Zero Hash

• Build and maintain sales playbooks, pitch decks, competitive battlecards, and objection-handling guides tailored to our partner audience (banks, fintechs, brokerages, payment companies) • Design and deliver onboarding and ongoing training programs for new and existing Revenue Org employees, covering product capabilities, use cases, and regulatory positioning • Partner with Product to keep RevOrg content current as new capabilities (trading, stablecoin payments, tokenized assets, cross-border settlement) roll out • Work closely with Product and Product Marketing teams on training and enablement content and programs • Work with Compliance and Legal to ensure all sales materials accurately represent our regulatory posture and licensing footprint • Analyze win/loss data and sales cycle metrics to identify enablement gaps and measure the impact of training and content initiatives • Coordinate cross-functional launches, ensuring Sales, Relationship Managers and Solutions Engineers are prepared ahead of new product or partnership announcements • Gather field feedback from the RevOrg and channel it back to Product and Marketing to sharpen messaging and positioning • Be a key participant in driving productivity and efficiency within the RevOrg through systems, people and processes

• Build the company's core BI function: unified reporting, KPI frameworks, and dashboards that give executives and the board a real-time, trustworthy view of the business. • Own the enterprise-wide roadmap for adopting new AI tools and workflows across internal operations. • Build a formal procurement function: vendor onboarding, vendor evaluation, contract negotiation, spend management, and approval workflows. • Lead market sizing (TAM/SAM/SOM), competitive analysis, and opportunity assessment for new products, verticals, and geographies. • Provide headcount planning support, org structure recommendations, and org health metrics to help leadership scale the company efficiently.

Role Description zerohash is standing up a dedicated Implementation Services function, and we're seeking a dynamic leader to build and scale it. This is a senior leadership role reporting to the Chief Revenue Officer, responsible for a critical part of the zerohash customer journey by ensuring a world class experience whilst accelerating time to value for all parties. This is a builder role, you will be hands-on: personally project managing and implementing our most complex and strategic customer, while simultaneously designing the systems, processes, methodology, tooling, and organizational structure to scale globally. You'll need the judgment and gravitas of an executive, the discipline of a world-class project manager, and the drive it takes to see complex projects from kick off to go-live. Responsibilities - Personally own project management and hands-on implementations for zerohash's most strategic and complex customer projects across banks, brokerages, exchanges, fintechs, PSPs, and marketplaces. - Serve as the single point of accountability for implementation timelines, scope, risk and quality service delivery, coordinating closely with Product, Engineering, Compliance, and Sales. - Take existing, shared implementation and onboarding services and build out a dedicated function and team including; systems, processes and methodology from the ground up, project plans, RAID logs, partner-facing onboarding guides, status reporting cadences, and escalation paths. - Define and instrument the metrics that will govern this function going forward: time-to-launch, implementation cost, billable utilization rates, customer satisfaction, and escalation rate. - Feed real-time signals from live implementations back into Sales and Product, scoping accuracy, deal structuring, and roadmap priorities for continuous improvement. - Collaborate cross functionally with Product to ensure key product dependencies are shipped on time in-line with project plan critical paths, help scope new features and capabilities discovered during implementations whilst managing customer expectations and revenue deliverables. - Work with Sales and Solution Engineers during the sales process to communicate to customers the methodical and highly calibrated implementation roadmap and plan to accelerate time to value. - Design a best-in-class org structure for a global Implementation Services team; capacity, regional coverage, roles and responsibilities and build the hiring plan to get there. - Attract, hire, and develop world-class implementation and project management talent. - Establish a tiered engagement model (e.g., white-glove vs. standardized implementation tracks) matched to partner complexity and strategic value. - Build the repeatable processes, tooling, and knowledge management that let the function support a rapidly growing partner base without linear headcount growth. - Own the function's budget, resourcing, and roadmap; report progress and risk to zerohash's executive leadership. - Act as an executive escalation point for zerohash's most strategic partners, and represent Implementation Services in cross-functional, leadership forums and customer engagements. Qualifications - 10+ years of experience in project management, with a substantial track record leading complex, enterprise-grade implementations in financial services, fintech, payments, or enterprise technology. - PMP, PgMP, or an equivalent project management certification. - Direct experience implementing or onboarding regulated financial institutions (banks, broker-dealers, exchanges) or complex B2B fintech/payments integrations, in-depth understanding of the compliance, security, and risk considerations inherent to onboarding regulated entities. - Proven experience building and scaling an implementation or professional services function from early stage, including hiring and developing globally distributed teams. - Executive presence: a credible, senior voice with C-suite stakeholders with our customers and equally credible with zerohash's leadership team. - World-class project management skills, with deep fluency across methodologies and tooling, and the judgment to know which approach a given implementation needs. - Experience operating inside a high-growth, fast-scaling company, comfortable building the plane while flying it, without waiting for perfect systems to exist. - An exceptional cross-functional collaborator, able to influence Product and Engineering roadmaps using direct feedback from live implementations. - Deep appreciation and understanding of designing a high-quality customer journey with all functions including sales, compliance and operations to deliver time to value for all parties. - Familiarity with embedded finance, digital assets/crypto, or regulated financial infrastructure / API platform operating a B2B2C model. Benefits - Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only). - Vision & Dental Insurance (U.S. only). - Chance to earn equity. - Maternity & Paternity leave (after 6 months). - WeWork All Access Membership. - WFH Yearly Stipend. - L&D Yearly Stipend (after 6 months).

