• Answer and conduct business on the telephone while maintaining excellent Customer Service. • Answer release of information related telephone calls and inquiries accurately and timely. • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence. • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems. • Follow all department and/or site specific processes and procedures accordingly. • Responsible for following all company policies and procedures as posted or communicated by management. • Maintain confidentiality in all information seen and heard. • Maintain open lines of communication with other employees and management regarding any problems, complaints, incidents, etc.

• Maximize ISC brand reputation by professionally responding to inquiries via phone, email, and chat • Provide service that meets compliance, quality, and productivity benchmarks established in training and standard operating procedures • Apply working knowledge of insurance principles and team-specific workflows (Sales Support, Policy Services Support, or Billing Support) to complete end-to-end transactions • Own complex inquiries and account-level issues that require judgment, research, and cross-functional coordination (Underwriting, Accounting, Compliance, Tech) • Serve as a go-to resource within the team for procedural questions, system navigation, and escalation handling • Mentor new hires; assist with side-by-side training and call/ticket reviews • Identify process improvements and contribute to knowledge base / macro updates in Zendesk • Cross-train across at least two of the three support functions (Sales, Policy Services, Billing) to support coverage

• Providing prompt and professional customer support: You will handle a high volume of phone calls, emails, and chats from Order.co customers & vendors. • Troubleshooting and problem-solving: You will utilize your problem-solving skills to identify and resolve customer issues. • Communicating effectively: You will need strong communication skills to interact with customers in a clear, concise, and empathetic manner. • Managing customer expectations: It is important to set realistic expectations for customers regarding issue resolution times. • Documenting and tracking customer interactions: Accurate record-keeping is essential to ensure continuity and enable effective follow-up. • Collaborating with internal teams: As a Support Specialist I, you will work closely with other teams within Order.co. • Continuously improving customer support processes: We encourage a culture of learning and improvement.

Role Description We are hiring Travel Support Representatives to assist clients with hotel bookings and travel inquiries. This role is ideal for individuals seeking flexibility, growth, and entry into the travel industry. - Respond to client inquiries regarding hotel bookings - Assist with travel-related questions and support - Maintain professionalism and accuracy in all interactions Qualifications - Strong communication skills - Customer service experience preferred - Interest in the travel industry Requirements - Ability to work remotely - Flexible schedule availability Benefits - Fully remote position - Flexible scheduling - Training and mentorship included - Travel industry perks and discounts - $45,000 - $75,000 a year