• Own compliance execution and quality across Lithic's CIP, KYB, and CDD/EDD programs, while contributing to the AI-assisted workflow infrastructure that makes that work scalable and defensible. • Core responsibilities include: • Own end-to-end CIP decisioning, maintaining quality and turnaround standards across high-volume programs • Perform quality assurance on AI-assisted onboarding decisions and document reasoning in a format that holds up to bank partner and regulatory scrutiny • Identify process gaps and propose improvements • Support bank partner deliverables across Lithic's sponsor bank relationships • Contribute to AML/BSA compliance & Regulatory compliance testing and oversight activities • Work with Product and Engineering when new features touch compliance • Contribute to Lithic's long-term compliance strategy by helping build infrastructure that scales

Role Description The Specialist, Attendee Experience (Pharma Experience Preferred) will work closely with the Event Experience Manager to understand the program goals and objectives and lead registration to all assigned programs. The Specialist focuses on attendee management, reporting and client needs outlined by the Event Experience Manager and can work independently. The Specialist works effectively and efficiently with the internal support teams and external clients and complies with the corporate and/or pharmaceutical guidelines. - Follow and build client SOPs as required - Qualify attendee information - Manage hotel accommodations and changes - Maintain meeting database with continual updates/changes - Provide reportable information for your meetings in a timely manner - Meet deadline expectations - Manage all attendee communication, including: - Event invitations - Reminders - Travel letters - Communication emails - Surveys - Provide quality control processes, including: - Ground Manifest vs. A/D Manifest - Hotel Rooming List vs. M&IW Rooming List - M&IW Rooming List vs. A/D Manifest - HCP reporting clean up - Provide onsite preparation assistance, including: - Badge layout/production - Onsite sign in sheets - Onsite reports - Registration packet preparation/production - Onsite supply preparation/shipment - Assist in website testing - Technical Support and/or Digital Production on virtual events - Research 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.) - Work on complex programs with numerous participant types, complicated web builds, and extensive reporting - Handle issues and challenges onsite and overcome them by thinking outside the box - Ability to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.) - Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out) - Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B) - Use and develop event registration sites outside of Cvent - Understand, develop, and design mobile event apps, including how to provide customer assistance on the download and use of the app - Clearly and effectively communicate to each vendor the requirements and specifications needed, negotiate cost savings, and manage payment/reconciliation process - Initiate, plan, execute, control, and close out attendee registration projects - Manage meeting profiles and statuses in event software - Create and manage client and internal timelines - Ability to travel 35% both Domestic & Internationally Qualifications - College degree or equivalent experience - Minimum 4+ years of experience in the meetings industry - Proven excellent oral and written communication skills in both internal and client-facing environments - Demonstrated track record of successfully managing multiple projects simultaneously - Registration experience - Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box - Knowledge of virtual and hybrid event options - Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point) - Including mail merges, agenda creation, tables, etc. in Word - Including advanced knowledge of Excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.) Benefits - Competitive salary - Health, Dental, Vision and Life Insurance options - 401K plan - Paid holidays - Accrued personal time off for vacation and sick leave - Laptop, additional monitor, and mobile phone - Global Giveback program for volunteer service - Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee Company Description M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. - M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. - Services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. - Consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.

• Serve as a subject matter expert and strategic partner responsible for the end-to-end development, drafting, and management of client Administrative Services Agreements (ASAs) and related contract documents. • Exercise a high degree of independent judgment in ensuring that ASAs and related contract documents are issued in a timely and accurate fashion. • Collaborate closely with Compliance leadership and cross-functional partners to deliver high-quality, compliant, and scalable contract solutions. • Lead the end-to-end lifecycle of client contracts, including drafting, revision, execution, and ongoing management of ASAs. • Establish and maintain contract governance standards, ensuring consistency, compliance, and alignment with organizational objectives. • Mentor and provide guidance to less experienced team members. • Identify opportunities to improve operational efficiency, reduce cycle times, and strengthen compliance controls. • Provide guidance and consultative support to internal stakeholders on contract terms. • Partner with Client Services, Sales, Compliance, and other departments to resolve contract-related issues and ensure alignment on client deliverables. • Oversee tracking and reporting of ASA contract status, ensuring timely distribution of ASA contracts to internal stakeholders.

• Manage the full Global Compliance function • Lead all zerohash licensing processes • Maintain an understanding of global regulations; regulatory and compliance requirements; and developments relative to zerohash’s business as well as provide regional compliance support for other teams within zerohash • Design, implement, and manage customer onboarding and ongoing compliance processes, including anti-money laundering (AML) and sanctions, in conformity with regulatory requirements • Develop and maintain excellent relationships with regional regulators • Manage regulatory filings within the regions • Manage regional regulatory examination responses and regulatory interactions