IBMC

Role Description - Stakeholder Collaboration: Partner with stakeholders to deeply understand business goals and translate complex needs into clear, actionable product requirements. - Backlog Ownership: Define and strategically prioritize the product backlog, ensuring strict alignment with high-level business goals and customer needs. - Delivery Excellence: Work closely with the development team to drive the timely and high-quality delivery of product features. - Roadmap Communication: Articulate and champion the product vision and roadmap to both internal teams and external stakeholders. - Performance Monitoring: Evaluate product performance using data-driven insights to make continuous optimization decisions. - Agile Leadership: Lead high-impact sprint planning, review, and retrospective meetings. - Subject Matter Expert: Act as the primary point of contact for all product-related inquiries and cross-functional issues. - Feedback Loop: Continuously gather and synthesize feedback from users and stakeholders to iterate and improve the product. Qualifications - 5–7 years of experience in related roles (Product Owner, Product Manager, Product Designer, or Business Analyst). - Proven experience managing mobile applications or digital products. - Strong communication and interpersonal skills to work effectively with stakeholders from diverse backgrounds. - Strong, practical understanding of Agile methodologies, particularly the Scrum framework. - Proven ability to define and ruthlessly prioritize product features based on business value and customer needs. - Highly experienced in creating detailed, airtight Product Requirement Documents (PRDs). - Fluent in leveraging Claude as an AI tool to drive maximum efficiency in daily workflows. - Strong analytical and problem-solving abilities within fast-paced environments. - Experience with product management tools such as Jira, Confluence, or similar. - Fluent in English. Requirements - Only shortlisted candidates will be contacted. - Please present the best version of yourself in your CV. - Feel free to share this opportunity with your colleagues or friends.

Role Description We are seeking a highly reliable, calm, and sharp Customer Support Representative to join our global operations team on a 100% Remote, Full-Time basis from Indonesia. In this role, you will not be taking phone calls, instead, you will own the front-line written communication (Email, Live Chat, Slack, and Helpdesk Tickets) covering time-critical UK/US business hours and tight dispatch cutoffs. The ideal candidate is a composed, quick-thinking problem solver who possesses flawless professional written English and treats data security with the highest discipline. Key Responsibilities - Omnichannel Queue Management: Promptly manage, resolve, and close high-priority customer inquiries across Email, Slack channels, Live Chat, and internal helpdesk/ticketing systems. - Time-Critical Dispatch Coordination: Monitor and safeguard daily dispatch cutoffs, coordinates quick updates with warehouses/couriers, and adapt seamlessly to last-minute shipment alterations. - Strict Data Security & Integrity: Safely handle sensitive customer personal data, ensuring 100% compliance with strict corporate data protection guidelines and privacy protocols. - Platform Mastery: Swiftly navigate, learn, and log information accurately across modern helpdesk platforms, order tracking software, and supply chain tools. - Continuous System Optimization: Maintain comprehensive issue records, track client feedback patterns, and collaborate with the shift lead to improve response efficiency. Qualifications - Minimum 2–3 years of solid experience in International Customer Support, B2B Ticketing, or Logistics/Supply Chain Operations (prior experience handling UK/US enterprise clients is highly preferred). - Elite, flawless written English skills. Superior command of professional tone, grammar, and written clarity is mandatory (Conversational fluency is secondary to written mastery). - Must pass comprehensive standard background vetting and reference checks due to strict data-handling policies. - Proven ability to remain completely calm, organized, and analytical in a high-stress, fast-moving environment with rapid updates. - Exceptional attendance record, punctuality, and time-management discipline to prevent coverage gaps during critical cutoff hours. - Tech-savvy individual capable of mastering new helpdesk software and complex order systems rapidly. - A strong preference for candidates seeking a stable, long-term career growth path with opportunities to progress within the global support division. Benefits - Competitive monthly basic salary package. - 100% Work-from-Home (Remote) flexibility from anywhere in Indonesia. - Clear career progression paths into Senior Representative, Shift Lead, or Quality Assurance roles. - Collaborative, diverse, and modern international working culture.

