Technical Account Manager Location: - Belgium - Hungary - Italy - Netherlands - Poland - Portugal - Spain - Sweden - United Kingdom Work Arrangement: Hybrid (Remote/Office) Job Type: Full-time Employment Type: Permanent We are looking for people who want to shape the digital world of tomorrow together with us. Because — we enable digital transformation! Welcome to Siemens Digital Industries Software. We are a dynamic, modern and steadily growing software company that already delivers tomorrow's technologies and innovations to our customers today. Backed by the strength of a company like Siemens, a wide range of opportunities emerges — opportunities we want to explore together with you. We are the software pillar of Siemens. We take ownership, support and assist our clients in all questions related to software — with a focus on various industries. With the world's most comprehensive portfolio in industrial software. Would you like to contribute actively, think in new ways, and help shape digital transformation? Then apply now and start your future with us — as an Account Orchestrator, you will enable innovation and connect people! Position Overview As a Technical Account Manager (TAM), you are acting as a strategic partner for our key customers and their first touchpoint when it comes to defusing complex challenges and implementing sustainable solutions. You play a central role in demanding projects, where you analyze the root causes of problems, develop solution strategies, and ensure their successful implementation. You act as the primary interface between our customers and our internal teams, including product development and support. Your goal is to build and maintain long-term customer relationships by acting proactively and ensuring that our customers derive maximum value from our solutions. We offer a role with responsibility, independence, and the possibility to contribute proactively. We foster a teamwork culture with room for individual development. Area of Responsibility - Strategic Problem Analysis & Solution Development - Delve deep into customers' projects to identify critical bottlenecks and challenges. - Develop tailored solution strategies and coordinate implementation with internal expert teams. - Issue Management & Crisis Resolution - Handle customer issues confidently. - De-escalate situations and guide all parties toward goal-oriented solutions. - Peer-level Communication - Communicate confidently and persuasively with stakeholders ranging from technical experts to C-level executives. - Build trust through clear and precise communication. - Cross-Product Expertise - Develop a broad understanding of the Siemens product portfolio. - Ask the right questions and involve the appropriate experts to accelerate problem resolution. - Proactive Relationship Management - Build long-term customer relationships. - Identify potential challenges early and address them before they become larger issues. - Internal Clearing - Serve as the central point of contact for customer-related inquiries. - Ensure seamless internal coordination for efficient problem resolution. Your Qualification & Experience Professional Experience - Solid professional experience in a customer-facing software role, preferably in large organizations. - Understanding of enterprise software implementation challenges. Examples include: - Technical Consulting - Technical Sales - IT Project Management - Support experience with the Digital Twin concept (e.g., Teamcenter) - Performing proof of concepts - Defining requirements and deployment scope - Participating in software selection processes Organizational Understanding - Experience working within complex organizational structures and large companies. Hands-on Mentality - Enjoys getting actively involved in complex technical problems. - Willing to investigate root causes. Active Listening & Communication - Excellent communication skills at all levels (up to C-Level). - Ability to remain calm and constructive during difficult conversations. - Ability to clearly communicate solutions. Resilience - Strong emotional intelligence. - Adaptability. - Collaborative approach to cross-functional problem solving. Language Skills - Fluent business-level English required. - Spanish or Italian is a plus. Travel - Occasional travel required (approximately 10–20%). Why Us At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world. You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow! Our Commitment to Equity and Inclusion We value equal opportunities and welcome applications from people with disabilities. At Siemens, we believe people who've had real experiences dealing with being different will excel as leaders. Let's foster a culture of creativity and innovation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Compensation & Benefits Salary - United Kingdom: £65,700 – £115,100 - Spain: €65,100 – €104,200 - Italy: €59,900 – €98,800 - Belgium: €78,700 – €141,700 Salary ranges for the remaining countries will be provided by Talent Acquisition. This role is also eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Benefits Siemens offers health and wellness benefits to employees. Benefits vary by country and are available through the local Siemens benefits program.

• Leads cross-functional teams to tackle complex customer needs, develops strategic plans aimed at fostering deeper customer relationships and drives sustained value over the long term • Supports customers in resolving point-in-time moderate technical challenges, provides timely assistance and advanced guidance to address specific issues and ensures uninterrupted operations • Serves as the primary liaison between customers, account teams, and internal departments, facilitates the resolution of moderate product and support issues, and ensures effective communication within the organization to meet customer needs and enhance satisfaction • Reviews documentation of assigned customers’ environment, utilizes deep knowledge to ensure the overall health and optimal performance of the system, and effectively oversees ongoing operations and address potential issues as they arise • Offers advanced strategic guidance and practical technical assistance to facilitate the planning, maintenance, expansion, and enhancement of solutions using industry-standard practices, while actively ensuring the operational well-being of customers' company environments • Possesses specialized solution knowledge, consults with technical specialists and industry innovators to stay abreast of technology trends and provides recommendations for refining company solutions to align with evolving industry advancements. • Formulates optimization suggestions, consults stakeholders on shipment plans, and negotiates changes in destination, costs, frequency, and transport time to ensure efficient logistics operations and meet business requirements • Tracks moderate outstanding support issues, engages with customer support to drive speedy resolution, and collaborates with product management or third parties to prioritize defect resolution and system/product enhancements