• Build and lead a high-performing team of enterprise sales professionals across the Trade and Payments verticals, ensuring alignment with company goals and ambitious growth targets. • Work with the global sales organization to develop and execute a uniformed and integrated sales strategy for acquiring and retaining large-scale enterprise clients—including financial institutions, brokerages, fintech platforms, and payment processors—across both the Trade (crypto and digital asset trading) and Transact (stablecoin payments and settlement) platforms. • Identify new business opportunities and target C-suite executives and key decision-makers at enterprise prospects. Drive complex, multi-stakeholder sales cycles from lead generation through contract closure, with particular focus on building long-term strategic relationships. • Cultivate and maintain strong relationships with key enterprise clients, ensuring high satisfaction, retention, and expansion revenue. Act as the primary point of contact for top-tier accounts and translate client needs into tailored product solutions. • Position the company as a thought leader in the digital asset and fintech space. Stay abreast of industry trends, regulatory developments, emerging technologies, and competitive positioning. Represent zerohash at industry conferences, forums, and key events to build visibility and credibility in European and international markets. • Work closely with the global Revenue Organization, Product, Engineering, Marketing, Legal, and Operations teams to ensure client needs are met, product capabilities align with market demand, and complex deal structures are executed seamlessly. Provide valuable client and market feedback to inform product development and go-to-market strategy. • Lead negotiations for enterprise-level contracts covering both trading and payment infrastructure use cases. Successfully close large and complex deals while ensuring alignment with company profitability standards and long-term client success. • Develop strategic partnerships with key industry players, including traditional financial institutions, blockchain platforms, exchanges, payment networks, and other relevant stakeholders to expand market reach and distribution channels. • Develop and manage key performance indicators (KPIs) and metrics to track sales team performance, pipeline health, and progress toward annual targets. Provide regular reporting to senior leadership on achievements, market opportunities, and challenges. • Mentor and develop the sales team, providing ongoing coaching, training, and support to drive individual and team success. Foster a collaborative, results-driven, and customer-centric sales culture.

Role Description Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating directly with clients to make an immediate impact. You will play a key part in ensuring our digital asset and fiat transactions move seamlessly while using your technical skills to build internal improvements and processes. Responsibilities - Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues. - Product Advocacy: Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback. - Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health. - Alerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger. - Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues. Qualifications - +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role. - Strong understanding of REST APIs, SDKs, websockets, and webhooks. - Ability to write SQL queries to retrieve and analyze data from internal databases. - Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust. - Experience with logging, documentation, ticket tracking, and SLA monitoring tools. - Ability to break down technical issues clearly to both technical and non-technical stakeholders. Preferred - Experience working with Docker, Kubernetes, and other infrastructure components. - Background in fintech, SaaS, or other fast-moving industries. - Basic understanding of blockchains, crypto, and web3 technologies. Benefits - Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only). - Vision & Dental Insurance (U.S. only). - Chance to earn equity. - Maternity & Paternity leave (after 6 months). - WeWork All Access Membership. - WFH Yearly Stipend. - L&D Yearly Stipend (after 6 months).