Role Description IBMC is proudly assisting an international, high-growth Digital Commerce Powerhouse & Technology Group in hiring an elite, visionary Senior / Lead Shopify Developer. Our client specializes in architecting, launching, and scaling high-performance, multi-million dollar global brands using cutting-edge commerce technology. We are seeking a heavyweight, highly strategic Senior Shopify Developer with 6 to 10 years of deep, specialized ecommerce engineering experience. In this senior technical role, you will own the architectural roadmap of global Shopify Plus stores and complex headless commerce ecosystems. - Architect, scale, and maintain high-volume Shopify Plus stores using Liquid, advanced JavaScript (ES6+), React, and GraphQL. - Lead the strategy, development, and deployment of headless architectures using Shopify Hydrogen + Remix/Oxygen or advanced Next.js frameworks. - Build secure, high-performance custom Shopify Apps and scalable middleware (Node.js/TypeScript) to process complex data webhooks and background jobs. - Take full ownership of migrating legacy scripts and designing advanced, secure checkout logic using Shopify Checkout Extensibility and Shopify Functions. - Architect seamless API integrations between Shopify and enterprise-level external systems, including ERPs (SAP, NetSuite), CRMs, and complex PIM (Product Information Management) systems. - Own Core Web Vitals, technical SEO health, and server-side optimization to ensure peak loading speeds during global high-traffic sales events (e.g., Black Friday). - Establish clean code standards, lead comprehensive code reviews, manage CI/CD pipelines, and maintain technical documentation to ensure long-term system scalability. Qualifications - 6–10 years of professional experience in fullstack software engineering, with a strict, proven focus on enterprise-level Shopify / Ecommerce platforms. - Master-level expertise in the Shopify Plus ecosystem, Liquid, Shopify Theme architecture, and Shopify APIs (REST & GraphQL). - Elite proficiency in React, TypeScript, Node.js, and modern serverless/cloud hosting environments. Solid experience with Hydrogen or Next.js is mandatory. - Proven, hands-on experience implementing Checkout Extensibility and writing custom business logic via Shopify Functions. - Extensive track record of connecting complex global webhooks and integrating robust third-party ERP/PIM systems. - Strong expertise in Git workflows, CI/CD setup, testing frameworks (Jest/Cypress), and agile engineering practices. - Fluent, professional English (written and spoken) for high-level technical alignment and strategic reporting. Nice-to-Haves - Active certifications within the Shopify Partner/Developer ecosystem. - Modern, fully remote work flexibility allowing you to work from anywhere. - Opportunity to lead high-stakes, cutting-edge headless commerce architectures for top-tier brands. - Collaborative, tech-first, and innovation-driven environment under direct IBMC management support.

Role Description We are looking for a high-energy, strategic, and results-driven Business Development Manager (Corporate Services) to join our internal team. You will be responsible for identifying new market opportunities, building high-level relationships with global stakeholders, and driving revenue growth for IBMC’s consulting services. The ideal candidate is a "Hunter" who understands the B2B consulting landscape and can effectively articulate the value of IBMC to potential partners and clients. - Market Expansion: Identify and prospect new business opportunities with international firms looking to enter or scale in the Indonesian market. - Strategic Partnerships: Build and nurture long-term relationships with C-level executives, founders, and international business chambers. - Sales Pipeline Management: Lead the full sales cycle from initial prospecting and discovery calls to proposal presentation and contract closing. - Consultative Selling: Understand the unique pain points of international clients and tailor IBMC’s service offerings (HR, Legal, Payroll, etc.) to meet their needs. - Brand Ambassadorship: Represent IBMC at industry events, webinars, and networking sessions to increase brand visibility. - Collaboration: Work closely with our internal consultants and legal team to ensure that service proposals are accurate, compliant, and competitive. - Reporting: Maintain accurate records in CRM and provide regular reports on sales targets, pipeline health, and market trends. Qualifications - Minimum 2-3 years of proven experience in Business Development, Sales, or Partnerships, preferably within the Consulting, HR Services, or Fintech industries. - Demonstrated ability to meet or exceed high-value B2B sales targets. - Strong network of international business contacts or experience dealing with global corporate clients. - Exceptional English communication skills (written and verbal); native or professional-level proficiency is mandatory. - Strong negotiation, presentation, and closing skills with a consultative approach. - Proactive, self-motivated, and able to thrive in a high-pressure, fast-paced consulting environment. - Bachelor’s degree in Business, Marketing, International Relations, or a related field. Benefits - Highly attractive base salary aligned with your experience. - Work with a diverse team and interact with global business leaders.

