Title: Classroom Success Lead (ON) - (12-month Contract) Location: Toronto ON CA Hybrid Job Description: At Nelson, we’ve been shaping the future of education for children and youth across Canada for over 110 years. As the country’s largest K-12 education content provider, we remain dedicated to our legacy of looking forward, paving the way in creating boundless, accessible, and engaging learning experiences for all. Our innovative solutions, including Edwin, our digital learning platform, provide curriculum-aligned content that support diverse learning styles while fostering critical thinking, creativity, and lifelong learning. We listen intently to the unique needs of educators, students, and administrators everywhere, and continuously evolve what we do and build to improve their lives daily. When we’re searching for individuals to join our team, we look for bold, innovative team players with a passion for education and making a positive difference in our communities. If this sounds like you, we want to hear from you! Apply to join our team today. Let’s Create Possible, one learner at a time. About the Role Nelson Education is looking for a passionate Classroom Success Lead to support the successful implementation and engagement of Edwin provincially. Reporting to the Classroom Success Manager, you will collaborate with other team members to ensure Edwin's seamless integration and ongoing usage, positively impacting students and educators across the province. Your primary responsibilities will include offering tailored support and intervention strategies, ensuring sustainable growth and increasing adoptions provincially. Acting as a Direct Success Lead for Ontario Boards, you will provide customized Classroom Success Team (CST) support, guiding them through the full customer journey—from launch, implementation, ongoing support, through to renewal and expansion. Key Accountabilities - Lead strategic planning, implementation plans, and ongoing support for assigned boards, ensuring alignment with customer goals, system priorities, and instructional initiatives. - Implement targeted engagement and intervention strategies to increase awareness, drive educator adoption, deepen usage, and sustain long-term implementation success. - Build and maintain strong, collaborative relationships with central teams, coordinators, administrators, educators, and key decision-makers across assigned boards. - Partnering with the Math and Literacy curriculum leads to position Edwin as a classroom companion that supports existing board initiatives, instructional priorities, and other classroom resources. - Identify needs and create solutions through professional learning and resources - Facilitate responsive in-person and virtual professional learning sessions, workshops, and demonstrations that support effective classroom integration of Edwin. - Lead and facilitate Leadership Exchange sessions that bring together central teams to network, share best practices, discuss challenges, and strengthen system-wide implementation strategies. - Coordinate and host subject expert Professional Learning Communities (PLCs) that support collaboration and the sharing of effective practices among curriculum leads across the province. - Collaborate cross-functionally with internal teams including Sales, Product, Content, Marketing, and Customer Support to identify barriers, communicate customer feedback, and deliver timely solutions. - Monitor and analyze usage data and engagement metrics to evaluate impact, inform decision-making, and identify opportunities to strengthen adoption and long-term success. - Achieve retention, engagement, and customer success targets while maintaining a high standard of service and support across assigned accounts. Events and Conferences: - Represent the Classroom Success Team and Edwin brand at provincial and industry events. - Promote Edwin’s impact by showcasing its classroom applications to inspire engagement. - Network with board representatives and educators to strengthen adoption, build advocacy, and expand reach. Requirements - Provincially Certified Teacher credentials and a post-secondary education. - Proven experience in customer success, education technology and adult training. - Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. - Excellent communication and relationship-building skills, with a focus on understanding and addressing the needs of educators and administrators. - Proven ability to lead, plan, and manage projects effectively, including guiding teams and coordinating initiatives to achieve strategic goals. - Superior organization skills with the ability to manage multiple tasks and objectives efficiently, maintaining a sense of urgency and results-driven approach. - Customer-focused mindset, with strong attention to detail and exemplary written and verbal communication skills. - Proficient technology skills, including comfort with various online tools. - Exceptional presentation skills with the ability to engage and captivate audiences. Benefits Compensation The base salary range for this contract full-time position begins at $77,000 per annum based on experience. Compensation is part of our broader Total Rewards package, which includes benefits and programs that support employee well-being and growth. What We Offer At Nelson, we believe in taking care of our people. Your well-being, growth, and work-life balance matter to us, which is why we offer a comprehensive benefits package designed to support you - professionally and personally. The below benefits apply to this temporary contract position: - This role is primarily on-site with some hybrid flexibility, M-F, standard business hours - Commuter friendly location (Sheppard & Don Mills) - Free parking on-site - Free, convenient shuttle bus service from Don Mills Subway Station to and from the office - Access to on-site fitness center and fitness classes - Access to LinkedIn Learning for continuous skill growth - Mentorship and professional development opportunities - A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between. Don't have 100% of the above qualifications? Do you still think Nelson is a great fit for you? We encourage you to apply anyway! Our EDI Statement Nelson teaches the world by learning from everyone in it. - We are committed to fostering an equitable, diverse, and inclusive workplace environment. This is an integral part of our company’s culture and mission that aligns with our four key pillars of Employee Diversity, Developing Authentic and Accurate Content, Amplifying External Voices, and Supporting the Local Community and Beyond. - We believe in the power of education and our ability to impact social change. Truth, honesty, integrity, and respect guide our decisions and actions in the development of learning solutions that empower success for all educators and learners. - We value a respectful, inclusive, and safe workplace that nurtures belonging and represents many different cultures, backgrounds, perspectives, and opinions. Everyone is free to be who they are. - We foster and continue to build relationships that are equitable, diverse, and inclusive with existing and future partners in education. - We commit to holding ourselves accountable by creating measurable short and long-term goals that place equity, diversity, and inclusion at the core of what we do in our resources, the workplace, the educational community, and in the larger society. - We strive to build an inclusive world for everyone. We are stronger together. AI and Automated Hiring Tools Nelson uses AI support tools in our applicant tracking system to help with tasks such as summarizing points and anonymizing applications. All candidate screening, assessments, and hiring decisions are done by people. Interview Outcome Notification Nelson is committed to keeping candidates informed. All candidates who attend an interview for a publicly advertised role will be notified of the outcome of their candidacy. Candidates will be notified of the hiring decision no later than 45 days after the last interview. Our Commitment Nelson is an equal opportunity employer and is committed to Inclusion, Equity and Diversity. As part of this commitment, we do not discriminate on the basis of age, race, sex, gender, gender identity, colour, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status. Should you require any accommodation during our recruitment and selection process, please reach out to peopleandengagement@nelson.com.

