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CBT

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Dutch Customer Support Specialist – E-commerce

EcommerceEcommerceFull TimeRemoteSeniorTeam 11-50Since 2001H1B SponsorCompany SiteLinkedIn

Location

Portugal

Posted

5 days ago

Salary

€1.5K / month

Seniority

Senior

High SchoolDutchEnglish

Job Description

Dutch Customer Support Specialist – E-commerce

CBT

• Manage end-to-end customer interactions (phone, email, chat) related to online orders • Handle delivery tracking, returns, refunds, payment queries, and shipping investigations • Review and process order-related data and business requests • Collaborate with couriers, financial institutions, and internal teams • Ensure strict compliance with PCI & GDPR policies • Analyze and resolve complex cases, escalating when necessary • Contribute to continuous improvement of customer experience and team performance

Job Requirements

  • Dutch near native, English proficiency (B2 or higher) – written & spoken
  • Strong communication and problem-solving skills
  • High attention to detail and accuracy
  • Ability to work independently and make decisions confidently
  • Comfortable handling sensitive/confidential data
  • KPI-driven mindset with a proactive attitude
  • Team player who values collaboration and accountability
  • Nice to have: Experience with SAP or back-office tools
  • Previous customer support or e-commerce experience

Benefits

  • Meal allowance: 7€/day
  • Performance bonus
  • Holiday & Christmas allowances included
  • 100% Remote work (within continental Portugal)
  • Career growth opportunities in an international environment

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