• Leads cross-functional teams to tackle complex customer needs, develops strategic plans aimed at fostering deeper customer relationships and drives sustained value over the long term • Supports customers in resolving point-in-time moderate technical challenges, provides timely assistance and advanced guidance to address specific issues and ensures uninterrupted operations • Serves as the primary liaison between customers, account teams, and internal departments, facilitates the resolution of moderate product and support issues, and ensures effective communication within the organization to meet customer needs and enhance satisfaction • Reviews documentation of assigned customers’ environment, utilizes deep knowledge to ensure the overall health and optimal performance of the system, and effectively oversees ongoing operations and address potential issues as they arise • Offers advanced strategic guidance and practical technical assistance to facilitate the planning, maintenance, expansion, and enhancement of solutions using industry-standard practices, while actively ensuring the operational well-being of customers' company environments • Possesses specialized solution knowledge, consults with technical specialists and industry innovators to stay abreast of technology trends and provides recommendations for refining company solutions to align with evolving industry advancements. • Formulates optimization suggestions, consults stakeholders on shipment plans, and negotiates changes in destination, costs, frequency, and transport time to ensure efficient logistics operations and meet business requirements • Tracks moderate outstanding support issues, engages with customer support to drive speedy resolution, and collaborates with product management or third parties to prioritize defect resolution and system/product enhancements

Role Description The Technical Account Manager II is a strategic partner responsible for driving client success and value realization for Intelerad's largest and most complex healthcare customers. This role combines deep technical expertise with business acumen to ensure clients achieve their desired outcomes at every stage of their journey, while maximizing revenue retention and growth opportunities. Success in this position requires advanced proficiency in healthcare IT systems, strong relationship management skills, and the ability to mobilize cross-functional teams to deliver technical solutions aligned with client objectives. The TAM will be the primary regional contact for the Product team, balancing customer business needs against product priorities to help guide roadmap investment and ensure the right areas of focus for the Oceania market. Key Responsibilities - Own strategic client relationships by serving as the primary technical contact for enterprise customers. - Develop deep expertise in client workflows and system utilization to drive adoption, minimize churn, and maximize satisfaction. - Lead end-to-end technical solution delivery by configuring complex workflows and validating software versions. - Coordinate with Professional Services, Support, Product Management, and R&D to ensure integrated solutions meet specific client requirements. - Manage escalations and drive systemic improvement by acting as the liaison between clients and internal technical teams. - Build client self-sufficiency and capability by assessing training needs and delivering advanced technical training. - Capture and integrate client feedback by systematically collecting and analyzing customer insights. - Maintain proactive oversight of all active client workstreams by tracking blockers, dependencies, and ownership. - Lead client governance and difficult conversations by facilitating working sessions and governance forums. - Own upgrade planning and delivery by coordinating environment readiness and stakeholder alignment. Qualifications - Bachelor's degree in business administration, computer science, healthcare informatics, or a related field, or equivalent experience. - 5+ years of experience managing complex technical accounts or programs in the software industry, with preference for healthcare IT environments. - Demonstrated experience in professional services, customer success, or technical support functions serving enterprise clients. - Proven ability to articulate and demonstrate the value of software products and professional services to both technical and executive stakeholders. - Strong technical aptitude with working knowledge of healthcare IT systems, medical imaging workflows, and interoperability standards (DICOM, HL7, FHIR, or IHE). - Familiarity with healthcare regulations, compliance requirements, and enterprise healthcare environments. - Exceptional relationship management skills with the ability to build credibility at both technical and executive levels. - Advanced communication and presentation skills with demonstrated effectiveness across organizational levels. - Proven track record of driving customer retention, expansion, and satisfaction in complex B2B environments. - Experience working alongside engineering and product teams on bug triage, defect management, and prioritization. - Demonstrated ability to lead cross-functional working sessions with clear outcomes, accountability, and follow-through. - Demonstrated confidence managing difficult conversations with clients and senior stakeholders. Preferred Qualifications & Special Requirements - 2+ years of hands-on experience with Intelerad products or equivalent healthcare IT platforms. - Experience mobilizing cross-functional teams to execute planned business outcomes and strategic initiatives. - Project management certification (PMP, Agile, or equivalent). - Experience with account management, upselling, and revenue expansion activities. - Availability for client engagement across multiple time zones and occasional travel to client sites. - Ability to manage multiple complex accounts concurrently in a fast-paced environment. - Demonstrated ability to handle sensitive healthcare data in strict compliance with applicable privacy regulations. - Experience working closely with R&D, SRE, or Professional Services teams within a software delivery environment. - Proficiency with ServiceNow, Jira, or similar issue and workflow management platforms. Additional Information - All your information will be kept confidential according to EEO guidelines. - Applicants may be required to complete an online personality assessment as part of your application. - #LI-REMOTE

