Maintenance Coordinator
Location
Guatemala
Posted
1 day ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Maintenance Coordinator
Holland Properties Inc
Role Description As our Maintenance Coordinator, you will be the operational heartbeat of daily property operations. Working hand-in-hand with your Pod Leader and other coordinators, you will ensure maintenance requests move efficiently from initial contact to completion. You will serve as the critical bridge connecting our residents, property owners, and trusted external vendors. An ideal candidate is organized, dependable, detail-oriented, and approachable, with strong communication skills and the ability to balance administrative responsibilities with fast-paced maintenance coordination. Key Responsibilities - Maintenance Coordination & Property Support - Work Order Management: Monitor, create, and update new, recurring, or inspection-related work orders (including HOA and housing agency notices). - Triage & Troubleshooting: Evaluate the scope, urgency, and safety impact of requests, prioritizing habitability risks like gas issues or water leaks. Guide tenants through simple troubleshooting steps (e.g., GFCI outlets, garbage disposals) before dispatching help. - Vendor & Owner Liaison: Identify vendor needs, coordinate external service providers, request estimates, and secure owner authorizations or funds when necessary. - Vacancy Turns: Assist pod leaders in monitoring turn-related work orders to get vacant units market-ready on schedule. - Follow-Through: Track work orders through completion, tackle aging tickets (30+ days open), review vendor invoices for accuracy, and assist with routine property inspections. - Communication & System Organization - Inbox & Call Mastery: Manage personal and pod inboxes daily, route incoming calls, and follow up promptly on all communications. - Data Integrity: Document issues clearly with robust notes and photos, keeping all tenant, owner, and property records immaculate in our systems. - Process Adherence: Follow company Standard Operating Procedures (SOPs) and maintain organized daily workflows via smart time blocking. - Team & Professional Development - Participate actively in team meetings and training sessions. - Support your pod operations and mentor incoming team members by sharing best practices. Qualifications - Organized & Dependable: You thrive on structure and rarely let details slip through the cracks. - Approachable Communicator: You can deliver updates to an anxious tenant or an ROI-focused owner with empathy, clarity, and professionalism. - Cool Under Pressure: You can balance heavy administrative workflows while deftly handling unexpected maintenance emergencies.
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