• Accountable for assigned dealers and work involved with assigned claim completion. • Maintain positive communications and interactions with staff at dealerships, manufacturers, and WPI. • Maintain and update account specifics and handling requirements to ensure backups for accounts are provided with knowledge of account requests. • Maintain accurate records of claims throughout all steps of the process, updating claim notes with accurate detail. • Respond to communications timely within WPI expectations. • Punctual dependability, you’re considered the first contact for your accounts. • Use internal reporting to reconcile work weekly and monthly. • Analyze problems, identify trends, and report issues that are affecting the efficiency of claim processing for each assigned account, including proper accounting procedures and communicating with management instances of re-occurring customer guidance. • Assist in providing input towards creating and implementing any Action Plan or strategy to improve warranty processes for customers. • Communicate training or resources needed as required to execute responsibilities efficiently. • Self-Report all issues identified. • Review all warranty repair orders for accuracy and compliance, communicating any inconsistencies noted with customers as necessary. • Communicate with dealers as needed, including helping them with questions or issues. • Follow WPI Policy and Procedures for all claim handling. • Other duties as assigned.

• Administer, configure, and optimize Oracle Primavera Cloud in support of USACE PROMIS project and portfolio management needs. • Support user provisioning, workflows, dashboards, reporting, and routine system administration activities. • Provide project controls and scheduling support, including validation of schedule data, business rules, and reporting outputs aligned with project delivery requirements. • Assist with integrations, data exchanges, testing, defect resolution, release readiness, and production support. • Coordinate with functional, technical, and stakeholder teams to address issues, improve workflows, and support operational adoption. • Develop user guidance and training support materials to help enable effective use of PROMIS and Primavera-related processes.

Role Description The Systems & Network Admin Specialist - Physical Security supports and maintains the organization’s IT infrastructure and physical security technology environment. This role helps administer network systems, surveillance platforms, access control systems, and intrusion detection tools to ensure critical systems remain secure, available, and performing as expected. - Support network administration: Assist with the administration and maintenance of network infrastructure, including switches, firewalls, VPNs, and related systems. - Maintain physical security platforms: Administer and support CCTV/video management systems, access control systems, and intrusion alarm platforms. - Monitor and troubleshoot systems: Monitor system and network performance, configure and troubleshoot network connectivity for security devices including VLANs, DHCP, DNS, IP addressing, and PoE, and escalate complex problems as needed. - Support device deployment: Assist with installation, configuration, testing, and deployment of cameras, badge readers, controllers, and alarm devices. - Perform updates and maintenance: Complete software updates, firmware updates, patching, and routine maintenance activities to support system availability. - Manage access and documentation: Support user access administration, permissions, audits, and maintain documentation for configurations, processes, and procedures. - Coordinate projects and support: Participate in infrastructure and physical security projects, upgrades, migrations, compliance activities, and coordinate issue resolution with vendors and internal partners. Qualifications - Bachelor’s degree or equivalent experience - 2+ years of related experience in systems administration, network support, IT infrastructure, or physical security technology - Working knowledge of TCP/IP networking concepts, including VLANs, DHCP, DNS, IP addressing, and PoE - Familiarity with enterprise video surveillance, access control, and alarm management systems - Understanding of infrastructure and cybersecurity fundamentals Requirements - Strong troubleshooting and customer support skills - Clear communication in writing and verbally - Ability to work collaboratively in a team environment - Effective prioritization in a fast-paced environment - Sound judgment within established procedures Benefits - Medical, dental, and vision insurance - Life and short- and long-term disability coverage - 401(k) retirement savings plan with company match - Flex vacation with accruals up to 96 hours for the first year of employment - Two (2) floating holidays per year - Paid sick leave* - Six (6) paid company holidays - Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave - Additional wellness and employee assistance programs

• Establishes and maintains construction loan accounts and administers construction loan draws. • Performs the builder approval process and builder setup. • Supports clients and builders with the construction loan and the modification process through the closing of the secondary market loan. • Monitors and provides approval of Construction Perm loans before and at closing. • Processes pre-closing on construction loans by reviewing documents such as construction contracts, plans, specs, site plans, title work, Construction and Repair forms, etc. • Reviews and files recorded documents for accuracy after closing. • Creates a full workup of inspections of property throughout the construction phase. • Approves documents such as Builders Risk, Builder Liability, Flood Insurance, Notice to Owners, Lien Waivers, Notice of Commencements, Foundation Surveys, etc. • Processes final draws and facilitates modifications. • Utilizes reports and data to monitor workload and loan status. • Oversees the extension of Notice of Commencements. • Processes extensions of the interest-only term of Construction Perm loans. • Provides support to the Home Builder Approval Program. • Collaborates with Borrowers and Builders about inquiries. • Monitors past due Construction Perm loans. • Maintains confidentiality. • Completes required BSA/AML training and other compliance training as assigned. • Performs any other related duties as required or assigned.