WPI

• Accountable for assigned dealers and work involved with assigned claim completion. • Maintain positive communications and interactions with staff at dealerships, manufacturers, and WPI. • Maintain and update account specifics and handling requirements to ensure backups for accounts are provided with knowledge of account requests. • Maintain accurate records of claims throughout all steps of the process, updating claim notes with accurate detail. • Respond to communications timely within WPI expectations. • Punctual dependability, you’re considered the first contact for your accounts. • Use internal reporting to reconcile work weekly and monthly. • Analyze problems, identify trends, and report issues that are affecting the efficiency of claim processing for each assigned account, including proper accounting procedures and communicating with management instances of re-occurring customer guidance. • Assist in providing input towards creating and implementing any Action Plan or strategy to improve warranty processes for customers. • Communicate training or resources needed as required to execute responsibilities efficiently. • Self-Report all issues identified. • Review all warranty repair orders for accuracy and compliance, communicating any inconsistencies noted with customers as necessary. • Communicate with dealers as needed, including helping them with questions or issues. • Follow WPI Policy and Procedures for all claim handling. • Other duties as assigned.