• Maximize ISC brand reputation by professionally responding to inquiries via phone, email, and chat • Provide service that meets compliance, quality, and productivity benchmarks established in training and standard operating procedures • Apply working knowledge of insurance principles and team-specific workflows (Sales Support, Policy Services Support, or Billing Support) to complete end-to-end transactions • Own complex inquiries and account-level issues that require judgment, research, and cross-functional coordination (Underwriting, Accounting, Compliance, Tech) • Serve as a go-to resource within the team for procedural questions, system navigation, and escalation handling • Mentor new hires; assist with side-by-side training and call/ticket reviews • Identify process improvements and contribute to knowledge base / macro updates in Zendesk • Cross-train across at least two of the three support functions (Sales, Policy Services, Billing) to support coverage

• Providing prompt and professional customer support: You will handle a high volume of phone calls, emails, and chats from Order.co customers & vendors. • Troubleshooting and problem-solving: You will utilize your problem-solving skills to identify and resolve customer issues. • Communicating effectively: You will need strong communication skills to interact with customers in a clear, concise, and empathetic manner. • Managing customer expectations: It is important to set realistic expectations for customers regarding issue resolution times. • Documenting and tracking customer interactions: Accurate record-keeping is essential to ensure continuity and enable effective follow-up. • Collaborating with internal teams: As a Support Specialist I, you will work closely with other teams within Order.co. • Continuously improving customer support processes: We encourage a culture of learning and improvement.

Role Description We are hiring Travel Support Representatives to assist clients with hotel bookings and travel inquiries. This role is ideal for individuals seeking flexibility, growth, and entry into the travel industry. - Respond to client inquiries regarding hotel bookings - Assist with travel-related questions and support - Maintain professionalism and accuracy in all interactions Qualifications - Strong communication skills - Customer service experience preferred - Interest in the travel industry Requirements - Ability to work remotely - Flexible schedule availability Benefits - Fully remote position - Flexible scheduling - Training and mentorship included - Travel industry perks and discounts - $45,000 - $75,000 a year

Role Description We are seeking energetic, reliable, and fun professionals to join our team as a CSR/ Customer Service Representatives. The successful CSR will provide effective customer service for all internal and external customers by utilizing a high level of system, process and cross departmental knowledge to provide a world class experience. The Representative will play a pivotal role in assisting with customer satisfaction and complex problems based on customer needs. The representative will report directly to the Customer Service Supervisor and will support the contact center’s strategic initiatives and operational activities, stepping in where necessary to ensure the team’s success. Qualifications - Strong verbal and written communication skills - Must have basic math and computer skills - Ability to multi-task and be detail oriented - Ability to think strategically and to lead with a customer centric mindset - Data driven and comfortable in an environment with heavy emphasis on customer service and satisfaction metrics - Results oriented with a strong sense of accountability and urgency - Customer service experience preferred Requirements - Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer - Accurately process transactions, educate customers and focus on problem resolution via phone, chat and email communication channels - Promote and sustain positive relationships with both internal and external customers through active participation in training and peer to peer coaching initiatives - Ability to meet or exceed KPIs, department and team level goals on a consistent basis - Participates in assigned projects and consistently meet department goals - Support activities for the department as needed - Manage incoming customer inquiries via phone, email chat with a focus on one contact resolution - Identify gaps in process and procedures and prioritize escalation of urgent issues in an effective manner - Actively participate in a team oriented environment with a focus on a “One Team, One Heart” mentality - Take ownership of challenges, addressing and resolving issues promptly to maintain individual performance and satisfaction Benefits - Monday-Friday, (9am - 6pm (central) or 10am - 7pm (central) - Full-time - Remote position - $44,000 (CAD) Working Environment This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions. Equal Opportunity Employer S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants.