Role Description Responds promptly to resolve inbound customer inquiries, with the ability to provide support via phone, chat, and outbound communication. - Effectively addresses customer questions and concerns using approved communication standards. - Applies sound judgment in selecting appropriate methods and techniques to resolve customer requests. - Thrives in a technical environment, delivering solutions to customers who may be experiencing high-stress situations, while maintaining the ability to de-escalate concerns. - Leverages training resources and process documentation to ensure accurate and thorough recording of customer interactions within the CRM system. - Identifies potential product-related health and safety concerns and follows established internal escalation procedures. - Contributes to continuous improvement by recommending enhancements to customer-facing processes and materials. - Serves as a strong customer advocate, representing customer needs and perspectives internally. - Completes all required training prior to assuming full job responsibilities. - Consistently meets or exceeds established Customer Care performance metrics, including quality, accuracy, call monitoring, and adherence. - Maintains compliance with departmental attendance standards. - Provides second level product support. Qualifications - High School diploma required. - 1 year previous experience in a Customer Service required. MUST HAVE EXPERIENCE IN DME OR PHARMA OR MED DEVICE. Requirements - Customer support - DME - Medical Device - Sales Support Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Role Description Provide customer support via phone, chat, and email, resolving inquiries and technical issues while delivering a high-quality experience. - Handle inbound/outbound inquiries and provide second-level support - Troubleshoot issues, de-escalate concerns, and deliver clear solutions - Document interactions in CRM systems accurately - Escalate product safety concerns and recommend process improvements - Meet quality, accuracy, and performance metrics Qualifications - 1+ year customer service experience - Strong communication and problem-solving skills - Experience with CRM systems and multitasking across tools - Typing speed of 55+ WPM - Ability to follow scripts and workflow Requirements - Technical support or healthcare experience (HIPAA knowledge a plus) - Bilingual (Spanish/French) - Bachelor’s in health/biology-related field Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Role Description At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Qualifications - Passionate about solving real-world problems. - Ability to ideate beside the best and the brightest. Requirements - Compensation offered will depend on qualifications, experience, and work location. - Starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be the annual range listed below. - Offered compensation may also include restricted stock units and a bonus. Benefits - Reasonable accommodations for all qualified individuals with a disability. - Commitment to diversity in the workplace. - All qualified applicants will receive consideration for employment without regard to legally protected characteristics. - Confidentiality of all information according to EEO guidelines. Company Description Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace.

• Own a book of enterprise and strategic accounts — driving adoption, retention, and revenue expansion as their primary technical and commercial point of contact. • Debug customer issues independently — tracing API and webhook failures, reading logs, and resolving integration problems without escalating to engineering wherever possible. • Guide customers through API integrations and new feature rollouts, from initial setup through live order flow, partnering with their engineering teams hands-on. • Build and maintain your own dashboards and reports — writing SQL to monitor account health, surface usage trends, and quantify the value Burq delivers. • Lead quarterly business reviews and renewal conversations, translating platform performance and ROI into a clear case for retention and expansion. • Identify and drive upsell and cross-sell opportunities — new verticals, locations, carriers, and product capabilities — in partnership with Sales. • Introduce customers to new Burq features and capabilities, ensuring they adopt the parts of the platform that move their business. • Serve as the voice of the customer internally — surfacing recurring issues, feature gaps, and product feedback to Product and Engineering with the technical detail to make it actionable. • Reduce time-to-resolution and reliance on engineering by building runbooks, documentation, and reusable diagnostics for common customer issues.