Lingraphica

• Administer and configure HubSpot CRM, working closely with Marketing, Sales, Customer Service, and Operations teams to meet evolving business needs. • Partner with cross-functional stakeholders to understand requirements and translate them into scalable CRM solutions. • Manage and maintain CRM objects, pipelines, properties, workflows, lists, reports, dashboards, and user permissions. • Ensure high data quality and integrity through routine audits, monitoring, and implementation of governance processes. • Investigate and resolve CRM issues related to properties, automation, reporting, and integrations; escalate complex issues as needed. • Manage incoming CRM-related requests through the ticketing system, meeting defined SLAs for response and resolution. • Develop and maintain internal documentation, standards, and best practices for CRM usage. • Enable and support end users through training, office hours, and ongoing system improvements. • Collaborate with engineering, analytics, and IT teams on integrations, data flows, and system enhancements. • Perform other duties as assigned.

Role Description The Funding Verification Specialist is responsible for assessing and determining payment options, while also evaluating business viability, so that appropriate candidates may trial and procure a Lingraphica device. - Acquires insurance benefit coverage via phone or online portal - Interprets benefit coverage information to determine anticipated costs for clients - Uses discernment and judgment to verify the quality of the information provided by insurance companies - Assess business viability of each case by evaluating expected reimbursement, payer requirements, and overall likelihood of successful conversion prior to trial - Determines device trial funding options based on the patient’s insurance coverage - Recognize and identify potential coordination of benefits (COB) issues and proactively engage with the patient and/or care partner to gather information and resolve discrepancies - Reviews benefits for accuracy prior to sale - Clearly communicates funding options in our CRM and to other Lingraphica staff - Maintains accurate and complete documentation of all inquiries - Proactively communicates with team members regarding identified potential issues and concerns - Maintains patient records according to HIPAA and Medicare guidelines - Tracks and trends issues to aid the team in resolution and prevention of repeat problems - Completes all administrative functions, such as data entry, associated with sales activities in a timely manner and in accordance with established processes - Identifies and escalates priority issues and proactively follows up on tasks - Performs other duties and special projects as assigned Qualifications - Knowledge of insurance and funding sources for DME - Strong data entry and organizational skills with high attention to detail - Effective verbal and written communication skills with a professional, customer-focused approach - Ability to manage multiple priorities and maintain consistent performance in a fast-paced, routine-driven environment - Strong critical thinking and problem-solving skills, with the ability to assess risk and make informed decisions - Methodical and detail-oriented approach to gathering information and resolving issues - Sense of urgency with a proactive, solutions-oriented mindset and willingness to go above and beyond - Adaptability and willingness to take on new challenges with curiosity and openness to giving and receiving feedback - Compassion for individuals with disabilities and comfort communicating with clients with speech impairments Requirements - High School Diploma or GED, required - Associate's degree or equivalent combination of education and experience, preferred - 3 years healthcare or insurance related experience, required - 3 years customer service and/or administrative experience, preferred - Experience with Microsoft Office, TrueSight, Inovalon, or HubSpot, preferred Benefits - Paid Time Off (sick, personal, and vacation) - Paid Company Holidays - 401(k) Retirement Plan and Contribution - Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options - Employer Paid Life Insurance - Voluntary benefits such as Short and Long Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance - Stipends for health and wellness, home office setup and professional development - Paid Family Leave - Annual bonus program - Annual merit increases - Year-Round Flex Fridays - Discounts on travel, entertainment, home/pet/car insurance

• Responsible for implementing efficient code and designing solutions to enhance overall systems infrastructure • Assist development lead and product owners with task planning, estimation, scheduling, and staffing • Refine product technical requirements • Collaborate with other team members to produce team deliverables and meet deadlines • Mentor junior members of the team • Lead team meetings around design, best practices and technology • Perform peer code reviews for other team members • Remain current on new technologies and available vendor packages, including evaluating and making recommendations as necessary • Improve operations by conducting systems analysis and recommending changes in policies and procedures • Lead the design of software applications and deployment pipelines within the team

