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Life Cycle Services Specialist
Location
California + 4 moreAll locations: California | Colorado | Kentucky | Michigan | Texas
Posted
1 day ago
Salary
$38K - $48K / year
Seniority
Senior
Job Description
Life Cycle Services Specialist
Trace3
• Ownership and execution of assigned Cisco renewal opportunities within commercial to enterprise level assigned accounts. • Proactively engage Cisco support teams and build accurate quotes in CCW-R for renewal quotes. • Maintain accurate CRM data for renewal opportunities, pipeline forecasts, client information. • Provide clients with accurate renewal quotes, ensuring quotes are compliant with Cisco partner program guidelines, and delivered within established SLAs. • Meet with internal teams to provide status updates on outstanding opportunities, upcoming renewals, etc. • Identify and position multi-year and/or co-term opportunities driving upsell and expansion opportunities within the renewal. • Accurately process client requests, taking actions to reduce complexities e.g., minimize # of contracts. • Facilitate post-renewal updates and data requests with appropriate teams. • Ownership and execution of supporting the customer’s lifecycle during the term of the renewal. • Work closely with management to report inefficiencies or issues with workflow process. • Champion best practices, policies, and procedures. • Maintain and expand working knowledge of current Cisco renewal offerings and varying service/support levels. • Cross-Team collaboration with Account Teams, Customer Success and various internal teams to support the customer and drive growth. • Obtain Cisco training as time permits. • Support broader organizational initiatives as directed by leadership.
Job Requirements
- High school diploma required; Associate degree preferred.
- Minimum of 3-5 years of Cisco maintenance renewal experience preferred
- Proficiency in Cisco Partner Tools (ex. CCW-R, CCW, etc.)
- Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks.
- Proven ability to take initiative, manage multiple projects at a time while paying strict attention to detail to meet deadlines.
- Highly professional, with an ability to communicate transparently and proactively.
- Personable team player, emphasis on ability to communicate well, build, and maintain relationships.
- Strong presentation skills preferred
- Flexible, adaptable, and driven to succeed
- Excellent oral and written communication skills.
- Basic accounting skills.
- Strong analytical skills regarding client quotes, reports, manufacturer data.
- Ability and experience adapting to new processes and procedures.
- Excellent organization skills with an ability to manage competing demands.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Knowledge in Annuities (EA, SaaS & Subscriptions) preferred
- Strong understanding on Information Technologies is preferred.
Benefits
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
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