Role Description As we expand, we are seeking a talented Customer Success Team Lead to support and elevate our team of Customer Success Managers (CSMs). This role is pivotal in ensuring CSMs deliver measurable value to our clients, maximize product adoption, and maintain excellent account health. As a CSM Team Lead, you will be responsible for driving performance, supporting team development, and ensuring alignment with key business objectives across growth, retention, and operational success. Responsibilities - Team Leadership & Performance Management - Lead, coach, and support a team of Customer Success Managers to meet performance and growth targets. - Define team priorities and processes to ensure clients receive proactive, timely, and strategic support. - Run regular 1:1s and feedback sessions to track individual performance. - Revenue Growth & Product Adoption - Monitor and support the execution of client expansion strategies. - Help the team identify revenue opportunities and ensure consistent delivery against revenue targets. - Track and report key performance metrics. - Client Retention & Account Health - Oversee the portfolio health of accounts managed by CSMs and support in planning risk mitigation strategies. - Support team to achieve targets for logo churn and revenue retention. - Create frameworks to help the team proactively address pain points before they escalate. - Process Optimization & Efficiency - Improve team workflows to ensure consistency in onboarding, account management, and client communication. - Lead team capacity planning and ensure scalable coverage of a growing client base. - Support in the implementation of playbooks and best practices for client segmentation and success planning. - Cross-functional Collaboration - Partner with the Head of Customer Success on team planning, strategy, and reporting. - Act as the operational bridge between CSMs and internal teams. - Communicate and track customer feedback and insights to inform product and service improvements. Qualifications - 5+ years in Customer Success or a similar role, with 2+ years of team leadership. - Experience managing B2B clients in SaaS, HR-Tech, Fintech in a similar remote-first environment. - Strong understanding of customer lifecycle, account health management, and revenue expansion strategies. - Excellent leadership, communication, and coaching skills. - Analytical mindset and comfort working with KPIs and dashboards. - Proactive, solution-oriented, and highly organized. Benefits - Be part of a fast-growing global company revolutionizing remote work management. - Collaborate with global clients and innovative teams. - Play a critical role in scaling a high-performing Customer Success function. - Work in a collaborative and inclusive environment that values innovation and creativity. - Remote-first environment with a strong culture of ownership and growth. - Competitive compensation, benefits, and opportunities for advancement.

Role Description We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience. Responsibilities - Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise. - Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives. - Drive customer adoption through effective onboarding and training processes. - Gain a deep understanding of customers' requirements, challenges, and desired business outcomes, and then design and deliver customized use cases that align with their goals using a consultative approach. - Proactively ensure that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. - Act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives. - Proactively identify and resolve any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. - Advocate for the customer's voice and feedback, actively influencing Cyera's roadmap and product development. - Utilize self-paced training resources to support customer education and promote knowledge growth throughout their journey. - Troubleshoot and resolve technical issues impacting customers, ensuring smooth operation and seamless experiences. - Monitor and report on the overall well-being of customers, tracking key health and usage indicators. - Collaborate with customers to develop joint success plans. - Document and share best practices both internally and externally to foster knowledge sharing and continuous improvement. - Mentor other team members, sharing your expertise and assisting in their professional development. - Participate in the interview process to help identify and onboard talented individuals to the team. - Conduct Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration. Qualifications - Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus. - 6 years experience in strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail. - A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment. - A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention. - Prior experience collaborating with Development teams. - Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments. - 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc.). - Experience with programming or scripting languages and familiarity with APIs and web services. - Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred. - Prior experience working in a software company in a technical customer-facing role is essential. - Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion. - A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty. - Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships. - A clear and concise verbal and written communicator, capable of conveying complex information effectively. - Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise. - Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. Benefits - Ability to work remotely, with office setup reimbursement. - Competitive salary. - Unlimited PTO. - Paid holidays and sick time. - Health, vision, and dental insurance. - Life, short and long-term disability insurance.

Role Description Responds promptly to resolve inbound customer inquiries, with the ability to provide support via phone, chat, and outbound communication. - Effectively addresses customer questions and concerns using approved communication standards. - Applies sound judgment in selecting appropriate methods and techniques to resolve customer requests. - Thrives in a technical environment, delivering solutions to customers who may be experiencing high-stress situations, while maintaining the ability to de-escalate concerns. - Leverages training resources and process documentation to ensure accurate and thorough recording of customer interactions within the CRM system. - Identifies potential product-related health and safety concerns and follows established internal escalation procedures. - Contributes to continuous improvement by recommending enhancements to customer-facing processes and materials. - Serves as a strong customer advocate, representing customer needs and perspectives internally. - Completes all required training prior to assuming full job responsibilities. - Consistently meets or exceeds established Customer Care performance metrics, including quality, accuracy, call monitoring, and adherence. - Maintains compliance with departmental attendance standards. - Provides second level product support. Qualifications - High School diploma required. - 1 year previous experience in a Customer Service required. MUST HAVE EXPERIENCE IN DME OR PHARMA OR MED DEVICE. Requirements - Customer support - DME - Medical Device - Sales Support Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.