Lingraphica

• Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests related to Educational Programs. • Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials. • Works to schedule consumers for Communication Coaching sessions. • Ensures device shipments arrive in time for hands on educational activities. • Monitors cancellations and works with SLPs on rescheduling of scheduled activities. • Multi-tasks and successfully executes projects under a heavy workload, tight deadlines and changing conditions. • Coordinates loaner device recall when device demos /webinars have concluded. • Triages opportunities and customer issues and transfers to the appropriate team member. • Creates LG accounts for external SLP users. • Performs University-specific tracking and procedures. • Offers exceptional customer service experience in every interaction consistent with Lingraphica's core values. • Collaborates with the Clinical Educators when needed for specific projects. • Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs. • Coordinates logistics and plans education events. • Follows up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs.

• Submits shipping requests to order loaner devices • Assigns template requests • Monitors team Inbox and creates device update requests • Runs playbook for Transfer Progress • Uses HubSpot CRM to track and complete assigned tasks and document all relevant information • Prioritizes responsibilities and proactively follows up on tasks

• Serve as the primary point of contact for customers during the pre-trial phase of the Lingraphica At-Home AAC device trial • Educate caregivers, individuals with communication disorders, and clinicians on the benefits of Lingraphica’s offerings • Ensure monthly intake goals are met or exceeded • Guide clients and their support persons through the beginning stages of the consumer-sales process • Provide engaging and comprehensive AAC device demos to consumers • Complete trial coordination calls with clients • Ensure documentation of all customer interactions within the company CRM

• Administer and maintain product tooling (e.g., Aha!, Amplitude, Jira, Maze), ensuring consistent adoption, data quality, and effective workflows • Partner with compliance and external consultants to support FDA design controls, documentation standards, and audit readiness • Build and maintain repeatable workflows for regulatory and R&D documentation processes • Build and maintain product dashboards and scorecards, partnering with Data Analyst to ensure data is accurate, current, and accessible to stakeholders • Identify data and instrumentation gaps and partner with Engineering and Systems teams to address them • Onboard new Product team members to tools, reporting, and operational workflows • Coordinate cross-functional operational activities required for product releases, ensuring readiness across documentation, training, and support • Maintain release readiness checklists and track dependencies, surfacing risks to Product and Engineering leadership • Coordinate operational initiatives that span multiple teams or lack a clear owner • Partner with Product team, PMM and Agile Coach to surface operational inefficiencies and recommend improvements to Product leadership • May be required to perform other duties as assigned.

Role Description The Senior Manager, Employee Experience leads initiatives that shape and sustain a high-performing, inclusive, and engaging workplace. This role serves as a strategic partner to leaders and employees, driving employee experience, employee relations, engagement, accessibility, and inclusion initiatives. Success in this role requires the ability to influence without direct authority, build buy-in across stakeholders, and translate employee feedback, workforce trends, and inclusion concepts into practical business solutions. Senior Manager supports employees at all levels, including partnering with the Executive Team in providing subject matter expertise and guidance. This individual helps leaders navigate employee relations issues, team effectiveness, reasonable accommodations, and workplace culture while balancing employee experience with business needs. Reporting to the VP, Human Resources, this role will also partner with Human Resources colleagues on initiatives. Responsibilities: - Culture & Engagement: - Cultivate a workplace culture aligned with Lingraphica’s Core Values of Action, Empowerment, Improvement, and Integrity. - Design and implement initiatives that strengthen engagement, trust, communication, belonging, and retention. - Partner with leaders to improve team effectiveness, psychological safety, and organizational culture. - Lead employee listening strategies including surveys, focus groups, and exit interviews. - Analyze workforce trends and translate feedback into actionable recommendations. - Employee Recognition: - Design and manage employee recognition programs aligned with company core values. - Partner with leadership to embed recognition into the day-to-day employee experience. - Monitor program effectiveness and recommend improvements based on employee feedback and participation trends. - Diversity, Equity & Inclusion: - Guide organization as an internal DEI, accessibility, and belonging subject matter expert, advising leaders and teams on inclusive practices; stay current on trends and Federal regulations. - Lead the DEI Workgroup, champion efforts and create opportunities for education and awareness. - Lead DEI strategy development. - Review policies and practices from a DEI lens, ensure compliance and make recommendations for improvement. - Build organizational understanding and buy-in by translating DEI concepts into practical business applications and employee experience outcomes. - Partner with leaders to integrate inclusive practices into employee engagement, talent development, performance management, and workplace culture. - Advise leaders on accessibility, neurodiversity, disability inclusion, and equitable workplace practices. - Employee Relations: - Serve as trusted advisor on conflict resolution, workplace behavior, reasonable accommodations, organizational change, and performance management. - Conduct investigations, manage grievances, and support resolution of workplace concerns. - Identify trends in employee relations issues and recommend solutions that improve employee experience and organizational effectiveness. - Facilitate mediation and trust-building efforts across teams. - Accessibility & Accommodations: - Lead the organization's reasonable accommodation process and partner with employees through the interactive process. - Develop resources and guidance related to accommodations, accessibility, and disability inclusion. - Support inclusive design of workplace practices, meetings, events, and employee experiences. - Other HR Support: - Partner with VP, Human Resources and team on strategy development for HR function that aligns with organizational & DEI objectives. - Collaborate with HR team on other initiatives as needed. Qualifications - Bachelor’s Degree in Business, Human Resources, Organizational Development or related field or equivalent combination of education and experience. - 7+ years of progressive HR with considerable experience in employee relations, DEI, accessibility, and engagement. - 3+ years’ experience at a management level, leading either projects or people. - Experience successfully designing and implementing Diversity, Equity & Inclusion initiatives in mid-sized organizations. - Experience designing and implementing employee recognition programs, and culture and engagement initiatives. - Experience conducting workplace investigations and managing complex employee relations matters. - Strong facilitation, coaching, conflict resolution, and stakeholder management skills. - Strategic thinker that is good at connecting the dots and making recommendations that get at the underlying issues. - Ability to build trust & psychological safety, navigate ambiguity, and influence at all levels of the organization. - Knowledge of employment law, ADA compliance, reasonable accommodations, and HR best practices. - Ability and willingness to travel by air within the U.S. for meetings approximately 2x / year. Other occasional travel may be needed if business needs arise. Preferred Qualifications - SHRM-SCP, SPHR, or DEI-related certification. - Experience supporting organizational change and workforce transitions. - Experience with Culture Amp, Lattice, or similar engagement platforms. - Experience with accessibility, neurodiversity, or disability inclusion initiatives. - Experience facilitating employee workgroups or employee resource groups. - Experience in remote or distributed work environments. Benefits - Competitive base pay. - Comprehensive benefits package. - Commitment to fostering an inclusive and supportive workplace.

