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Red Hat

Founded in 1993, Red Hat is an award-winning technology firm working to serve as the go-to company for communities of contributors, customers, and partners in c

Technical Account Manager

Location

North Carolina

Posted

4 days ago

Salary

$96.4K - $154.2K / year

Seniority

Senior

Job Description

Technical Account Manager

Red Hat

• Support enterprise customers that are implementing or using Red Hat Openshift solutions • Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments • Acquire and maintain Red Hat certifications on technologies relevant to your customers • Manage and grow customer relationships through attentive, relationship-based support • Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams • Develop and deliver technical tutorials and workshops to customers and internal teams. Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation • Gain a comprehensive understanding of customer technical infrastructures, environments, hardware, and product usage • Proactively identify and address technical risks and opportunities within customer environments. • Collaborate with sales and product management teams to develop and support the implementation of customer solutions. • Collaborate with engineering, R&D, product management, and technical support teams • Lead complex technical troubleshooting and problem resolution efforts for critical customer issues. • Visit customer sites as needed and ensure exceptional service experience

Job Requirements

  • Experience in a technical account management, technical support, software development or engineering, or quality assurance organization
  • Extensive technical knowledge of Red Hat Openshift or similar technologies
  • Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
  • Outstanding verbal and written communication skills
  • Ability to convey complex information to customers clearly and concisely
  • Ability to manage multiple issues and projects
  • Bachelor's degree in a technology-related discipline is preferred
  • Residence within the U.S. Central or Eastern Time Zone
  • Software engineering background; experience with RPM-based Linux technologies
  • Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative
  • Experience working in DevOps environments preferred
  • Experience with container technologies such as Docker, Podman, and Kubernetes preferred
  • Experience deploying applications in cloud environments and developing containerized applications a plus
  • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

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