Technical Account Manager

Location

Oceania

Posted

4 days ago

Salary

0

Seniority

Lead

Job Description

Technical Account Manager

Intelerad

Role Description The Technical Account Manager II is a strategic partner responsible for driving client success and value realization for Intelerad's largest and most complex healthcare customers. This role combines deep technical expertise with business acumen to ensure clients achieve their desired outcomes at every stage of their journey, while maximizing revenue retention and growth opportunities. Success in this position requires advanced proficiency in healthcare IT systems, strong relationship management skills, and the ability to mobilize cross-functional teams to deliver technical solutions aligned with client objectives. The TAM will be the primary regional contact for the Product team, balancing customer business needs against product priorities to help guide roadmap investment and ensure the right areas of focus for the Oceania market. Key Responsibilities - Own strategic client relationships by serving as the primary technical contact for enterprise customers. - Develop deep expertise in client workflows and system utilization to drive adoption, minimize churn, and maximize satisfaction. - Lead end-to-end technical solution delivery by configuring complex workflows and validating software versions. - Coordinate with Professional Services, Support, Product Management, and R&D to ensure integrated solutions meet specific client requirements. - Manage escalations and drive systemic improvement by acting as the liaison between clients and internal technical teams. - Build client self-sufficiency and capability by assessing training needs and delivering advanced technical training. - Capture and integrate client feedback by systematically collecting and analyzing customer insights. - Maintain proactive oversight of all active client workstreams by tracking blockers, dependencies, and ownership. - Lead client governance and difficult conversations by facilitating working sessions and governance forums. - Own upgrade planning and delivery by coordinating environment readiness and stakeholder alignment. Qualifications - Bachelor's degree in business administration, computer science, healthcare informatics, or a related field, or equivalent experience. - 5+ years of experience managing complex technical accounts or programs in the software industry, with preference for healthcare IT environments. - Demonstrated experience in professional services, customer success, or technical support functions serving enterprise clients. - Proven ability to articulate and demonstrate the value of software products and professional services to both technical and executive stakeholders. - Strong technical aptitude with working knowledge of healthcare IT systems, medical imaging workflows, and interoperability standards (DICOM, HL7, FHIR, or IHE). - Familiarity with healthcare regulations, compliance requirements, and enterprise healthcare environments. - Exceptional relationship management skills with the ability to build credibility at both technical and executive levels. - Advanced communication and presentation skills with demonstrated effectiveness across organizational levels. - Proven track record of driving customer retention, expansion, and satisfaction in complex B2B environments. - Experience working alongside engineering and product teams on bug triage, defect management, and prioritization. - Demonstrated ability to lead cross-functional working sessions with clear outcomes, accountability, and follow-through. - Demonstrated confidence managing difficult conversations with clients and senior stakeholders. Preferred Qualifications & Special Requirements - 2+ years of hands-on experience with Intelerad products or equivalent healthcare IT platforms. - Experience mobilizing cross-functional teams to execute planned business outcomes and strategic initiatives. - Project management certification (PMP, Agile, or equivalent). - Experience with account management, upselling, and revenue expansion activities. - Availability for client engagement across multiple time zones and occasional travel to client sites. - Ability to manage multiple complex accounts concurrently in a fast-paced environment. - Demonstrated ability to handle sensitive healthcare data in strict compliance with applicable privacy regulations. - Experience working closely with R&D, SRE, or Professional Services teams within a software delivery environment. - Proficiency with ServiceNow, Jira, or similar issue and workflow management platforms. Additional Information - All your information will be kept confidential according to EEO guidelines. - Applicants may be required to complete an online personality assessment as part of your application. - #LI-REMOTE

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