you will ensure that all campaigns are connected, contextual, and aligned with regional and account-level strategies. Responsibilities - Lifecycle Strategy and Campaign Development - Design and implement end-to-end lifecycle marketing strategies across prospect nurturing, opportunity acceleration, customer onboarding, retention, and expansion. - Translate field marketing briefs into structured, multi-touch campaigns aligned with market-specific strategies and business priorities. - Build non-linear, multi-step engagement journeys that reflect complex B2B buying processes. - Email Marketing and Marketing Automation - Own the strategy, execution, and optimisation of email marketing programs across the full funnel. - Build and manage automated nurture journeys in Salesforce/Pardot, tailored by lifecycle stage, role/persona, industry and region, engagement signals. - Develop personalised, behaviour-driven communications to increase engagement and conversion quality. - Ensure best practices in deliverability, compliance, and performance optimisation. - Segmentation, Personalization and Audience Analytics - Define and maintain advanced segmentation frameworks across the database. - Leverage behavioural, firmographic, and engagement data to: - Build highly targeted audiences. - Deliver personalised campaign experiences. - Analyse user behaviour across touchpoints to identify: - Engagement patterns. - Drop-off points. - Opportunities for optimisation. - Performance Measurement and Reporting - Own campaign performance tracking and reporting within Salesforce/Pardot. - Develop and maintain lifecycle reporting frameworks reflecting the complexity of the sales cycles and the contribution of leads to accounts’ conversion. - Provide actionable insights to optimise campaigns and inform broader growth strategies. - Experimentation and Optimization - Lead a structured A/B testing programme across: - Email content, subject lines, and formats. - Journey structures and timing. - Audience segmentation strategies. - Website LPs for paid and organic traffic. - Apply a test-and-learn approach to continuously improve performance and drive compounding growth. - Cross-channel Collaboration - Work closely with: - Paid Media Manager to align acquisition and nurture strategies. - UI Designer and Website Manager to optimise conversion paths and content journeys. - Field Marketing to localise and adapt campaigns to regional needs. - Sales teams to align on lead quality, engagement, and pipeline progression. - Ensure lifecycle programs are fully integrated into the content marketing calendar. - Work with SEO and content to create engaging website content across the sales cycle based on the knowledge of the audience. Qualifications - 10+ years of experience in email marketing and lifecycle marketing, ideally in B2B environments. - Proven expertise in Salesforce and Pardot, including: - Campaign setup and automation workflows. - Advanced reporting and performance analysis. - Strong experience in audience segmentation and personalised campaign execution. - Demonstrated ability to design and manage complex, multi-touch nurture journeys. - Proven experience with A/B testing and continuous optimisation frameworks. - Strong analytical skills, with the ability to translate data into actionable insights. - Focus on revenue impact. - Experience working across multiple digital channels within integrated campaigns. Desirable Skills and Experience - Background in B2B enterprise SaaS, fintech, or similarly complex industries. - Experience managing long sales cycles with multiple stakeholders and decision-makers. - Familiarity with account-based marketing (ABM) strategies. - Experience working across international markets and multi-language campaigns. - Understanding of multi-touch attribution and revenue-focused marketing metrics. Benefits - Comprehensive health and wellness plans. - Paid time off and company holidays. - Flexible and remote-friendly opportunities. - Maternity/paternity leave. Company Description At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.

