• Primary interface with the COR, Contracting Officer, and federal leadership • Provides coordination between Task 1 Lead and Task 2 Lead • Oversees development of required contract deliverables (e.g., Program Management Plan, Monthly Work Plans, Status Reports, Transition Plans) • Ensures adherence to federal IT lifecycle guidance, FITARA, TBM, and CPIC processes • Manages all contractor personnel and ensures compliance with quality, security, and schedule requirements

• Supporting process improvements • Metric/report development • Special projects • Providing detailed revenue valuation analysis to achieve departmental goals and objectives • Supporting processes for accounting for center and divisional revenue review • Accounts receivable, cash, and related transaction analysis • Account reconciliation and preparing financial reports for corporate and field operations management, and joint venture partners, as well as internal and external audit agencies.

• Set the SEO and GEO roadmap across all three brands, balancing resources against very different competitive landscapes and content maturity levels • Own the content strategy framework - what gets built, what gets refreshed, what gets cut - and drive the program toward a more dynamic, signal-driven model • Lead BOFU prioritization: comparison pages, features pages, industry and sub-industry pages are the highest-leverage surface in the program and require sustained strategic attention • Define how the team and agencies work together - briefing, accountability, and the quality bar for what goes live • Own ServiceTitan's AI search visibility strategy across Google AI Overviews, ChatGPT, Perplexity, and other LLM-driven surfaces • Lead the prompt tracking and citation monitoring program - translating AI visibility data into actionable content and off-page recommendations • Direct the off-page GEO program including digital PR, earned media, and citation density building - and make the case for appropriate budget allocation toward these channels • Own how the organic and GEO program is measured and reported - building a narrative that connects visibility to pipeline in a world where clicks alone no longer tell the full story • Present program performance to VP and CMO-level audiences with clarity and commercial grounding • Manage and develop two direct reports responsible for SEO operations and multi-brand execution • Own relationships with all agency partners across content production, technical SEO, link building, digital PR, and GEO - including strategic direction, performance accountability, and contract management • Build strong cross-functional relationships with web, demand gen, product marketing, and brand creative to ensure SEO and GEO recommendations actually get implemented.

Role Description The ideal candidate will have the following experience: - Epic EHR certified professional with deep, hands-on experience across core applications - Ability to translate complex business requirements into streamlined, optimized workflows that improve performance and usability - Creative problem solver who can reimagine workflows and design innovative approaches to improve efficiency and user experience - Strong understanding of software architecture, healthcare standards, and end-to-end workflow design - Demonstrated experience leading complex, high-visibility projects from concept through execution - Track record of delivering strategic initiatives, including emerging and AI-enabled healthcare solutions - Expertise in change management, with the ability to drive adoption and sustain process improvements MAJOR RESPONSIBILITIES: - Works with IT leadership and business units to develop and understand the business case and business requirements to solve for technology related business problems. - Assists in business relationship management, business strategy and planning, portfolio/demand management as needed. - Maintains productive relationships with peers and management in IT and the business function. - Articulates business value and strategy and coordinates with all areas of the IT department to ensure technology is fully leveraged to achieve operational excellence. - Research how other organizations in the market to achieve or exceed industry best practices in key performance metrics. - Leads the coordinating and monitoring of project activities and provides technical direction to project team to assure effective project completion in compliance with design and quality standards. - Analyzes initiatives, in the project portfolio, and identifies specific, measurable outcomes expected for each initiative. - Implements processes and tools to measure benefits associated with individual projects. - Mentors and coaches IT team in workflow and functionality around new systems and enhancement of existing systems and/or processes. - Participates in the technical skill development of analysts as assigned, provides input to staff performance reviews and personal development objectives. - Creates easy to use business process mappings of complex systems and workflows to show complete interdependencies between entities. - Supports project management efforts to manage/mitigate risk, create communication plans, propose implementation strategies, and manage work plans and scope. Qualifications - Bachelor’s degree in information technology or related field - Typically requires 7 years in progressively responsible information systems experience with technical or project management exposure. - Preferred remote locations in IL, WI, NC, GA - Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. - No relocation, No Sponsorship or transfer of visa for this position. Requirements - Strong written and oral communication skills; ability to work across the organization. - Demonstrated ability to understand the business direction and goals and their potential implications in terms of systems required to support them. - Attention to detail in developing the associated functional requirements, risk assessments, cost estimates and plans and tracking the delivery of approved projects. - Ability to write effective presentations and documentation in order to transfer knowledge to the project team in a timely manner. - Strong ability to exercise judgment and creativity in analyzing/solving unusual complex/ambiguous problems. - Knowledgeable leader; recognized expert in the integration within functional and business areas. - Ability to approach problems from a “big picture” perspective, with analysis of long-term ramifications of decisions. - Ability to recommend best practices and execute objectives. - Demonstrates the ability to work with a minimal amount of supervision with proficiency in the ability to instruct, guide, assign, advise and mentor team members. - Ability to influence and direct work teams. - Strong mentoring and knowledge transfer capabilities. - Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a timely manner. Benefits - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program