Role Description We are seeking a highly structured, strategic, and detail-oriented Legal Manager to oversee all legal and compliance matters across the group. Reporting directly to the Board of Directors and the Office of the CEOs, this is a versatile role that beautifully balances contract engineering, corporate governance, and cross-border risk mitigation. Your goal is to ensure that the group's global operations, strategic partnerships, and institutional client contracts strictly meet legal and regulatory standards in Singapore, international, and offshore jurisdictions. Key Responsibilities - Contract Management: Draft, review, negotiate, and manage corporate and commercial agreements across all group entities, including client agreements, vendor contracts, employment terms, and internal policies. - Regulatory Compliance: Ensure stringent operational and regulatory compliance with Singaporean, international, and offshore legal frameworks, particularly within the quantitative trading, fintech, and payment sectors. - Risk & Governance Advisory: Provide proactive, expert advice to senior management and the Board of Directors regarding corporate governance, cross-border compliance matters, and risk mitigation strategies. - External Liaison: Serve as the primary corporate point of contact to coordinate with external legal counsels, regulatory bodies, and international compliance partners when required. - Framework Establishment: Build and standardize internal legal frameworks, corporate documentation guidelines, and continuous compliance monitoring processes across the entire Group ecosystem. Qualifications - Education: Bachelor’s Degree (S1) in Law (LL.B.) or an equivalent professional legal qualification. - Experience: Minimum of 3 to 5 years of professional experience in legal, compliance, or regulatory roles specifically within quantitative trading, brokerage, payment systems, or financial technology industries. - Domain Knowledge: In-depth understanding of Singapore and International laws, paired with practical, working knowledge of offshore corporate structures and cross-border compliance parameters. - Drafting Expertise: Proven track record in structuring, drafting, and managing a wide, sophisticated range of commercial and corporate agreements independently. - Communication: Strong analytical, communication, and advisory skills, with a demonstrated ability to work seamlessly across multiple international teams and entities. - Mobility: Operating initially under a flexible setup, candidates must possess a high degree of adaptability. Requirements - Willingness or desire to relocate to Bali, Indonesia in the future is a strong plus. - Prior experience dealing with digital asset regulations, proprietary trading frameworks, or offshore fund compliance. Benefits - Strategic Direct Reporting: High-visibility position reporting directly to the Board of Directors and the Office of the CEOs, allowing you to directly shape enterprise-wide policy. - Competitive Salary: A stable, premium monthly compensation package of USD 3,000 – USD 5,000 (structured depending heavily on your past qualifications and depth of experience). - Modern Work Culture: Enjoy flexible working hours within a highly collaborative, results-oriented, and progressive international corporate environment. - Flexible Setup: Work seamlessly through a remote operational structure while gaining massive exposure to global financial markets and international legal networks. - Time Off: Generous allocation of paid annual leave along with observed public holidays.

Role Description - Collaborate with stakeholders to understand business needs and translate them into clear product requirements. - Define and prioritize the product backlog, ensuring alignment with business goals and customer needs. - Work closely with the development team to ensure timely and high-quality delivery of product features. - Communicate the product vision and roadmap to both internal and external stakeholders. - Monitor and evaluate product performance, making data-driven decisions to enhance the product. - Lead sprint planning, review, and retrospective meetings. - Act as the primary point of contact for all product-related inquiries and issues. - Continuously gather feedback from users and stakeholders to improve the product. Qualifications - Minimum 2 years of experience, preferably in related roles (Product Owner, Product Manager, Product Designer, Business Analyst). - Experience with mobile applications or digital products is preferred. - Strong communication skills to work effectively with stakeholders from diverse backgrounds. - Strong understanding of Agile methodologies, particularly Scrum. - Proven ability to define and prioritize product features based on business and customer needs. - Experienced in creating detailed PRDs. - Fluent in using Claude as the AI tool for efficiency. - Excellent communication and interpersonal skills. - Strong analytical and problem-solving abilities. - Ability to work collaboratively in a fast-paced environment. - Experience with product management tools such as Jira, Confluence, or similar is a plus. - Fluent in English. Company Description IBMC is a leading Business Management Consulting Company in Indonesia, committed to driving business success through innovative and strategic solutions. With a strong foothold in the Indonesian market, we provide a wide range of tailored services to support both local and international businesses.

