• Own and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholders • Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement • Lead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform value • Identify and drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiatives • Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience • Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs • Present data-driven insights and strategic recommendations that align NinjaOne solutions to customer business objectives

• Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services. • Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution. • Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution. • Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions. • Support client success planning and identify opportunities to expand client engagement through additional products or services. • Partner with Client Success leadership to escalate and resolve complex client challenges. • Track and report on client performance metrics and service level agreements. • Help define and implement best practices for account management, reporting, and client communication. • Stay informed about industry trends and competitive developments to help guide clients effectively. • Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.

• Drive the global end-to-end strategy across co-sell, resell, marketing, and product integration pillars. • Partner with Snowflake's global sales teams across the Americas, EMEA, and APJ to hit annual sales targets and by developing sales plays to improve field collaboration. • Collaborate with technical experts to develop joint solutions and create high-impact enablement materials that highlight differentiators for both Snowflake and partner teams. • Lead Quarterly Business Reviews (QBRs) with senior executives and partner with marketing teams to create compelling programs that highlight the value of joint solutions. • Foster deep relationships across Product, Legal, and Professional Services to ensure a seamless experience. Act as the voice of the partner by sharing insights to drive continuous platform improvement. • Coordinate co-marketing initiatives (events, webinars, content) and utilize Snowflake systems to track key metrics, including joint pipeline and deal registration.

• Serve as the primary relationship contact for assigned client accounts throughout the engagement lifecycle. • Build and maintain strong working relationships with client stakeholders, including operational, technical, compliance, and executive contacts. • Monitor client engagement, communication cadence, and overall account health. • Maintain deep awareness of client goals, challenges, timelines, and evolving business needs. • Track client activity, milestones, and engagement trends across active accounts. • Proactively schedule and coordinate strategic client meetings, business reviews (QBRs), roadmap discussions, and follow-up conversations. • Partner with Sales, Customer Success, and Delivery teams to identify expansion, renewal, and cross-sell opportunities. • Facilitate consultative conversations related to additional services, framework expansion, renewals, and long-term engagement planning. • Maintain accurate account notes, stakeholder information, meeting records, and follow-up actions within internal systems (e.g., HubSpot, Monday.com). • Coordinate internally with Project Managers, Delivery Leads, Consultants, and Leadership to ensure total alignment on account activity. • Assist with onboarding transitions, engagement tracking, escalation coordination, and client follow-through. • Monitor key indicators of client satisfaction, engagement risks, communication gaps, and potential retention concerns. • Coordinate internal follow-up efforts when client responsiveness or project momentum declines. • Support client retention initiatives through proactive, empathetic communication.