Zero Hash

• Lead end-to-end planning and execution of complex, cross-functional initiatives • Manage multiple workstreams simultaneously, aligning stakeholders across functions • Own program governance: frameworks, dependency management, risk mitigation, predictable outcomes • Drive strategic internal initiatives and support customer implementation programs • Work closely with the Implementation Manager for client delivery • Provide cross-functional coordination and visibility • Build and maintain program plans, milestones, and reporting dashboards • Build automated AI reporting, scalable and applicable across the board for different stakeholders, as well as the frameworks for program management

• Organise teams in JIRA: releases, milestones, sprint planning and ceremonies • Own the zerohash delivery calendar for your squads and drive ceremony rhythm • Create and maintain dashboard reporting across delivery, release and velocity • Facilitate delivery end-to-end: scoping → sizing → development → testing → validation → sign-off → prod roll-out • Coordinate cross-functional teams, manage dependencies and drive execution • Maintain delivery plans, surface risks early and ensure on-time, high-quality delivery • Implement PDLC best practices and drive process improvement across the function • Help teams with resourcing • Building automated AI reporting, scalable and applicable across the board for different stakeholders

• Organise teams in JIRA: releases, milestones, sprint planning and ceremonies • Own the zerohash delivery calendar for your squads and drive ceremony rhythm • Create and maintain dashboard reporting across delivery, release and velocity • Facilitate delivery end-to-end: scoping → sizing → development → testing → validation → sign-off → prod roll-out • Coordinate cross-functional teams, manage dependencies and drive execution • Maintain delivery plans, surface risks early and ensure on-time, high-quality delivery • Implement PDLC best practices and drive process improvement across the function • Help teams with resourcing • Building automated AI reporting, scalable and applicable across the board for different stakeholders

• Organise teams in JIRA: releases, milestones, sprint planning and ceremonies • Own the zerohash delivery calendar for your squads and drive ceremony rhythm • Create and maintain dashboard reporting across delivery, release and velocity • Facilitate delivery end-to-end: scoping → sizing → development → testing → validation → sign-off → prod roll-out • Coordinate cross-functional teams, manage dependencies and drive execution • Maintain delivery plans, surface risks early and ensure on-time, high-quality delivery • Implement PDLC best practices and drive process improvement across the function • Help teams with resourcing • Building automated AI reporting, scalable and applicable across the board for different stakeholders

• Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts • Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live. • Serve as first point of contact for billing, account receivable, third party audit requests etc • Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients. • Develop customer relationships into zerohash advocates to help build a strong community of customers • Responsible for ensuring the highest level of service delivery across the business measured by NPS • Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market • Quarterback additional service usage by identifying expansion, upsell and cross sell opportunities and adoption of new products • Design and implement data driven reporting to track client satisfaction • Own retention and contract renewals • Excel at operating in a dynamic and quickly changing environment • Act as internal buffer between client and leadership team

• Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives • Develop customer relationships into zerohash advocates to help build a strong community of customers • Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals. • Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients. • Create account-based strategies with a focus on enablement, account mapping, share of wallet expansion, upselling and co-marketing. • Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market. • Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products. • Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives. • Responsible for ensuring the highest level of service delivery across the business measured by NPS • Design and implement data driven reporting to track client satisfaction • Own retention and contract renewals • Excel at operating in a dynamic and quickly changing environment • Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.

• Build and maintain sales playbooks, pitch decks, competitive battlecards, and objection-handling guides tailored to our partner audience (banks, fintechs, brokerages, payment companies) • Design and deliver onboarding and ongoing training programs for new and existing Revenue Org employees, covering product capabilities, use cases, and regulatory positioning • Partner with Product to keep RevOrg content current as new capabilities (trading, stablecoin payments, tokenized assets, cross-border settlement) roll out • Work closely with Product and Product Marketing teams on training and enablement content and programs • Work with Compliance and Legal to ensure all sales materials accurately represent our regulatory posture and licensing footprint • Analyze win/loss data and sales cycle metrics to identify enablement gaps and measure the impact of training and content initiatives • Coordinate cross-functional launches, ensuring Sales, Relationship Managers and Solutions Engineers are prepared ahead of new product or partnership announcements • Gather field feedback from the RevOrg and channel it back to Product and Marketing to sharpen messaging and positioning • Be a key participant in driving productivity and efficiency within the RevOrg through systems, people and processes

• Build the company's core BI function: unified reporting, KPI frameworks, and dashboards that give executives and the board a real-time, trustworthy view of the business. • Own the enterprise-wide roadmap for adopting new AI tools and workflows across internal operations. • Build a formal procurement function: vendor onboarding, vendor evaluation, contract negotiation, spend management, and approval workflows. • Lead market sizing (TAM/SAM/SOM), competitive analysis, and opportunity assessment for new products, verticals, and geographies. • Provide headcount planning support, org structure recommendations, and org health metrics to help leadership scale the company efficiently.