Role Description The Technical Account Manager II is a strategic partner responsible for driving client success and value realization for Intelerad's largest and most complex healthcare customers. This role combines deep technical expertise with business acumen to ensure clients achieve their desired outcomes at every stage of their journey, while maximizing revenue retention and growth opportunities. Success in this position requires advanced proficiency in healthcare IT systems, strong relationship management skills, and the ability to mobilize cross-functional teams to deliver technical solutions aligned with client objectives. The TAM will be the primary regional contact for the Product team, balancing customer business needs against product priorities to help guide roadmap investment and ensure the right areas of focus for the Oceania market. Key Responsibilities - Own strategic client relationships by serving as the primary technical contact for enterprise customers. - Develop deep expertise in client workflows and system utilization to drive adoption, minimize churn, and maximize satisfaction. - Lead end-to-end technical solution delivery by configuring complex workflows and validating software versions. - Coordinate with Professional Services, Support, Product Management, and R&D to ensure integrated solutions meet specific client requirements. - Manage escalations and drive systemic improvement by acting as the liaison between clients and internal technical teams. - Build client self-sufficiency and capability by assessing training needs and delivering advanced technical training. - Capture and integrate client feedback by systematically collecting and analyzing customer insights. - Maintain proactive oversight of all active client workstreams by tracking blockers, dependencies, and ownership. - Lead client governance and difficult conversations by facilitating working sessions and governance forums. - Own upgrade planning and delivery by coordinating environment readiness and stakeholder alignment. Qualifications - Bachelor's degree in business administration, computer science, healthcare informatics, or a related field, or equivalent experience. - 5+ years of experience managing complex technical accounts or programs in the software industry, with preference for healthcare IT environments. - Demonstrated experience in professional services, customer success, or technical support functions serving enterprise clients. - Proven ability to articulate and demonstrate the value of software products and professional services to both technical and executive stakeholders. - Strong technical aptitude with working knowledge of healthcare IT systems, medical imaging workflows, and interoperability standards (DICOM, HL7, FHIR, or IHE). - Familiarity with healthcare regulations, compliance requirements, and enterprise healthcare environments. - Exceptional relationship management skills with the ability to build credibility at both technical and executive levels. - Advanced communication and presentation skills with demonstrated effectiveness across organizational levels. - Proven track record of driving customer retention, expansion, and satisfaction in complex B2B environments. - Experience working alongside engineering and product teams on bug triage, defect management, and prioritization. - Demonstrated ability to lead cross-functional working sessions with clear outcomes, accountability, and follow-through. - Demonstrated confidence managing difficult conversations with clients and senior stakeholders. Preferred Qualifications & Special Requirements - 2+ years of hands-on experience with Intelerad products or equivalent healthcare IT platforms. - Experience mobilizing cross-functional teams to execute planned business outcomes and strategic initiatives. - Project management certification (PMP, Agile, or equivalent). - Experience with account management, upselling, and revenue expansion activities. - Availability for client engagement across multiple time zones and occasional travel to client sites. - Ability to manage multiple complex accounts concurrently in a fast-paced environment. - Demonstrated ability to handle sensitive healthcare data in strict compliance with applicable privacy regulations. - Experience working closely with R&D, SRE, or Professional Services teams within a software delivery environment. - Proficiency with ServiceNow, Jira, or similar issue and workflow management platforms. Additional Information - All your information will be kept confidential according to EEO guidelines. - Applicants may be required to complete an online personality assessment as part of your application. - #LI-REMOTE

• Support enterprise customers that are implementing or using Red Hat Openshift solutions • Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments • Acquire and maintain Red Hat certifications on technologies relevant to your customers • Manage and grow customer relationships through attentive, relationship-based support • Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams • Develop and deliver technical tutorials and workshops to customers and internal teams. Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation • Gain a comprehensive understanding of customer technical infrastructures, environments, hardware, and product usage • Proactively identify and address technical risks and opportunities within customer environments. • Collaborate with sales and product management teams to develop and support the implementation of customer solutions. • Collaborate with engineering, R&D, product management, and technical support teams • Lead complex technical troubleshooting and problem resolution efforts for critical customer issues. • Visit customer sites as needed and ensure exceptional service experience