Role Description The Customer Success Manager (CSM) at Provenir plays a pivotal role in ensuring that customers derive maximum value from our AI-powered risk decisioning platform. The CSM is responsible for driving customer retention, satisfaction, and expansion by building strong relationships, managing onboarding, and guiding clients through their entire lifecycle. In addition to providing proactive support, the CSM will focus on defending their recurring revenue baseline (MRR/ARR), identifying upsell and cross-sell opportunities, and ensuring measurable business outcomes. The variable compensation for this role will be performance-based, tied to customer retention (defending revenue baseline) and growth. The role will be recognized by identifying opportunities for expansion that will be handed over to the Account/Sales Executive. Key Responsibilities - Customer Success Execution: - Lead the onboarding process for new customers, ensuring smooth implementation and that the new customers understand how to leverage Provenir’s solutions effectively from day one. - Build and nurture long-term relationships with assigned customers, serving as their trusted advisor throughout their lifecycle. - Proactively manage customer health, identify risks, and take corrective actions to prevent churn. - Serve as the voice of the customer within Provenir, ensuring their feedback is heard and incorporated into product and service improvements. - Collaborate closely with Sales, Marketing, Product, and Support teams to ensure a unified approach to customer success. - Educate customers on product adoption and new features to maximize their return on investment. - Track and report on customer health, product adoption, and engagement metrics to identify potential risks and opportunities for growth. - Growth and Revenue Defence: - Identify and capitalize on upsell and cross-sell opportunities within your customer base by understanding their evolving needs and aligning Provenir’s expanded offerings to those needs. - Conduct Quarterly Business Reviews (QBRs) with clients, showing value delivered and growth potential. - Focus on retaining Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) by ensuring customers renew their contracts and are satisfied with their ongoing experience. Benefits - Comprehensive health and wellness plans. - Paid time off and company holidays. - Flexible and remote-friendly opportunities. - Maternity/paternity leave. Company Description Provenir is a global fintech company with offices across North America, the UK, and Singapore backed by talented teams across APAC, EMEA, and LATAM. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth. At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.

Role Description The Business Development Representative is an inside sales position responsible for researching target companies, identifying relevant individuals at those businesses, acquiring contact details, and contacting them with personalized messaging to generate and qualify new business leads. Once a lead is established, they will handle transitioning the lead to our sales network. - Develop and nurture prospect organizations within the financial services industry. - Conduct a needs analysis to determine a prospect’s pain points and key objectives. - Thrive in an accountable, quota-driven sales culture. - Research all available resources (e.g., LinkedIn Sales Navigator, Zoominfo, Salesforce, Apollo) to improve and increase our leads database. - Demonstrate the ability to engage with "C" level B2B relationships. - Manage and update data for new and prospective clients in Salesforce. - Collaborate with Marketing on campaigns and events to maximize value from investments. - Participate in weekly sales team meetings and brief the Sales team before calls. - Exhibit organized and effective communication and listening skills. - Be self-motivated and a team player. Qualifications - BS in Business Management, Finance, Computer Science, or any related field preferred. - 2+ years of experience in business development and lead generation. - B2B background in Fintech and/or financial services highly preferred. - Demonstrated experience in enterprise-wide solution sales to banks, lenders, and fintech. - A 'hunter' mentality with a proactive approach to generating new business leads. - Efficient, process-driven business acumen with excellent written and verbal communication skills. - Experience in maintaining and expanding a Salesforce CRM database. - An active LinkedIn account and strong social selling skills. Requirements - Ability to understand complex technology and convey messaging to a range of prospects. Benefits - Comprehensive health and wellness plans. - Paid time off and company holidays. - Flexible and remote-friendly opportunities. - Maternity/paternity leave. Company Description Provenir is a global fintech company with offices across North America, the UK, and Singapore, backed by talented teams across APAC, EMEA, and LATAM. We help fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders.