Company Description Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey. Job Description Responsibilities: Responsible for implementing efficient code and designing solutions to enhance overall systems infrastructure. Assist development lead and product owners with task planning, estimation, scheduling, and staffing. Refine product technical requirements. Collaborate with other team members to produce team deliverables and meet deadlines. Mentor junior members of the team. Lead team meetings around design, best practices and technology. Perform peer code reviews for other team members. Remain current on new technologies and available vendor packages, including evaluating and making recommendations as necessary. Improve operations by conducting systems analysis and recommending changes in policies and procedures. Lead the design of software applications and deployment pipelines within the team. Qualifications Requirements: Bachelor’s degree in Computer Science, Computer Engineering, or related field and two years of experience software development. Experience must include two years each of the following: Any specific technology stack; AWS cloud computing platform; building, deploying, and supporting a web/mobile application; CI/CD and software development design patterns; and working with automated testing frameworks for agile software development processes. Experience must include one year each of the following: validating Rest API calls using Postman; developing microservices with AWS services and Python; automating the Extraction, Transformation, and Loading (ETL) process and report generation; developing infrastructure, including security and compliance of managed servers in cloud; assisting with data related technical issues to support data infrastructure needs; performing architectural design and implementing end-to-end solutions for scalable and maintainable software systems. Experience may be gained concurrently. Position may work remotely. Additional Information Work Environment & Physical Demands  The incumbent primarily works remotely and is expected to maintain a safe, productive work environment with secure internet access. The ability to operate a computer with or without a reasonable accommodation is required. Travel  Travel to Princeton, NJ office or other U.S. locations required on occasion, up to 2x / year for team offsites and Annual Company Meeting.  Accommodations  To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Lingraphica and Pay Transparency At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $99,900 - $135,900 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. - Paid Time Off (sick, personal, and vacation) - Paid Company Holidays - 401(k) Retirement Plan and Contribution - Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options - Employer Paid Life Insurance - Voluntary benefits such as Short and Long Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance - Stipends for health and wellness, home office setup and professional development - Paid Family Leave - Annual bonus program - Annual merit increases - Year-Round Flex Friday’s - Discounts on travel, entertainment, home/pet/car insurance To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here! This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

• Conducts daily educational demos, clinical conversations, device service checks, webinars, and other education/training opportunities for clinical audiences with the goal of increasing knowledge, comfort and adoption of Lingraphica’s products and services • Conducts educational webinars and in-services for university programs • Consults with external clinicians on potential device trial candidates and guides them toward initiating a trial when appropriate • Stays current on all Lingraphica product and service updates • Maintains a strong awareness of AAC trends, research, and technology in the field • Suggests new content ideas and communicates customer feedback to relevant product and marketing teams • Learns and teaches a variety of educational courses containing clinical information relevant to AAC, aphasia, and/or other communication diagnoses and clinical challenges • Develops and nurtures relationships with prospective SLPs • Proactively helps identify and connect with SLPs interested in AAC continuing education • Helps develop education opportunities within new clinical settings (i.e., VAs, Home Health agencies, and Universities) • Coordinates with the team to ensure visibility and availability across various schedules and calendars • Reports weekly, monthly, and quarterly key performance metrics • Documents all customer interactions within the customer relationship management tool • Collaborates with the CEU team to create and deliver courses and supporting content • Adheres to the standards of the American Speech-Language-Hearing Association (ASHA) for providing Continuing Education courses • Conducts Spanish speaking post sale client training, as needed • Performs other duties as assigned

• Lead the planning and execution of conferences, trade shows, and large-scale events of varying sizes • Develop event timelines, presentations, booth schedules, and deliverables across teams • Collaborate with all cross-functional teams to inform Marketing of “happenings” to ensure proper promotion and marketing of activities • Play a key role in planning and organizing internal meetings and events, such as Annual Meeting and Team Offsites • Manage logistics including venues, registration, travel, lodging, and onsite operations • Communicate with vendors (AV, catering, rentals, venue staff, contractors) to ensure requirements are met • Own and supervise exhibitor and sponsor logistics (booth setup, branding assets, deliverables, session needs, etc.) • Track contracts, invoices, and payments for event-related vendors and suppliers • Maintain event planning documents, checklists, dashboards, and reporting tools • Responsible for attendee registration processes, confirmations, and troubleshooting • Initiate the development of attendee-facing communications including schedules, FAQs, and event updates • Oversee production and delivery of event materials such as signage, badges, swag, and printed collateral • Spearhead onsite event setup, staffing coordination, and vendor supervision • Monitor onsite attendee flow and provide customer service during the event • Troubleshoot issues in real time and escalate as needed to ensure smooth execution • Establish and lead post-event wrap-up including feedback collection, survey management, and reporting • Own post-event budget reconciliation and vendor closeout tasks • Document event learnings and update internal conference playbooks for continuous improvement