Role Description We are looking for a highly skilled Technical Support Engineer to bridge the gap between our complex IT solutions and our global users. This is a fully remote position that requires a strict commitment to working during Pacific Standard Time (PST) hours (GMT-8) to support our international client base. - Technical Troubleshooting: Respond to and resolve complex technical inquiries, software bugs, and system requests related to our products and services in a timely, professional manner. - Problem Resolution: Identify, troubleshoot, and provide effective architecture solutions for technical bottlenecks involving cloud infrastructure and web applications. - Documentation Architecture: Maintain accurate, detailed, and up-to-date records of all customer interactions, technical issues, and successful resolutions within our support tracking system. - Product Knowledge: Continuously deepen your expertise in our evolving product suite and services to provide superior, high-tier technical guidance. - Feedback Loop: Provide ongoing, data-driven input to our internal engineering team to help improve and develop our products based on real-world customer demands and pain points. Qualifications - Minimum Bachelor's Degree in Computer Science, Information Technology, or a related engineering field, ideally graduated from a reputable Private University (Universitas Swasta). - Minimum of 2 years of proven experience in IT support, technical customer success, or cloud technical customer support roles. - Solid knowledge of Amazon Web Services (AWS), Web Development, Programming Logic, and Computer Networks. - Excellent, professional English communication skills, both verbal and written (mandatory for international client interaction). - Professional or conversational proficiency in Mandarin is required to support and communicate effectively with our regional Chinese-speaking stakeholders and users. - Exceptional problem-solving skills and the ability to maintain composure, clarity, and efficiency under pressure. - Absolute willingness and ability to work full-time according to the Pacific Standard Time (PST) / Los Angeles time zone (GMT-8). - A solid background or proficiency in programming (coding) is highly preferred to better assist in advanced technical debugging. Benefits - Attractive salary package highly aligned with the technical nature of the role and night shift requirements. - Fully remote setup allowing you to work comfortably from anywhere in Indonesia. - Direct management, continuous professional coaching, and development support from IBMC. - Outstanding opportunity to work with international stakeholders, global clients, and cutting-edge SaaS technologies. - Comprehensive Health Insurance coverage (BPJS or equivalent) and other standard corporate perks.

Role Description IBMC is assisting a high-growth, modern Proprietary Trading and Investment Firm in hiring an agile Junior Operations Manager. Operating in the fast-paced fintech space, our client empowers global traders with cutting-edge platforms, liquidity, and infrastructure. We are looking for a sharp, tech-savvy operations professional to act as a core anchor for customer success, community management, and marketing operations. We are seeking a proactive and versatile Junior Operations Manager to oversee day-to-day client operations, reputation management, and influencer marketing coordination. This is a dynamic, highly visible role where you will serve as the bridge between technical client support and our marketing growth initiatives. The ideal candidate is comfortable communicating with global traders, managing public brand feedback, and directly supporting the leadership team in a fast-growing financial ecosystem. Qualifications - 2-3 years of professional experience in operations, customer success, account management, or executive support roles. - Prior experience or a strong understanding of Finance, Fintech, Cryptocurrencies, or Proprietary Trading is a massive plus. - Elite written and verbal English communication skills (essential for high-stakes corporate support and public reputation management). - Highly proficient with Slack, Google Workspace (especially advanced Sheets), Notion, and modern CRM tracking systems. - Direct familiarity with online review ecosystems, specifically platforms like Trustpilot, and how to manage public feedback strategically. - Highly proactive, resilient under pressure, and capable of working independently with minimal supervision in a remote or agile desk environment. Requirements - Manage and respond to all high-level customer support requests via Slack, ensuring rapid, professional, and clear communication regarding platform issues and services. - Monitor and manage public feedback on platforms like Trustpilot. Formulate strategic responses to enhance the firm's online reputation and coordinate the internal drive to maintain a 5-star rating. - Research, map out, and reach out to new influencers and content creators within the trading, crypto, and finance spaces to support marketing initiatives. - Track the performance of ongoing influencer campaigns, compile regular reports, and deliver operational insights to internal teams. - Act as a reliable right-hand to the leadership team, assisting with administrative tasks, internal workflow auditing, and various ad-hoc operational projects. Benefits - Competitive monthly salary package aligned with international fintech standards. - Direct mentorship and career acceleration from a seasoned financial leadership team. - Flexible, modern work environment utilizing top-tier collaboration tools. - Performance-based bonuses linked to operational efficiency and marketing growth. - Health insurance and professional development budget.