Role Description This is a commercially significant hire. You will be the Data Science business partner for Spain and the Ibero-America region, working directly with clients to shape and deliver high-impact solutions in fraud, credit risk, and collections. You will also contribute to EMEA engagements where your expertise is the right fit. This is not a back-room modelling role. You will be in front of clients, understanding their business challenges, designing solutions that create measurable value, and communicating that value clearly to senior stakeholders. You will also support the commercial pipeline, partnering with Sales and Solutions Consulting to shape opportunities and win new business. Reporting to the Head of Data Science within GAI, you will have the backing of a strong global practice and the platform to build a reputation in one of our most strategically important regions. This is a remote role, but you must be based in Madrid, Spain. Occasional travel may be required for regional team meet-ups and client meetings. Your Responsibilities 🚀 - Client Delivery & Consultancy: - Engage directly with clients, including at senior and C-suite level, to diagnose business challenges and design data science solutions with clear, quantified business value. - Lead delivery of fraud, credit risk, and collections analytics projects from scoping through implementation, on time and within scope. - Communicate technical solutions and outcomes to non-technical audiences, including senior client stakeholders and executive sponsors. - Commercial Support: - Partner with Sales and Solutions Consulting during the commercial cycle, shaping proposals, contributing to statements of work, and providing technical credibility in client conversations. - Help identify and qualify data science opportunities across the region, including proactively surfacing expansion opportunities within existing accounts. - Technical Execution: - Identify, source, and prepare data to enable the development, calibration, and deployment of state-of-the-art AI/ML models across the credit lifecycle. - Stay current on emerging data science trends and techniques; propose high-leverage innovations that strengthen Provenir's competitive position. - Contribute to analytical strategy and product development with expert input grounded in real client experience. - Team Leadership & Standards: - Mentor and coach Data Scientists within the region, raising standards of technical delivery and client consultancy. - Operate effectively in ambiguity, pivoting fluidly between hands-on problem solving and high-level roadmapping as business needs demand. Qualifications - 7+ years in a data science role, with hands-on expertise in supervised and unsupervised ML methods. - Domain expertise in at least one of: fraud detection, credit risk management, or collections analytics. - Demonstrated B2B client-facing experience, confident engaging senior stakeholders on ML products and their business value. - Strong commercial instinct: ability to frame, estimate, and communicate ROI on data science initiatives. - Strong data wrangling skills: merging, cleansing, sampling, and preparing complex datasets. - Exceptional communication skills and the ability to build trust across technical and non-technical audiences. - Fluent in Spanish and English. Requirements - Although not essential, it would be great if you also have any of these strengths: - Experience drafting project proposals and statements of work. - Demonstrated track record of leading data science projects and raising standards of those around you. - MLOps best practices: CI/CD, pipeline orchestration, model monitoring. - Industry experience in auto finance or telco financial services. - Portuguese language skills (Brazilian or European). Interview Process 💬 - Recruiter Screen - understanding your background, motivations, and any questions you have about the role. - Technical Challenge - a take-home task representative of the problems you will work on. - Technical Interview - deep-dive with Data Science colleagues. - Commercial Interview - business and behavioral conversation with senior GAI leadership. Benefits - Comprehensive health and wellness plans. - Paid time off and company holidays. - Flexible and remote-friendly opportunities. - Maternity/paternity leave. Company Description Provenir is a global fintech company with offices across North America, the UK, and Singapore backed by talented teams across APAC, EMEA, and LATAM. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders.

Role Description This is a fraud domain role first. Data science is your toolkit, not your identity. - Own fraud detection strategy for our profiling engine. - Develop models and shape detection logic. - Work directly with clients to understand their fraud problems and translate them into solutions. - Engage with risk teams at financial services organizations. - Run iterative model development before handing production-ready specs to engineering. - Be the fraud expert in every room. Qualifications - Deep knowledge of fraud typologies: synthetic identities, first-party fraud, fraud rings, mule accounts. - Proven track record deploying fraud models into production environments. - Strong Python and ML framework experience. - Solid understanding of MLOps: deployment, monitoring, challenger models, performance decay. - Experience working with real-world fraud data and messy identity information. - Comfortable being the fraud authority in the room, without a playbook handed to you. Requirements - Built fraud detection models in production. - Knowledge of synthetic identity fraud in the data. - Experience managing the false positive problem and understanding the commercial pressure that comes with it. - Ready to own a function as the fraud expert that everyone else relies on. Benefits - Comprehensive health and wellness plans. - Paid time off and company holidays. - Flexible and remote-friendly opportunities. - Maternity/paternity leave. Company Description Provenir is a global fintech company with offices across North America, the UK, and Singapore backed by talented teams across APAC, EMEA, and LATAM. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders.

