Role Description Become a Key Player at Bush & Bush Law Group as a Customer Service Representative! Bush & Bush Law Group, a leading personal injury law firm, is on the lookout for a friendly and dedicated Customer Service Representative to join our team. This vital role is essential in providing outstanding service to our clients and contributing to their overall experience with our firm. As a Customer Service Representative, you will be the first point of contact for clients, addressing their needs and ensuring they receive the information and support they require. Your exceptional communication skills and empathy will play a crucial role in assisting clients during their legal journeys. Compensation: $13-$15 an hour. Key Responsibilities: - Client Interaction: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries. - Information Gathering: Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged. - Case Management Support: Assist clients in navigating their cases by providing updates and information about the legal process. - Problem Resolution: Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary. - Administrative Tasks: Support administrative tasks as needed, including data entry, managing schedules, and organizing client files. Qualifications - High school diploma or equivalent required; some college education preferred. - Previous experience in customer service, preferably in a legal or office environment. - Strong communication skills, both verbal and written, with a customer-centric approach. - Proficient in using Microsoft Office Suite and familiarity with case management software is a plus. - Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. - Empathy, patience, and a positive attitude when dealing with clients, especially during their challenging times. Benefits - Positive and supportive team environment. - Opportunities for professional growth and development. - A leadership team that values innovation and efficiency.

• Visiting supermarkets and other retail outlets according to the designated plan. • Using the mobile application to take photos of the shelf where the product is located from different angles, scan product barcodes in the assigned category, and record product information in the system. • Reporting technical issues encountered while using the mobile application.

Role Description As a valued member of the Beneficiary Support Team, you’ll be a steady, compassionate presence for individuals navigating sensitive life transitions. You’ll serve as a trusted guide—answering questions, offering reassurance, and walking beneficiaries through their available options with care and clarity. - Manage a consistent volume of inbound calls - Provide resolutions and communicate important information - Navigate multiple systems while maintaining grace under pressure - Perform back-office duties, such as processing claims and filing paperwork Your role is rooted in empathy, communication, and professionalism. You’re not just answering phones; you’re helping people find peace and understanding during some of their most vulnerable moments. Qualifications - Previous customer service and/or call center experience - Experience supporting employee benefits or working in a benefits call center - Preferred: Background in health and welfare benefits or similar support roles - Empathy and emotional intelligence when engaging with others - Keyboarding and Microsoft Office proficiency - Strong verbal and written communication skills - The ability to multi-task, stay organized, and solve problems efficiently - A professional demeanor with the ability to maintain focus in emotionally charged situations - A high school diploma or GED Requirements - Successful completion of a background check and drug test is required for this position, which includes education and previous employment verification. - Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. - We are currently NOT hiring in the following geographies, including but not limited to: - States: AK, CT, CA, HI, IL, MA, MD, MT, NJ, NY, OR, WA - Metro Areas: Minneapolis - MN, Washington DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ Benefits - Health benefits for you and your family, including medical, dental, and vision, starting on day 1 of work - Variety of benefits including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time - Estimated salary range for this role is $31,920.00 - $39,900.00 - Based on business need, this position may be eligible for a bonus or incentive Company Description Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

• Answer and conduct business on the telephone while maintaining excellent Customer Service. • Answer release of information related telephone calls and inquiries accurately and timely. • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence. • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems. • Follow all department and/or site specific processes and procedures accordingly. • Responsible for following all company policies and procedures as posted or communicated by management. • Maintain confidentiality in all information seen and heard. • Maintain open lines of communication with other employees and management regarding any problems, complaints, incidents, etc.