Role Description zerohash is standing up a dedicated Implementation Services function, and we're seeking a dynamic leader to build and scale it. This is a senior leadership role reporting to the Chief Revenue Officer, responsible for a critical part of the zerohash customer journey by ensuring a world class experience whilst accelerating time to value for all parties. This is a builder role, you will be hands-on: personally project managing and implementing our most complex and strategic customer, while simultaneously designing the systems, processes, methodology, tooling, and organizational structure to scale globally. You'll need the judgment and gravitas of an executive, the discipline of a world-class project manager, and the drive it takes to see complex projects from kick off to go-live. Responsibilities - Personally own project management and hands-on implementations for zerohash's most strategic and complex customer projects across banks, brokerages, exchanges, fintechs, PSPs, and marketplaces. - Serve as the single point of accountability for implementation timelines, scope, risk and quality service delivery, coordinating closely with Product, Engineering, Compliance, and Sales. - Take existing, shared implementation and onboarding services and build out a dedicated function and team including; systems, processes and methodology from the ground up, project plans, RAID logs, partner-facing onboarding guides, status reporting cadences, and escalation paths. - Define and instrument the metrics that will govern this function going forward: time-to-launch, implementation cost, billable utilization rates, customer satisfaction, and escalation rate. - Feed real-time signals from live implementations back into Sales and Product, scoping accuracy, deal structuring, and roadmap priorities for continuous improvement. - Collaborate cross functionally with Product to ensure key product dependencies are shipped on time in-line with project plan critical paths, help scope new features and capabilities discovered during implementations whilst managing customer expectations and revenue deliverables. - Work with Sales and Solution Engineers during the sales process to communicate to customers the methodical and highly calibrated implementation roadmap and plan to accelerate time to value. - Design a best-in-class org structure for a global Implementation Services team; capacity, regional coverage, roles and responsibilities and build the hiring plan to get there. - Attract, hire, and develop world-class implementation and project management talent. - Establish a tiered engagement model (e.g., white-glove vs. standardized implementation tracks) matched to partner complexity and strategic value. - Build the repeatable processes, tooling, and knowledge management that let the function support a rapidly growing partner base without linear headcount growth. - Own the function's budget, resourcing, and roadmap; report progress and risk to zerohash's executive leadership. - Act as an executive escalation point for zerohash's most strategic partners, and represent Implementation Services in cross-functional, leadership forums and customer engagements. Qualifications - 10+ years of experience in project management, with a substantial track record leading complex, enterprise-grade implementations in financial services, fintech, payments, or enterprise technology. - PMP, PgMP, or an equivalent project management certification. - Direct experience implementing or onboarding regulated financial institutions (banks, broker-dealers, exchanges) or complex B2B fintech/payments integrations, in-depth understanding of the compliance, security, and risk considerations inherent to onboarding regulated entities. - Proven experience building and scaling an implementation or professional services function from early stage, including hiring and developing globally distributed teams. - Executive presence: a credible, senior voice with C-suite stakeholders with our customers and equally credible with zerohash's leadership team. - World-class project management skills, with deep fluency across methodologies and tooling, and the judgment to know which approach a given implementation needs. - Experience operating inside a high-growth, fast-scaling company, comfortable building the plane while flying it, without waiting for perfect systems to exist. - An exceptional cross-functional collaborator, able to influence Product and Engineering roadmaps using direct feedback from live implementations. - Deep appreciation and understanding of designing a high-quality customer journey with all functions including sales, compliance and operations to deliver time to value for all parties. - Familiarity with embedded finance, digital assets/crypto, or regulated financial infrastructure / API platform operating a B2B2C model. Benefits - Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only). - Vision & Dental Insurance (U.S. only). - Chance to earn equity. - Maternity & Paternity leave (after 6 months). - WeWork All Access Membership. - WFH Yearly Stipend. - L&D Yearly Stipend (after 6 months).

• Build and lead a high-performing team of enterprise sales professionals across the Trade and Payments verticals, ensuring alignment with company goals and ambitious growth targets. • Work with the global sales organization to develop and execute a uniformed and integrated sales strategy for acquiring and retaining large-scale enterprise clients—including financial institutions, brokerages, fintech platforms, and payment processors—across both the Trade (crypto and digital asset trading) and Transact (stablecoin payments and settlement) platforms. • Identify new business opportunities and target C-suite executives and key decision-makers at enterprise prospects. Drive complex, multi-stakeholder sales cycles from lead generation through contract closure, with particular focus on building long-term strategic relationships. • Cultivate and maintain strong relationships with key enterprise clients, ensuring high satisfaction, retention, and expansion revenue. Act as the primary point of contact for top-tier accounts and translate client needs into tailored product solutions. • Position the company as a thought leader in the digital asset and fintech space. Stay abreast of industry trends, regulatory developments, emerging technologies, and competitive positioning. Represent zerohash at industry conferences, forums, and key events to build visibility and credibility in European and international markets. • Work closely with the global Revenue Organization, Product, Engineering, Marketing, Legal, and Operations teams to ensure client needs are met, product capabilities align with market demand, and complex deal structures are executed seamlessly. Provide valuable client and market feedback to inform product development and go-to-market strategy. • Lead negotiations for enterprise-level contracts covering both trading and payment infrastructure use cases. Successfully close large and complex deals while ensuring alignment with company profitability standards and long-term client success. • Develop strategic partnerships with key industry players, including traditional financial institutions, blockchain platforms, exchanges, payment networks, and other relevant stakeholders to expand market reach and distribution channels. • Develop and manage key performance indicators (KPIs) and metrics to track sales team performance, pipeline health, and progress toward annual targets. Provide regular reporting to senior leadership on achievements, market opportunities, and challenges. • Mentor and develop the sales team, providing ongoing coaching, training, and support to drive individual and team success. Foster a collaborative, results-driven, and customer-centric sales culture.