Role Description As a valued member of the Beneficiary Support Team, you’ll be a steady, compassionate presence for individuals navigating sensitive life transitions. You’ll serve as a trusted guide—answering questions, offering reassurance, and walking beneficiaries through their available options with care and clarity. - Manage a consistent volume of inbound calls - Provide resolutions and communicate important information - Navigate multiple systems while maintaining grace under pressure - Perform back-office duties, such as processing claims and filing paperwork Your role is rooted in empathy, communication, and professionalism. You’re not just answering phones; you’re helping people find peace and understanding during some of their most vulnerable moments. Qualifications - Previous customer service and/or call center experience - Experience supporting employee benefits or working in a benefits call center - Preferred: Background in health and welfare benefits or similar support roles - Empathy and emotional intelligence when engaging with others - Keyboarding and Microsoft Office proficiency - Strong verbal and written communication skills - The ability to multi-task, stay organized, and solve problems efficiently - A professional demeanor with the ability to maintain focus in emotionally charged situations - A high school diploma or GED Requirements - Successful completion of a background check and drug test is required for this position, which includes education and previous employment verification. - Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. - We are currently NOT hiring in the following geographies, including but not limited to: - States: AK, CT, CA, HI, IL, MA, MD, MT, NJ, NY, OR, WA - Metro Areas: Minneapolis - MN, Washington DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ Benefits - Health benefits for you and your family, including medical, dental, and vision, starting on day 1 of work - Variety of benefits including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time - Estimated salary range for this role is $31,920.00 - $39,900.00 - Based on business need, this position may be eligible for a bonus or incentive Company Description Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

• Answer and conduct business on the telephone while maintaining excellent Customer Service. • Answer release of information related telephone calls and inquiries accurately and timely. • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence. • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems. • Follow all department and/or site specific processes and procedures accordingly. • Responsible for following all company policies and procedures as posted or communicated by management. • Maintain confidentiality in all information seen and heard. • Maintain open lines of communication with other employees and management regarding any problems, complaints, incidents, etc.

• Maximize ISC brand reputation by professionally responding to inquiries via phone, email, and chat • Provide service that meets compliance, quality, and productivity benchmarks established in training and standard operating procedures • Apply working knowledge of insurance principles and team-specific workflows (Sales Support, Policy Services Support, or Billing Support) to complete end-to-end transactions • Own complex inquiries and account-level issues that require judgment, research, and cross-functional coordination (Underwriting, Accounting, Compliance, Tech) • Serve as a go-to resource within the team for procedural questions, system navigation, and escalation handling • Mentor new hires; assist with side-by-side training and call/ticket reviews • Identify process improvements and contribute to knowledge base / macro updates in Zendesk • Cross-train across at least two of the three support functions (Sales, Policy Services, Billing) to support coverage

• Providing prompt and professional customer support: You will handle a high volume of phone calls, emails, and chats from Order.co customers & vendors. • Troubleshooting and problem-solving: You will utilize your problem-solving skills to identify and resolve customer issues. • Communicating effectively: You will need strong communication skills to interact with customers in a clear, concise, and empathetic manner. • Managing customer expectations: It is important to set realistic expectations for customers regarding issue resolution times. • Documenting and tracking customer interactions: Accurate record-keeping is essential to ensure continuity and enable effective follow-up. • Collaborating with internal teams: As a Support Specialist I, you will work closely with other teams within Order.co. • Continuously improving customer support processes: We encourage a culture of learning and improvement.