Role Description Provenir has created a brand new role to build something that doesn't yet exist inside our business: a dedicated R&D function at the crossroads of data science, product, and engineering. You'll sit within our Product function, working in close partnership with Data Science and Engineering. You'll own your workstream end to end from research insight through to product roadmap recommendation, no handoffs. If you do your best work inside well-defined processes with a long onboarding runway, we'd rather you knew that upfront. But if you've always sat awkwardly between the academic and the commercial, if great research going nowhere frustrates you, if you've been waiting for a role that asks you to do both, keep reading. What You'll Do - Lead original research into new AI capabilities: Generative AI, Agentic AI, Machine Learning focused on what Provenir should build next - Turn research into concrete product recommendations the business can act on - Talk to customers and internal experts to surface unmet needs before they show up in the data - Collaborate with engineering and data science peers to move ideas from research into reality - Own the product narrative around your workstream, from first hypothesis through to roadmap Qualifications - A strong academic foundation in data science: Masters, PhD, or equivalent applied research experience - Real, hands-on commercial data science experience, not purely theoretical - Practical exposure to Generative AI, Agentic AI frameworks, or advanced Machine Learning - The ability to make credible recommendations even when the data picture isn't perfectly clean Requirements - Think in problems before solutions: business needs first, science second - Own a product workstream without a PM translating for you - Have an instinct for what customers need, not just what the numbers show - A self-starter: you add value before anyone has to ask - Equally comfortable in a strategic conversation and a deep technical one, able to switch between them in the same meeting - Energised by fast-scaling environments, not exhausted by them - Clear and confident communicating with engineers, customers, and leadership alike - Excited by what this role doesn't have yet, rather than unsettled by it Benefits - Comprehensive health and wellness plans - Paid time off and company holidays - Flexible and remote-friendly opportunities - Maternity/paternity leave Company Description Provenir is a global fintech company with offices across North America, the UK, and Singapore backed by talented teams across APAC, EMEA, and LATAM. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders.

Role Description We're seeking a Senior DevOps Engineer to architect and evolve our next-generation cloud platform. In this role, you will move beyond standard automation to lead the technical vision for our infrastructure, driving developer velocity and system resilience through an AI-first operational mindset. You will act as a hands-on technical authority, bridging the gap between complex product requirements and robust GitOps-driven, AIOps-enabled operational design. What You Will Do - Architect & Innovate: Own the technical roadmap for our AWS ecosystem, transitioning from standard automation to a self-service, AIOps-driven platform model that empowers our engineering and QA teams using modern GitOps workflows. - Scale Kubernetes Operations: Direct the evolution of our EKS and K8s environments, focusing on advanced orchestration (ArgoCD), mTLS security, and intelligent scaling using tools like Cast.ai. - Modernize CI/CD: Manage and optimize a world-class delivery pipeline—transitioning from Jenkins toward cloud-native solutions like AWS CodeBuild and Step Functions—to ensure seamless, secure deployments across our entire data and software lifecycle. - Integrate AIOps & Agentic Tooling: Leverage AI-assisted development tools like Cursor and AIOps strategies to implement self-healing infrastructure, proactive anomaly detection, and autonomous pipeline optimizations. - Drive Data Infrastructure: Support large-scale data environments involving Kafka, Druid, and Athena, ensuring high availability and performance for complex data pipelines. - Strategic Collaboration: Partner with Solution Architecture, Product Management, and Engineering leadership to align infrastructure capabilities with business growth and product innovation. - Performance Engineering: Implement sophisticated observability and cost-optimization strategies using Grafana and CastAI to maintain a lean, high-performing cloud footprint. Qualifications - 8–10+ years in DevOps/SRE roles, with a proven track record of managing highly agile, large-scale environments. - Familiarity with GitOps principles and a passion for applying AI/ML to operations to reduce noise and MTTR. - Bachelor’s Degree in Computer Science, Engineering, or equivalent practical experience. - Demonstrated ability to remove technical roadblocks, provide architectural guidance to peers, and foster a culture of innovation. - Ability to articulate complex technical concepts to both technical and non-technical stakeholders. Benefits - Comprehensive health and wellness plans. - Paid time off and company holidays. - Flexible and remote-friendly opportunities. - Maternity/paternity leave. Company Description Provenir is a global fintech company with offices across North America, the UK, and Singapore backed by talented teams across APAC, EMEA, and LATAM. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth.