An international biopharmaceutical company headquartered in Dublin, Leinster, Ireland, Jazz Pharmaceuticals has U.S. offices in Palo Alto, California; Philadelphia, Pennsylvania; a
Senior Manager, Field Enablement & Reporting Technical Lead
Location
United States
Posted
5 days ago
Salary
$141.6K - $212.4K / year
Seniority
Lead
Job Description
Senior Manager, Field Enablement & Reporting Technical Lead
Jazz Pharmaceuticals
Role Description At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz. The Tech Lead, Field Enablement & Reporting, provides hands-on technical leadership and solution design expertise for the Field Enablement & Reporting Global Capability Product team within the Field Strategy & Enablement team. Reporting to the Technical Suite Lead, this role serves as the primary technical leader for the capability, partnering closely with the Product Owner, Activation Lead, development teams, and/or vendor teams to ensure product priorities and global standards. The Field Solutions & Reporting team delivers AI-enabled field decision support and reporting platforms, providing real-time insights, standardized dashboards, and performance visibility across territories. As the Tech Lead, this role is a hands-on contributor and technical leader, directly involved in designing, building, and delivering solutions for field AI-driven decision support and reporting products. Qualifications - Bachelor's degree in computer science, engineering, information systems, or related technical field. - 7+ years of experience after Bachelor's degree (or 5+ years of experience after Master's degree) in field force effectiveness, sales operations, CRM platforms, field analytics, or related domains in pharma. - 2+ years of experience as a Tech Lead, Technical Program Manager, Engineering Manager, or similar roles. - Demonstrated experience designing and delivering enterprise-scale digital platforms. - Experience working within complex, matrixed organizations with multiple technology and product teams. - Proven ability to mentor and guide developers and vendor partners. Requirements - Experience designing, testing, deploying, operating, and enhancing scalable, secure, and compliant technology solutions. - Understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks. - Experience owning field-facing reporting and enablement products. - Strong understanding of field reporting platforms and AI-enabled decision support solutions. - Ability to partner with Business Product Owners to translate executive and Commercial requirements into scalable technology solutions. - Experience leading mixed teams of internal developers and vendors. - Experience working within Agile product development teams. Benefits - Medical, dental and vision insurance. - 401k retirement savings plan. - Flexible paid vacation. - Discretionary annual cash bonus or incentive compensation. - Discretionary equity grants.
Related Guides
Related Categories
Related Job Pages
More Field Engineer Jobs
Robotic and Mechanized Welding Application Engineer
EnovisClinically differentiated solutions that enhance patient outcomes and restore motion for life.
• Conduct and facilitate extended product demonstrations and proof-of-concept installations for prospective and existing customers, ensuring technical accuracy and customer satisfaction throughout the demonstration process. • Provide technical expertise in the integration of EWM and robotic welding systems into customer production environments, including system configuration, optimization, and troubleshooting. • Support customer pilot projects from concept through execution, ensuring project milestones are met, technical requirements are satisfied, and customers achieve desired outcomes and return on investment. • Perform on-site troubleshooting, system configuration, software setup, and optimization of robotic welding equipment and associated workflow solutions to achieve target performance metrics. • Document demonstration results, customer feedback, technical findings, and lessons learned; provide this documentation to Sales and Engineering teams to inform future installations and sales strategies. • Collaborate cross-functionally with Sales, Customer Success, and Engineering teams to identify customer requirements, develop tailored solution proposals, and ensure alignment between customer needs and product capabilities. • Travel to customer sites across Mexico and North America to support installations, provide on-site training, oversee technical demonstrations, and serve as the primary technical point of contact for complex projects. • Develop and maintain detailed technical documentation, training materials, standard operating procedures, and customer guidance to support solution adoption and successful long-term customer operations. • Identify and recommend opportunities to expand solution adoption and scalability across the customer base, contributing to pipeline development and revenue growth initiatives.
Field Service Technician
AFD Petroleum Ltd.AFD Petroleum is a leading independent supplier of fuel, lubricants, and storage solutions across Alberta, B.C., Yukon, and Alaska. With 35 years of experience, we’re committed to delivering reliable service, innovative solutions, and lasting value, centered on our people, our customers, and our communities.
Role Description Our Field Service Technicians keep our customers running. This position deals with every aspect of a petroleum system, starting with the above-ground tanks, pumps, monitors, fuel dispensers, and the point-of-sale systems on the tanks. Most days are spent diagnosing, triaging, repairing/replacing broken parts on tanks in the area. In addition to working with the crew on installations of new equipment/sites. The tank technician will be travelling to Fort St John, Grand Prairie, and Northern BC as required. Your Schedule: Full-time rotating schedule, 14/7 or 10/4 shifts with an average of 10-hour days. Depending on where you live, this can be a remote position where you start and end the day from your home. What you will do day-to-day: - Take daily directions from the supervisor on the task to be performed. - Complete preventative maintenance on fueling tanks and systems. - Install, test new plumbing on tank setups at customer sites. - Analyze electrical and mechanical problems on fuel equipment and repair as required. - Housekeeping activities to maintain a professional image and ensure safe operations. - This role requires a significant amount of travel from site to site in a supplied company truck. - Accurately complete all necessary forms – work orders, inventory, checklists, reports, etc. - Communicate with customers and explain technical issues in a non-technical manner. - Stock and Track parts inventory in your vehicle to ensure materials are billed to the jobs. - Respond to after-hours emergency service requests for "site down" or other priority situations. Qualifications - A mechanically inclined person who enjoys a variety of tasks and is willing to learn. - 5+ years’ experience in a shop/field or mechanical environment. - Clean Driving record, pass A&D test. - High School and/or Trade/Journeyman Ticket. - A positive, willing-to-learn attitude and good communication will go a long way! - Ability to work outdoors in all types of weather; daily travel, lift 50 Lbs, climb ladders. - Petroleum Mechanic certification is an asset but not required. Requirements - As part of the interview process, all candidates will undergo a successful completion of pre-employment requirements, including a 50-lb. fitness test, criminal record check, and employment reference verification, and an offer will be contingent upon the successful pre-employment checks. Benefits - Great health and insurance benefits – medical, dental, vision, life insurance, disability, AD&D – because we believe in taking care of yourself. - Discount on fuel and safety boot reimbursement program. - Career development. - Paid orientation & training. - Personal/Sick Paid Days. Company Description AFD Petroleum is a leading independent supplier of fuel, lubricants, and storage solutions across Alberta, B.C., Yukon, and Alaska. With 35 years of experience, we’re committed to delivering reliable service, innovative solutions, and lasting value, centered on our people, our customers, and our communities.
Centralized Scheduler
Mosaic Life CareFounded in 1982 and headquartered in St. Joseph, Missouri, Mosaic Life Care is a physician-led health system dedicated to its mission of improving the health of individuals and com
Role Description The Centralized Scheduler works under the supervision of the Director or Manager to schedule outpatient ancillary visits, the coordination of tests/procedures for Surgical Services, as well as Inpatient Discharge follow up visits. - Schedules patient visits through the completion of electronic request order. - Properly ensures patient safety by coordinating patient tests according to best practice. - Clinical experience preferred (i.e. LPN, physician's office personnel). - This position has no direct physical contact with patients. - Provides excellent customer service to both internal and external customers. Company Description Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care. - Mosaic has a wide array of benefits to meet each employee’s individual needs. - Benefits were designed by listening to people just like you. - Mosaic offers several perks with a focus on ensuring our employees feel valued, including: - Concierge services - Employee lounge - Wellness programs - Free covered parking - Free on-site and virtual health clinics - Many more - When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.
• The Director of Field Engineering is responsible for the development, expansion, and large-scale growth of the Field Engineering Department that seeks to provide support, upgrades, preventative and correct maintenance, along with commissioning support. • The incumbent is responsible for leading our Field Services Engineers ensuring proper operation and maintenance of KPI deployed solutions and is a key escalation point for our customers related to this support. • This Director oversees the creation and success of a highly capable field services team. • Working closely with leaders in Engineering, Customer Support, Resident Maintenance, Sales, and Marketing, this position is accountable for continuously improving the delivery of our services. • Leads Field Service Teams who perform on-site routine service including commissioning support, brownfield upgrades, service and maintenance. • Oversee the scheduling and training of Field Service Engineering team. • Works with Sales to create quotes for Preventative Maintenance, Retrofits, Corrective Maintenance, and Launch support. • Management and creation of departmental budgets. • Ensures all customer issues are satisfactorily resolved utilizing engineering and other teams as needed. • Conduct effective resource planning to maximize the productivity of resources. • Ensure various KPI’s and Customer expectations are met or exceeded. • Act as the KPI trusted advisor, both internally and externally, to ensure targets and profitability goals are met.