Role Description We are seeking a highly organized, emotionally intelligent, and proactive Facilitator & Creator Partnerships Manager to scale our global network. Operating in a fully remote capacity, this is a deeply relationship-driven role that beautifully blends sourcing, community building, relationship management, and light sales. Your goal is not to execute spammy, generic outreach, but to initiate thoughtful, authentic conversations that turn wellness leaders into active brand ambassadors and partners. Key Responsibilities - Strategic Sourcing: Identify and map out high-potential partners globally (focusing on Europe, UK, Bali, and regional wellness hubs) across Instagram, LinkedIn, event listings, and retreat platforms. - Authentic Outreach: Initiate warm, human, and highly personalized conversations via Instagram DM, Email, LinkedIn, and WhatsApp that perfectly mirror the soulful values of the IKAT brand. - Partner Qualification: Gauge alignment by evaluating a lead's community size, ceremony frequency, and genuine interest in using, reselling, or promoting ceremonial cacao. - Activation & Closing: Lead the end-to-end partner pipeline—from scheduling discovery calls and coordinating samples to onboarding facilitators into our referral, affiliate, or bulk-order programs. - Pipeline Governance: Maintain a highly organized, transparent, and meticulous CRM or lead tracker capturing outreach statuses, samples sent, deals closed, and content posted. - Process Optimization: Collaborate with a small, fast-moving international team to refine outreach angles, script templates, and improve overall partnership conversion metrics. - Industry Familiarity: Deep understanding of or passion for the conscious, wellness, spiritual, yoga, or facilitator space. Qualifications - Prior experience in Partnership Management, Influencer Marketing, Appointment Setting, B2B Sales, or Community Building. - Exceptional, heartfelt written and verbal English skills with a high degree of emotional intelligence. - Highly comfortable working with Instagram research, email sequences, WhatsApp Business, Google Sheets, Notion, or CRM pipeline tools. - A reliable, self-motivated individual who thrives in a 100% remote setup and takes complete ownership of their pipeline. - Flexible to operate efficiently across time zones spanning Europe, the UK, Bali, or Southeast Asia. Nice-to-Haves / Bonus Points - Personal experience with cacao ceremonies, retreats, breathwork, or meditation. - Established connections within local or global wellness communities. - Past experience managing affiliate or brand ambassador programs for premium, conscious consumer brands. Benefits - Flexible Working Style: 100% remote with geographical freedom. - Balanced Compensation: A dependable fixed monthly base/retainer combined with high-reward, performance-based bonuses for closed deals. - Purpose-Driven Culture: Work with a premium, conscious brand that values ethics, community, and ancient rituals. - Growth & Mentorship: Direct collaboration with an international founding team with room to scale the partnerships department.

Role Description We are seeking a seasoned, high-caliber Sales Manager to be based in Kuala Lumpur, Malaysia. With over 8 years of enterprise sales experience, you will lead our market penetration and revenue growth within the Malaysian retail sector. This role requires an aggressive "Hunter" with a powerful local network who can navigate complex, multi-year, big-ticket enterprise software deals. The ideal candidate will have deep roots in the local business community and the linguistic capability to seamlessly manage relationships with major regional stakeholders. Key Responsibilities - Enterprise Revenue Growth: Drive sales expansion by consistently achieving monthly/quarterly sales targets and performance KPIs within the Malaysian market. - Big-Ticket Acquisitions: Identify, prospect, and close complex, multi-year enterprise deals with large-scale fashion, lifestyle, and specialty retailers. - Consultative Value Selling: Navigate long, complex sales cycles by understanding client supply chain challenges, POS/CRM legacy bottlenecks, and mapping out tailored AI-driven SaaS solutions. - Stakeholder Management: Build high-level trust and manage relationships across diverse corporate boards, from C-level executives to technical operations teams. - Pipeline Excellence: Maintain clean, predictable, and accurate sales forecasting and activities within the corporate CRM platform. - Regional Market Presence: Leverage existing business connections to create immediate value, increase brand visibility, and accelerate market entry. Qualifications - Minimum 8+ years of professional B2B software sales experience, with at least 5 years strictly focused on SaaS or Enterprise Software Sales. - Proven track record in ERP, CRM, Supply Chain, or Omnichannel Retail software sales (Strictly no general HRMS/Payroll sales background). - Native or professional fluency in Mandarin and English is mandatory to effectively manage communication with regional and international stakeholders. - Demonstrated capability in closing high-value, multi-year, and complex software deployment contracts. - Degree or Diploma in Business, Marketing, Information Technology, or a related field. Requirements - Identity & Location: Malaysian Citizen based in Kuala Lumpur, with a deep understanding of the local Chinese-Malaysian business ecosystem and corporate networks. - Global Network: Collaborate with a leading $70M ARR global retail-tech pioneer headquartered in Singapore. - Autonomy: High level of ownership to build and execute the sales strategy for the Malaysian territory. - Professional Growth: Direct exposure to cutting-edge AI-first enterprise technologies.