• Support enterprise customers that are implementing or using Red Hat Openshift solutions • Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments • Acquire and maintain Red Hat certifications on technologies relevant to your customers • Manage and grow customer relationships through attentive, relationship-based support • Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams • Develop and deliver technical tutorials and workshops to customers and internal teams. Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation • Gain a comprehensive understanding of customer technical infrastructures, environments, hardware, and product usage • Proactively identify and address technical risks and opportunities within customer environments. • Collaborate with sales and product management teams to develop and support the implementation of customer solutions. • Collaborate with engineering, R&D, product management, and technical support teams • Lead complex technical troubleshooting and problem resolution efforts for critical customer issues. • Visit customer sites as needed and ensure exceptional service experience

Role Description Kerry is seeking an outstanding Technical Account Manager to represent our North American Animal Nutrition business. The successful candidate will have full sales, budget, and pipeline responsibilities for their profitable, high-growth territory. This role requires a strategic account manager who is comfortable operating with speed and flexibility in a fast-paced, entrepreneurial environment. The ideal candidate will be hands-on, energetic, commercially driven, and capable of supporting the continued growth of the business through direct customer engagement and participation in relevant trade organization events. The role may be home-based in the Eastern U.S. preferably between NY to GA and will report to the North American Commercial Director. The Technical Account Manager will provide overall account management and direction within the assigned territory, setting the strategy for long-term growth and profitability while ensuring continued execution against short-term objectives and operational priorities. The ideal candidate will have a demonstrated track record of account management success within animal nutrition or a related industry. They will be a high-impact, dynamic professional with a strong record of achieving results individually and through others, as well as an intelligent strategic thinker with proven ability to execute plans and achieve objectives. Key Responsibilities - Establish Kerry as a long-term supplier to national accounts by developing, maintaining, and expanding strong customer relationships across multiple levels and functions. - Use direct customer contact and relevant trade organization events to strengthen relationships and identify opportunities. - Participate in the development of annual sales budget targets for assigned accounts and take appropriate action to achieve those targets. - Ensure appropriate resources and actions are recommended to address customer-related issues, including competitive threats, product and service complaints, and sales erosion. - Support long-term divisional growth by developing account strategies, identifying new technologies, and recommending market opportunities related to the customer base. - Develop project opportunities and ensure effective communication between customers and relevant cross-functional teams. Qualifications - Degree in Animal Nutrition, Animal Science, or a related discipline required; master’s-level qualification preferred. - Proven experience in technical animal nutrition additive sales. - Self-starter with excellent organizational, analytical, and problem-solving skills. - Strong IT, written, and verbal communication skills. - Fluency in English required; Spanish language capability preferred. - Knowledge of Salesforce/SFDC preferred. - Ability to travel up to 50% - 70% of the time. Requirements The pay range for this position is 100,000 - 160,000 in Annual Salary. Kerry typically does not hire an individual at the top or near the top of the range, as we are a pay-for-performance company, and this range is set to continue to reward performance annually while in role. Compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate within the above range may be influenced by a variety of factors including skills, qualifications, experience, internal equity, and location. In addition, this position is also eligible to earn a performance-based incentive compensation. Benefits - Medical, dental, and vision insurance. - Paid time off. - 401(k) plan with employee and company contribution opportunities. - Employee Share Plan. - Life, disability, and accident insurance. - Tuition reimbursement. Company Description Kerry is the world's leading taste and nutrition company for the food, beverage, and pharmaceutical industries. Every day we partner with customers to create healthier, tastier, and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.