• Design high-quality visual assets for digital, print, and marketing initiatives (web, landing pages, ads, social, email, presentations, packaging, brochures, etc.) • Translate brand guidelines into compelling, consistent creative across all platforms • Collaborate with marketing, product, sales and leadership teams to develop creative concepts and campaigns • Lead projects from ideation through final production, managing multiple timelines and deliverables • Provide creative direction and feedback on designs to maintain brand excellence • Prepare files for print and digital production, ensuring technical accuracy • Stay current on design trends, tools, and best practices

The ideal candidate will be a highly skilled Graphic Designer with 5+ years of professional experience to help bring our brand to life across digital and print channels. This role requires a strong visual storyteller who can balance creativity with strategy, collaborate cross-functionally, and deliver polished work from concept to execution. Design high-quality visual assets for digital, print, and marketing initiatives (web, landing pages, ads, social, email, presentations, packaging, brochures, etc.) Translate brand guidelines into compelling, consistent creative across all platforms Collaborate with marketing, product, sales and leadership teams to develop creative concepts and campaigns Lead projects from ideation through final production, managing multiple timelines and deliverables Provide creative direction and feedback on designs to maintain brand excellence Prepare files for print and digital production, ensuring technical accuracy Stay current on design trends, tools, and best practices

The Conference and Events Specialist is responsible for planning and executing conferences as well as small to large-scale events, both internally and externally. This encompasses ideation through onsite delivery and post-event wrap-up. This role ensures event logistics run smoothly, cross-functional teams remain aligned, and all stakeholders, from internal departments to external partners, are informed and prepared at every stage. Lead the planning and execution of conferences, trade shows, and large-scale events of varying sizes Develop event timelines, presentations, booth schedules, and deliverables across teams Collaborate with all cross-functional teams to inform Marketing of “happenings” to ensure proper promotion and marketing of activities Play a key role in planning and organizing internal meetings and events, such as Annual Meeting and Team Offsites Manage logistics including venues, registration, travel, lodging, and onsite operations Communicate with vendors (AV, catering, rentals, venue staff, contractors) to ensure requirements are met Own and supervise exhibitor and sponsor logistics (booth setup, branding assets, deliverables, session needs, etc.) Track contracts, invoices, and payments for event-related vendors and suppliers Maintain event planning documents, checklists, dashboards, and reporting tools Responsible for attendee registration processes, confirmations, and troubleshooting Initiate the development of attendee-facing communications including schedules, FAQs, and event updates Oversee production and delivery of event materials such as signage, badges, swag, and printed collateral Spearhead onsite event setup, staffing coordination, and vendor supervision Monitor onsite attendee flow and provide customer service during the event Troubleshoot issues in real time and escalate as needed to ensure smooth execution Establish and lead post-event wrap-up including feedback collection, survey management, and reporting Own post-event budget reconciliation and vendor closeout tasks Document event learnings and update internal conference playbooks for continuous improvement May perform other duties as assigned

• Own the strategy, roadmap, and execution for a complex portfolio within our AAC speech-generating device ecosystem. • Define clear opportunity areas and measurable outcomes, connecting user needs, clinical insights, and business goals into a cohesive vision. • Track and anticipate trends in communication, accessibility, and assistive technology and translate them into actionable product strategy. • Serve as the senior product owner and a core member of the product trio (tech lead and product designer), providing clarity, prioritization, and product judgment. • Lead initiatives that cross multiple teams, user groups, or platforms (device, therapy, web/portal), ensuring coherence across the ecosystem. • Make thoughtful, timely decisions that balance user value, clinical impact, business priorities, technical feasibility, and regulatory considerations. • Help advance Lingraphica’s continuous discovery approach by improving how user insights are gathered, synthesized, and shared across teams. • Synthesize qualitative and quantitative insights into clear problem definitions, hypotheses, and prioritized opportunities. • Partner closely with Engineering, Design, Clinical, Education & Customer Success, Sales, Marketing, and Operations to ensure alignment and smooth execution. • Mentor PMs from day one, supporting the development of product craft across discovery, prioritization, communication, and decision-making.