• Ensure all ASHA Continuing Education Board requirements and procedures are followed • Serve as the primary contact between Lingraphica and ASHA • Interact directly with external speech-language pathologists • Audit and confirm course rosters • Respond to inquiries and audits from ASHA and other CE governing bodies in a timely manner • Generate and report course completions and promotional materials • Maintain an organized system for required file maintenance • Support the LMS platform (troubleshooting, support, and maintaining monthly self-study offerings)

• Designs, develops, tests, and maintains software for speech-generating devices and applications • Collaborates with cross-functional partners to deliver user-centered solutions • Writes clean, efficient, and well-documented code • Participates in code reviews, debugging, and troubleshooting across the technology stack • Contributes to automated and manual testing to ensure product quality • Supports production systems through bug fixes and performance improvements • Participates in Agile team ceremonies and continuous improvement efforts • Enhances internal tools, infrastructure, and engineering processes (e.g., CI/CD, documentation)

• The Part-Time HR Administrator provides administrative and operational support for the Human Resources function, helping ensure a positive employee experience and efficient HR processes. • Support onboarding, employee records management, compliance activities, learning and development administration, and various organizational initiatives. • Coordinate onboarding activities and new hire setup to ensure seamless employee experience. • Maintain employee personnel files and ensure documentation is accurate, complete, and compliant. • Support ongoing employee file audits and record retention practices. • Review resumes and assist with preliminary candidate screening activities. • Track and monitor Speech-Language Pathologist (SLP) licensure renewals and compliance requirements. • Provide administrative support for the Learning Management System (LMS), including user management, course assignments, and reporting. • Assist with scheduling, communications, and special projects as assigned. • Provide general administrative support to the HR team.

• Lead initiatives that shape and sustain a high-performing, inclusive, and engaging workplace. • Serve as a strategic partner to leaders and employees, driving employee experience, relations, engagement, accessibility, and inclusion initiatives. • Design and implement initiatives that strengthen engagement, trust, communication, belonging, and retention. • Guide the organization as an internal DEI expert, advising on inclusive practices and leading DEI strategy development. • Serve as trusted advisor on conflict resolution, workplace behavior, and organizational change.

• Administer and configure HubSpot CRM, working closely with Marketing, Sales, Customer Service, and Operations teams to meet evolving business needs. • Partner with cross-functional stakeholders to understand requirements and translate them into scalable CRM solutions. • Manage and maintain CRM objects, pipelines, properties, workflows, lists, reports, dashboards, and user permissions. • Ensure high data quality and integrity through routine audits, monitoring, and implementation of governance processes. • Investigate and resolve CRM issues related to properties, automation, reporting, and integrations; escalate complex issues as needed. • Manage incoming CRM-related requests through the ticketing system, meeting defined SLAs for response and resolution. • Develop and maintain internal documentation, standards, and best practices for CRM usage. • Enable and support end users through training, office hours, and ongoing system improvements. • Collaborate with engineering, analytics, and IT teams on integrations, data flows, and system enhancements. • Perform other duties as assigned.