• Maintain lease databases • Obtain portfolio information • Report to clients and other JLL teams • Administrative support – documents, scans, letters collection • Documents/Invoices tracking in appropriate tools • Documents/Invoices upload into the system/local drive/Sharepoint • Performing database updates/clean ups based on instruction

• Independent implementation of ORBIS applications with a focus on patient administration • Implementation of business process workflows • Administration of processes from the administrative registration of outpatient and inpatient patients through cost verification, billing preparation and claims/billing processing to administrative statistics • Successfully implement process optimizations in collaboration with clients • Design forward‑looking hospital workflows as part of a team

• Ensure all ASHA Continuing Education Board requirements and procedures are followed • Serve as the primary contact between Lingraphica and ASHA • Interact directly with external speech-language pathologists • Audit and confirm course rosters • Respond to inquiries and audits from ASHA and other CE governing bodies in a timely manner • Generate and report course completions and promotional materials • Maintain an organized system for required file maintenance • Support the LMS platform (troubleshooting, support, and maintaining monthly self-study offerings)

• Accountable for assigned dealers and work involved with assigned claim completion. • Maintain positive communications and interactions with staff at dealerships, manufacturers, and WPI. • Maintain and update account specifics and handling requirements to ensure backups for accounts are provided with knowledge of account requests. • Maintain accurate records of claims throughout all steps of the process, updating claim notes with accurate detail. • Respond to communications timely within WPI expectations. • Punctual dependability, you’re considered the first contact for your accounts. • Use internal reporting to reconcile work weekly and monthly. • Analyze problems, identify trends, and report issues that are affecting the efficiency of claim processing for each assigned account, including proper accounting procedures and communicating with management instances of re-occurring customer guidance. • Assist in providing input towards creating and implementing any Action Plan or strategy to improve warranty processes for customers. • Communicate training or resources needed as required to execute responsibilities efficiently. • Self-Report all issues identified. • Review all warranty repair orders for accuracy and compliance, communicating any inconsistencies noted with customers as necessary. • Communicate with dealers as needed, including helping them with questions or issues. • Follow WPI Policy and Procedures for all claim handling. • Other duties as assigned.