• Process and resolve helpdesk tickets through internal Teleperformance Helpdesk. • Generate Network logins for new hire agents or update for internal transfers. • Assigning, binding and disabling of ACD-IDs in CCMS. • Create/assign Firecastle profiles for new hire agents or internal transfers. • Request Client specific logins through client process within SLA. • Maintain the tracking of Client logins in CCMS. • Reset passwords and troubleshoot login/access issues. • Submit roll-off requests or forms based on site attrition though client specific process within in SLA. • Other duties as directed by supervisor.

• Maintain lease databases • Obtain portfolio information • Report to clients and other JLL teams • Administrative support – documents, scans, letters collection • Documents/Invoices tracking in appropriate tools • Documents/Invoices upload into the system/local drive/Sharepoint • Performing database updates/clean ups based on instruction

• Independent implementation of ORBIS applications with a focus on patient administration • Implementation of business process workflows • Administration of processes from the administrative registration of outpatient and inpatient patients through cost verification, billing preparation and claims/billing processing to administrative statistics • Successfully implement process optimizations in collaboration with clients • Design forward‑looking hospital workflows as part of a team

• Ensure all ASHA Continuing Education Board requirements and procedures are followed • Serve as the primary contact between Lingraphica and ASHA • Interact directly with external speech-language pathologists • Audit and confirm course rosters • Respond to inquiries and audits from ASHA and other CE governing bodies in a timely manner • Generate and report course completions and promotional materials • Maintain an organized system for required file maintenance • Support the LMS platform (troubleshooting, support, and maintaining monthly self-study offerings)