• Support the company’s vital business by contributing to the design and development of software in an event-driven microservices environment • Develop microservices in Golang • Work with platform engineers to setup new services • Respond to production issues and alerts • When necessary, communicate directly with client technical teams

Role Description Solutions Engineers at zerohash sit at the intersection of technology, markets, and customer engagement. You will serve as a trusted technical advisor to prospective and existing customers, helping them evaluate, integrate, launch, and scale solutions built on zerohash's infrastructure. This is a highly customer-facing role. You will partner closely with Sales, Relationship Management, Product, and Engineering to drive successful integrations and production launches. Success in this role is measured not only by successful integrations, but by helping customers get to production and generate meaningful business outcomes on the platform. This is a fully remote role for a candidate based in the US and/or Canada. Responsibilities - Become a subject matter expert on zerohash products, APIs, trading infrastructure, and integration patterns. - Serve as the primary technical advisor throughout the customer lifecycle, from evaluation through production launch. - Lead technical discovery sessions, architecture discussions, and product demonstrations. - Advise customers on integration best practices across REST APIs, FIX connectivity, and trading workflows. - Troubleshoot technical issues and help customers accelerate time to production. - Translate customer requirements into actionable feedback for Product and Engineering teams. - Partner with Sales and Relationship Managers to drive customer adoption and growth. Qualifications - 3-5+ years of experience in Solutions Engineering, Sales Engineering, Technical Consulting, Technical Account Management, or similar customer-facing technical roles. - Experience supporting brokerage, trading, exchange, market infrastructure, or crypto infrastructure products. - Experience with FIX protocol and FIX-based integrations. - Strong understanding of APIs, REST, and distributed systems. - Experience troubleshooting technical integrations across multiple systems. - Familiarity with SQL and at least one scripting language such as Python, JavaScript, or Go. - Excellent communication and presentation skills. - Ability to communicate effectively with both technical and business stakeholders. - Ability to operate independently in a fast-paced environment. Preferred Qualifications - Experience supporting institutional trading workflows. - Familiarity with order management systems, matching engines, market structure, or trading infrastructure. - Experience working with brokerages, trading firms, exchanges, or capital markets technology providers. - Experience with digital asset infrastructure, custody, settlement, staking, lending, or stablecoin products. - Experience using AI-assisted tools to accelerate learning, troubleshooting, and execution. Benefits - Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only). - Vision & Dental Insurance (U.S. only). - Chance to earn equity. - Maternity & Paternity leave (after 6 months). - WeWork All Access Membership. - WFH Yearly Stipend. - L&D Yearly Stipend (after 6 months).

• Support the company’s vital business by structuring and designing the webpages • Build UI enhancements • Optimize Web pages for maximum speed and scalability • Assist back-end developers with coding and troubleshooting • Maintain brand consistency throughout the design • Inspire the overall company for product excellence through your work as a thought leader and mentor

• Lead all day-to-day fiduciary functions of zntb, including custody operations, settlement flows, reconciliation, reserve operations, and account administration. • Design, implement, and maintain operational playbooks, standard operating procedures, and business continuity frameworks aligned with OCC safety and soundness expectations. • Build and manage the bank’s operational infrastructure from pre-opening through steady-state operations, coordinating with engineering, product, finance, and legal teams. • Oversee operational readiness for new products, new asset types, new partner integrations, and changes to the bank’s operational scope. • Establish and monitor SLAs, exception-handling protocols, and operational uptime standards across all bank functions. • Serve as the senior Fiduciary Officer of zntb, leading the trust and fiduciary staff in the administration of all fiduciary and custodial accounts. • Oversee fiduciary recordkeeping, including account setup, asset segregation, ledger accuracy, periodic account reviews, and documentation required under 12 CFR §9.6. • Ensure trust operations comply with OCC fiduciary standards, including annual review requirements, internal fiduciary audit protocols, and applicable state trust law. • Maintain adequate safeguards and controls over fiduciary assets, including collateral requirements for uninsured fiduciary funds in accordance with 12 CFR Part 9. • Implement and enforce policies and procedures governing self-dealing, conflicts of interest, and co-mingling of fiduciary and non-fiduciary assets. • Work closely with the Chief Operating Officer to build and monitor controls, reporting and visibility of fiduciary responsibilities. • Serve as the primary executive responsible for reporting to the zntb Board of Directors on fiduciary activities, controls, and institutional KPIs. • Prepare and present regular Board and committee reports covering all fiduciary account activity, reconciliation integrity, vendor performance, operational incidents, and risk metrics. • Support the Board in discharging its fiduciary governance obligations under 12 CFR §9.7, including participation in the bank’s audit and risk committees. • Maintain the governance calendar and ensure timely production of all required Board materials, reports, and approvals. • Maintain audit-ready documentation, operational logs, and evidence repositories in preparation for OCC examinations, fiduciary audits, and supervisory reviews. • Implement and maintain OCC-aligned internal control systems across operations, custody, reconciliation, and settlement workflows. • Support pre-opening examination requirements and preopening deliverables required to achieve final OCC charter approval. • Partner with the Chief Operating Officer, Chief Compliance Officer, CRO, and Legal team on operational risk testing, issue remediation, and supervisory responses. • Monitor and operationalize evolving regulatory requirements, including GENIUS Act requirements related to issuance, reserve management, and redemption operations where applicable. • Oversee relationships with banking partners, sub-custodians, reserve custodians, technology vendors, and other critical service providers related to fiduciary and trust activities. • Ensure intercompany and third-party relationships satisfy OCC third-party risk management expectations, including due diligence, SLA monitoring, and ongoing oversight. • Maintain relevant vendor performance dashboards, due diligence packages, and documentation required for OCC third-party risk review. • For fiduciary and trust functions, own the bank’s operational continuity, incident response, and crisis management programs. • Lead triage and resolution for any fiduciary and trust incidents across custody, settlement, reconciliation, and technology functions. • Conduct post-incident reviews and ensure timely remediation of control gaps and operational failures. • Foster a culture of operational excellence, fiduciary accountability, and regulatory integrity across the organization. • Serve as a key member of the zntb executive leadership team, contributing to strategy, culture, and organizational development.

Role Description We are seeking a dynamic and strategic VP of Strategic Partnerships to build and scale a channel-led go-to-market motion. The role will be responsible for expanding market reach and driving partner sourced revenue. You will own the entire partner lifecycle, from sourcing and onboarding to negotiating commercial terms and developing joint go-to-market (GTM) strategies to enable their sales and account teams to resell zerohash's Trade, Transact, and Tokenization capabilities across their installed customer base. - Identify, recruit, and negotiate agreements with strategic at scale channel partners with distribution reach into banks, fintechs, brokerages, payment companies and marketplaces, and build a qualified pipeline of strategic partnership targets. - Develop partner-specific GTM strategies, enablement plans, and sales playbooks to equip partners to sell and deploy the company's Trade, Transact, and Tokenization solutions. - Act as the primary point of contact and digital asset domain expert as you build out the channel ecosystem. - Drive partner-sourced revenue by maintaining a healthy opportunity pipeline, tracking joint KPIs, and conducting quarterly business reviews. - Coordinate with Solution Engineer, Product and Engineering teams to support partner-led technical integrations and customized solutions. - Structure revenue share, referral, wholesale/reseller, minimum-commitment terms that align incentives across zerohash, the partner, and the partner's customers. - Build partner enablement by developing or repurpose training, certification, playbooks, and sales tools that equip partner sales teams to sell zerohash-powered capabilities. - Drive co-marketing with partner marketing teams on joint go-to-market campaigns, content, and launch plans that drive revenue through the channel. - Track and report performance, define sell-through metrics and revenue attribution; report on partnership health and ROI to executive leadership. - Champion channel strategy internally and act as the connective tissue across Sales, Product, Solution Engineers, Legal, Compliance, and Finance to ensure the partner motion is supported end to end. - Position the company as a thought leader in the digital asset and fintech space. Stay abreast of industry trends, regulatory developments, emerging technologies, and competitive positioning. - Represent zerohash at industry conferences, forums, and key events to build visibility and credibility in US, EU and international markets. Qualifications - 10+ years in partnerships, business development, or channel sales - Deep understanding of the digital asset/cryptocurrency and payments ecosystem - A demonstrated track record of closing complex, multi-year strategic partnerships - Direct experience designing partner commercial models - Experience building and scaling partner GTM enablement programs - Strong executive presence and negotiation skills; able to structure deals credibly with partner C-suite, legal, and finance stakeholders. - Familiarity with embedded finance, digital assets/crypto, or regulated financial infrastructure Benefits - Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only) - Vision & Dental Insurance (U.S. only) - Chance to earn equity - Maternity & Paternity leave (after 6 months) - WeWork All Access Membership - WFH Yearly Stipend - L&D Yearly Stipend (after 6 months)